ReScore Reviews™ (3)
Fuel pump replacement estimated at $800. New fuel pump is about $110 and being generous it takes about an hour to replace it.
All the recommended work added up to $3,359 with tax. The car is worth about $3,000 in a private sale.
Most of the work recommended above has been done in the last 30-50K miles and should not need more attention yet except the air filters and a couple license plate bulbs = $25.
THE WORST PART OF THE EXPERIENCE - After deciding I would bring the car back to Cincinnati and decide what to do then, I told them I would pay for the inspection and pick the car up in the morning. When I arrived they took about an 30 minutes to get it out of the garage. They just rolled it out to the middle of the parking lot and said there it is and walked back inside. I asked if it would run at all so I could get it on the trailer. The mechanic responded in a very surly voice and just said NO! (IT RAN WHEN IT ARRIVED AT THE SHOP) Fortunately I brought a couple winches and got it up on the car carrier with the help of two guys from the neighboring business. I had to drive home with the windows open on it because the power windows would not work.
When I got home I put a charger on the battery for a few minutes and the car fired up immediately. I drove it off the carrier. BOTTOM LINE IS THAT THEY MANAGED TO DRAIN THE BATTERY AND RATHER THAN JUST HIT IT WITH A JUMP BOX TO START IT SO I COULD DRIVE IT ON THE TRAILER THEY MADE ME WINCH THE CAR UP ON THE TRAILER.
This would have been a good experience if they had just noted the issues they feel needed to be dealt with, given a reasonable estimate for the fuel pump, jump started the car and apologized for draining the battery
In the end I am broke and still have the same problem, and a new one. It has left me feeling very unsatisfied.
Thank you for the kind words
James K brought his 2002 Chrysler – PT Cruiser to Bill’s On Broadway on May 9, 2017. He could not have talked to a mechanic because our mechanics do not greet customers that bring their vehicles to our shop to be worked on. Our Service Writer did say she spoke with James regarding the alignment of his automobile and he did complain about not wanting to pay for shop supplies while getting an alignment. The alignment was done and there was No Shop Supply charges tacked on the invoice. There was a charge of $2.07 for Hazmat. Hazmat would include the shop use of a penetrating grease to loosen locknuts on the inner and outer tie rods. It would also include shop rags that are used by the mechanic to wipe off grease on parts/locknuts or bolts under the hood or hands because once used these require special handling. The aligner will visually show the mechanic the status of caster, camber and toe but the mechanic must use his tools to make the corrections to bring the wheels back to specifications.
Yes, James did get a free courtesy inspection due to the fact that the mechanic must test drive the vehicle and must check the steering and suspension. While doing that, it is acceptable to look at the rest of the vehicle which allows the shop to print a report with pictures and information so that the customer will know the good things about his vehicle or if there are any issues that may affect future driving.
Thank you very much
Thank you for the kind words
Thank You Very Much
Thank You very much