Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

492 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


LD
Luke D.
Durham, ME
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Luke said that the business is very honest and does a great job. The customer service is pleasant.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Sabattus, ME
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Jason said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CH
Cynthia H.
Saco, ME
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2018
They do not honor their warranties
Mr. Berube refused to honor the warranty on my radiator that was replaced in March of 2018. The radiator failed and when I called him he told me that it was not warrantied. I had it towed to a different AAA garage because I was not comfortable with his business practices. I had stopped using his garage in June over another issue. Mr. Berube refused to pay the garage that repaired the radiator and flushed the engine. The repairs came to $1312.45. The radiator company gave them a credit for $650 of that because the radiator was tested and did in fact fail and would have caused extensive damage to the engine if not repaired immediately. The radiator was warrantied for 12,000 miles per the company that sold the radiator to Mr. Berube and had not reached that limit. However there is an Implied Warranty Law in Maine under Consumer Goods And Maine Express And Implied Warranty Laws. I would not recommend anyone take there car to Mr. Berube. He does not stand behind his work!

SM
Susan M.
Auburn, ME
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2018
Never Recommend this company
The management is rude to the point of anger, the repairs were not addressed and when I asked questions about the final bill, parts and repairs - I was told that they would never do business with us again making our warranty null and void.

TV
Timothy V.
Auburn, ME
Chevrolet Equinox
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2018 Category: Service
Timothy said he's only had the vehicle for a couple of days and really has not done much with it. He's checked it out a little bit and the staff did everything to help him out.
This review was collected via phone interview by Customer Research Inc.

KH
Kathy H.
Auburn, ME
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Spoke with Kathy's husband. He said Bob had done outstanding work all of theses years and he really appreciates all of his help.
This review was collected via phone interview by Customer Research Inc.

GV
Georgia V.
Turner, ME
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Spoke with Rusty. He said the employees were friendly. They provided good communication. They took his vehicle in for service. They provided good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lisbon, ME
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Bob makes it a great place!
Bob takes care of his customers.

SS
Stacie S.
Lewiston, ME
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Best Team in the city
I was leaving for a weekend trip and discovered that my tire was flat, I called Bob and he was able to get my van in and replaced my tire within just a few hours. I always find Bob and his team very pleasant and a pleasure to deal with.

MH
Matthew H.
Bethel, ME
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Spoke with Elizabeth. She said Matthew was happy with the service.
This review was collected via phone interview by Customer Research Inc.

JB
Jean B.
Lewiston, ME
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Jean said this business is the best. They took good care of him.
This review was collected via phone interview by Customer Research Inc.

TC
TOM P C.
Greene, ME
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great service
Professional, responsive, thorough service which is customer first always!!

ND
Norm D.
Greene, ME
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Norm said they do good work.
This review was collected via phone interview by Customer Research Inc.

JC
Joan C.
Auburn, ME
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Joan said the staff got her in right away and made sure she was comfortable and happy.
This review was collected via phone interview by Customer Research Inc.

TC
Tara C.
Lewiston, ME
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Tara said she hasn't had any issues with the vehicle. The staff were pleasant, and polite.
This review was collected via phone interview by Customer Research Inc.

AJ
Anthony J.
Auburn, ME
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Anthony said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

NB
Nathanielle B.
Auburn, ME
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Nathanielle said getting a hold of the business was challenging. However everything else was fine.
This review was collected via phone interview by Customer Research Inc.

DC
Don C.
Monmouth, ME
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Don said the service was good.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Sabattus, ME
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
James said the staff always provides great service on his vehicles.
This review was collected via phone interview by Customer Research Inc.

NB
Nicholas B.
Lewiston, ME
Chevrolet Caprice
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Nicholas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 492 in total