Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

207 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 10 days ago

Reviews


JB
John B.
Millington, TN
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
John said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Arlington, TN
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Eric said the service was good. The staff was very helpful and honest,
This review was collected via phone interview by Customer Research Inc.

JJ
JOEY J.
Nashville, TN
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
CLEAN KNOWLEDGEABLE STAFF
THE YOUNG MAN THAT TOOK CARE OF ME WAS GREAT AND KNEW HIS BUISNESS.
SHOP WAS CLEAN AND HIS SERVICE WAS AWESOME
WOULD RECOMEND SHOP TO FRIENDS

CI
Chad I.
Tennessee
Toyota Sequoia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Chad said that he had his vehicle serviced. He was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2018 Category: Service
Chad said he was not at all satisfied with his experience. His vehicle took over two weeks and there are still engine issues. He said he will no longer use this business.
This review was collected via phone interview by Customer Research Inc.
John B. from Birchs Automotive LLC

WE CONTACTED THE CUSTOMER TO ASK WHAT WE COULD HAVE DONE BETTER AND THE CUSTOMER STATED THE REVIEW WAS INTENDED FOR ANOTHER REPAIR SHOP AND HE WAS VERY HAPPY WITH US.
john brandon


RR
Robb R.
Memphis, TN
Toyota Land Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Robb said the employees were knowledgeable and did great work. However, he did have to bring his vehicle back in due to a leak.
This review was collected via phone interview by Customer Research Inc.
John B. from Birchs Automotive LLC

The reason is because the customer previously had installed a radiator and Had over tightened the clamps on the transmission cooler lines causing them to leak. we went back into the vehicle and replaced the clamps and repaired the lines at no charge.

  • john brandon

KA
Kevin A.
Munford, TN
Dodge Charger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Kevin said he knows Joey. He is a good guy and he has been helping him from day one. He was up front, but it took longer than expected. He did well with it, and he is satisfied with the outcome. He will get back with Joey regarding a couple spots on the bumper.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Memphis, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great
I have brought my 2 vehicles to birch for several years. The customer service is always top notch and professional. Whatever problem arise that needs service is always explained in detail and clarity. Never have I had a repair done badly . Prices are good. I have in the past and will continue to recommend birch for repairs: oil change, brakes, lights, broken door handles, batteries, air conditioning and heating.

MD
Mike D.
Oakland, TN
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Mike said the customer service was great. The staff provided timely service.
This review was collected via phone interview by Customer Research Inc.

IM
Ido M.
Cordova, TN
Mazda MX-5 Miata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Ido said this business does a superb job. He thanks them for the incredible job they have done.
This review was collected via phone interview by Customer Research Inc.

AB
Andra B.
Arlington, TN
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Spoke with Andre. He said this business has very good customer service, and does very good work.
This review was collected via phone interview by Customer Research Inc.

KD
Kendric D.
TN
Lexus IS 250
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Kendric said the staff was professional and quite informative while they services his vehicle.
This review was collected via phone interview by Customer Research Inc.

JG
Jerrod G.
Tennessee
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2018 Category: Service
Jerrod said that John is a great guy. However, the price was a little high.
This review was collected via phone interview by Customer Research Inc.

KK
Kevin K.
Tennessee
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Kevin said he was satisfied with the work that was done at the business.
This review was collected via phone interview by Customer Research Inc.

RH
RILEY H.
Marion, AR
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Great service.
Great service, friendly staff, excellent work. Modified my exhaust, sounds great. Finished job in timely manner. Would recommend them to anyone.

SW
STEPHANIE W.
Cordova, TN
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
Thorough job.
Fixed the issues I knew about and other issues and the cars runs and sounds better than it has in years.

JM
Jr M.
Tennessee
Mazda CX-5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
JR said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BS
Billy S.
Burlison, TN
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Billy said his overall experience was wonderful and the prices were good.
This review was collected via phone interview by Customer Research Inc.

JH
Joshua H.
Memphis, TN
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Joshua said the staff took the time to show him what was wrong with his vehicle and make sure he knew what was wrong with it. They took care of him like family.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Cordova, TN
Toyota Tundra 4WD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Richard said the staff members always get everything done when they say they're going to. They offer a fair price.
This review was collected via phone interview by Customer Research Inc.

KP
Kelsi P.
Memphis, TN
Scion tC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018 Category: Service
Kelsi said the staff was helpful, polite and informative. She stated she left feeling good, and not like she was being taken advantage of.
This review was collected via phone interview by Customer Research Inc.