Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

236 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 11 days ago

Reviews


RH
Richard H.
Arlington, TN
Oldsmobile Alero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Richard said the staff was prompt, and they served him well.
This review was collected via phone interview by Customer Research Inc.

KM
KATE M.
Memphis, TN
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Good Job
Always great service and Daisy too!

DL
DebraLynn L.
Covington, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Birch's Auto Is # 1 InThe Entire State
Hi, I am Debra !
Look , I have been taking my car to John (AKA Mighty Mouse), 3 Years in Oct 2018.
My Father, Recommended I do So !! Dad is Smartest Man I Know. Then there is John, and the Birch's Team. I am truly thankful for the Great Service, Straight talk, no extra cost of unneeded work(candy and coffee). Thankyou for showing me the parts I dont have to worry about now ,but may come up later down the road. You are all very kind and keep me informed of progress made, Quick and Educational. Hey, You can learn a lot in three years from your mechanic by listening and treating your car kind. Dad is never worried about the care and treatment myself and that old girl, Ms. Caravan receive. Thank you and God Bless (Cookies coming soon) LOL Deb

JW
Jeff W.
Arlington, TN
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jeff said he would recommend this business for service, but he has only had his vehicle back for a short amount of time.
This review was collected via phone interview by Customer Research Inc.

TW
Thad W.
Arlington, TN
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Thad said he went to the business because he didn't know if his starter was good. He said since he has a new battery now, he may go back to the business so they can check to see if his starter was good.
This review was collected via phone interview by Customer Research Inc.

DM
Duane M.
Memphis, TN
Acura 2.3CL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Duane said he was very pleased.
This review was collected via phone interview by Customer Research Inc.

CG
CHRIS G.
Arlington, TN
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
excellent work
Mr John was very professional and descriptive with what was wrong with my vehicle and repaired it with a quickness. Needless to say, if and when I need more work done my vehicles will be going to Birches Automotive

KW
Kenny W.
Cordova, TN
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Kenny said that the place was really helpful, the staff made something seemingly out of reach affordable for him. He will be going back, they are good people.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Memphis, TN
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Chris said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Joey M.
Tennessee
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Joey said the service was great
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Memphis, TN
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
James said the owner of this business was very helpful. They were able to get his vehicle in and fixed right away. They were not over priced at all.
This review was collected via phone interview by Customer Research Inc.

GC
George C.
Memphis, TN
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
George said that he went to the place for routine maintenance, the staff brought things to his attention that he wasn't aware of and fixed them all in a short period of time. He commends the entire staff's courteous treatment and is impressed with the vehicle's cleanliness upon it's return.
This review was collected via phone interview by Customer Research Inc.

SL
SHIRLEY L.
Eads, TN
GMC Savana Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
Great Service
Had van towed late to shop on Thursday night. Needed fuel pump, harness and relay and van was ready Friday evening and running like a champ! Quick turn around and fixed correctly. Can’t ask for more than that!

BC
Bill C.
Germantown, TN
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Bill said the staff are very nice, helpful, honest, and overall great people.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Memphis, TN
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Awesome Service!
Birch's Automotive is awesome! They work on my '93 Honda and my '08 Ford. They're extremely knowledgeable, very nice and will distinguish between "must have for safety" and other repairs. They're the only ones I trust with my Honda!

MM
Michael M.
Arlington, TN
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Michael said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

KS
Koobin S.
Memphis, TN
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Koobin said the business provided very good service.
This review was collected via phone interview by Customer Research Inc.

BL
Bertha L.
Memphis, TN
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Bertha said the service was great. The staff were very courteous and kept her posted on what they were doing. They worked exceptionally well with her, it made her feel comfortable with being there.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Arlington, TN
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Flowmaster exhaust install
Quick and fast install, dropped off in morning and done in a couple hours. Flowmaster exhaust sounds awesome.

JS
Jennifer S.
Tennessee
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Jennifer said the business fixed what was wrong with her vehicle. They also told her what else was wrong and made sure that if there was anything else that needed to be done, they would help her out.
This review was collected via phone interview by Customer Research Inc.