Birchs Automotive LLC


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

186 Reviews

96% Would Recommend
Latest Review 8 days ago
Mike C. on 02/16/2018
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Spoke with Donna. She said they did a good job.
Vehicle: Mazda MPV
Category: Service
Service Date: 02/12/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Norvall W. on 02/09/2018
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Norvall said he would recommend the business.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/30/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Jim G. on 02/07/2018
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Jim said the staff all did good work. They did what he needed to be done.
Vehicle: Toyota RAV4
Category: Service
Service Date: 01/29/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Yuk S. on 01/31/2018
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Yuk said the service was great.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/29/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Vincent S. on 01/30/2018
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Vincent said the service was good.
Vehicle: BMW 5 Series
Category: Service
Service Date: 01/25/2018
Review Created: 01/30/2018
This review was collected via phone interview by Customer Research Inc.
Roger A. on 01/13/2018
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Roger said the business was great, and he is very pleased they took care of all his needs.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 01/11/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL B. on 01/12/2018
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"red pearl lee"
been a customer for about 10 years. trust my two Toyota passenger cars to birch from oil change to replacing outside door handle to brakes to air conditioner/heater issues to light bulb replacements. prices are reasonable. communication with the workers has always been open and honest. what the guys diagnose and price is what you get without "oh by the way we found something else" games other mechanics play. they keep you abreast on the progress of the job they are doing. only negative is they are not open on Saturday. great job as usual guys! thank you
Vehicle: Toyota Camry
Service Date: 01/09/2018
Review Created: 01/12/2018 04:35 PM
PEGGY B. on 01/08/2018
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"Pleasant Experience"
They seem to really care about their customers and want to do a good job.
I trust them not to recommend anything that I don't really need. They keep me informed while I am waiting.
Vehicle: Kia Sedona
Service Date: 01/02/2018
Review Created: 01/08/2018 04:36 PM
Keith M. on 12/26/2017
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Keith said he took his vehicle in for a tune up and he was surprised at what the business found. They fixed everything and it is running great now.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/21/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
CAROL H. on 12/23/2017
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"Reliable service, great customer service."
Honest, trustworthy, truly nice people. How much more do you need? They don’t fix it if it isn’t needed, and my car runs like brand new.
Vehicle: Chrysler Town & Country
Service Date: 12/19/2017
Review Created: 12/23/2017 05:25 AM
Karlene K. on 12/19/2017
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Karlene said she is happy with the service that was provided by this business.
Vehicle: Dodge Dakota
Category: Service
Service Date: 12/13/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Roger R. on 12/11/2017
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Roger said the service at this business was fast. They were professional and did a good job.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/06/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Jacob P. on 11/24/2017
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Jacob said he did not have anything to complain about.
Vehicle: Honda Accord
Category: Service
Service Date: 11/21/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Jason S. on 11/06/2017
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Jason said he likes the quality of the work.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/31/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Chris O. on 10/27/2017
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Spoke with Kerry. She said the service was good. The facility does good work.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
M. L. on 10/25/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"buyer beware"
took three doors apart then called with prices to repair. $750 just to put the doors back together. a thousand dollar bill. most was 'diagnose'.....all that got fixed was one power .window.. really feel like i was taken to the cleaners.
Service Date: 10/25/2017
Review Created: 10/25/2017 12:35 PM
John B. at Birchs Automotive LLC responded on 10/25/2017

customer wanted three of the power windows diagnosed because they were not working. also customer wanted to know why the dash lights were dim. we disassembled the doors and found two broken regulators, and a bad wiring harness that went from the door to the body of the car. also we disassembled the dash cluster to diagnose a bad instrument panel dimmer switch. we also had to verifiy all diagnostics with the computer talking to the body control module, which we retrieved many fault codes. the door wiring harness is discontinued throught the dealer but we located one for $110.00, and the dimmer was $389.00. we expained that there would be no additional labor cost he would be just buying 2 window regulator assy.,dimmer switch,and a wiring harnes. the customer only wanted the drivers door repaired and nothing else. we had 8 hours of diagnostic time not including putting the car back together. he seemed happy when i spoke to him and he asked for a cash discount, which i stated ive already discounted the repair.we strive to be very good to our customers & i have tried to reach out to the customer to try to make him happy.

john brandon
Richard M. on 10/23/2017
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Richard said he's good friends with John and he does everything he needs him to do. The facility is a good place. The staff are attentive and easy to get a hold of.
Vehicle: Toyota Tundra 4WD
Category: Service
Service Date: 10/10/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
LAURA R. on 10/22/2017
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"Awesome!"
Birch's Automotive takes great care of my Honda. I plan to use their services for a very long time!
Vehicle: Honda Accord
Service Date: 10/19/2017
Review Created: 10/22/2017 08:42 PM
Curtis W. on 10/17/2017
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Curtis said this business provided excellent customer service. He was told the price of things up-front and they kept him from buying a lemon vehicle. They were very professional people.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
STEPHANIE W. on 10/04/2017
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"Oil change service was quick and thorough"
I was surprised to be able to get my van in for an oil change so quickly and they worked on it and did a thorough inspection. Very pleased with their service.
Vehicle: Honda Odyssey
Service Date: 10/03/2017
Review Created: 10/04/2017 03:55 AM
Displaying Review 1 - 20 of 186 in total