Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

509 Reviews

98% Would Recommend
Latest Review 11 days ago

Reviews


AJ
Anthony J.
Auburn, ME
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Anthony said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SC
Suzanne C.
Lewiston, ME
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Suzanne said that she highly recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

RM
ROSEANNA M.
Lewiston, ME
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Honestly
Great customer service!

JR
Jeanne R.
Lewiston, ME
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
The only place I will take my vehicles.
Excellent service. Well educated mechanics as evidenced by an entire wall of diplomas. Love the email notifications of when a service is due. Comfortable friendly waiting room. I have been coming here for 20 years and will continue to.

SB
Sarah B.
Sumner, ME
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Sarah said she has worked with this business for a few years, The staff is responsive and they go out of their way to help her.
This review was collected via phone interview by Customer Research Inc.

MA
Maryan A.
Lewiston, ME
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Maryan said this business helped her a lot. The guy was nice that helped her.
This review was collected via phone interview by Customer Research Inc.

MA
MICHELLE A.
Lewiston, ME
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
New tires and oil change
Purchased and had new tires installed. We asked for a last minute oil change and Bob fit that in to the appt as well. Vehicle completed in time advised it would be and all is good!

WP
WILLIAM P.
Auburn, ME
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Trustworthy service.
Love taking my vehicles to Berube’s. I get personalized service that’s convenient, trustworthy, and at a fair price.

LH
LARRY H.
Lewiston, ME
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Great Service!
I'm always more than happy with the service and prices! Thank you for making me feel like part of the family when waiting for services to be completed.
Best place in the twin cities to have work done to you're vehicle!

DB
Doris B.
Greene, ME
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Doris said that the place is good.
This review was collected via phone interview by Customer Research Inc.

GW
Gary W.
New Gloucester, ME
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Gary. He said it was good service.
This review was collected via phone interview by Customer Research Inc.

LW
Lisa W.
Lisbon, ME
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Lisa said that the place is honest and does good work.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Lewiston, ME
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Took me in for an emergency fix
I have a disabled husband who is not able to help with vehicle issues. I experienced a flat tire and it was a working day. My husband called the garage and not only did they take care of my problem the same day it was done by the time I got out of work. That to me was exceptional customer service!!!

FL
Frederick L.
Auburn, ME
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Frederick said they got him in and on time, when he wanted it. They were very friendly.
This review was collected via phone interview by Customer Research Inc.

AA
April A.
Lewiston, ME
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
April said her overall experience was great. The employees were quick and did a great job. Bob was a nice guy.
This review was collected via phone interview by Customer Research Inc.

CH
Cindy H.
Lewiston, ME
Ford Freestar Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2018 Category: Service
Cindy said the business did not honor their warranty. They put in a radiator for her, and it went bad. The employee told her that there was nothing he could do. She took her vehicle elsewhere. She wasn't happy. She wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Maine
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Andrew said the owner was very informative and also very helpful.
This review was collected via phone interview by Customer Research Inc.

LD
Luke D.
Durham, ME
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Luke said that the business is very honest and does a great job. The customer service is pleasant.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Sabattus, ME
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Jason said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CH
Cynthia H.
Saco, ME
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2018
They do not honor their warranties
Mr. Berube refused to honor the warranty on my radiator that was replaced in March of 2018. The radiator failed and when I called him he told me that it was not warrantied. I had it towed to a different AAA garage because I was not comfortable with his business practices. I had stopped using his garage in June over another issue. Mr. Berube refused to pay the garage that repaired the radiator and flushed the engine. The repairs came to $1312.45. The radiator company gave them a credit for $650 of that because the radiator was tested and did in fact fail and would have caused extensive damage to the engine if not repaired immediately. The radiator was warrantied for 12,000 miles per the company that sold the radiator to Mr. Berube and had not reached that limit. However there is an Implied Warranty Law in Maine under Consumer Goods And Maine Express And Implied Warranty Laws. I would not recommend anyone take there car to Mr. Berube. He does not stand behind his work!