Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

218 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 13 days ago

Reviews


Verified Customer
Arlington, TN
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Flowmaster exhaust install
Quick and fast install, dropped off in morning and done in a couple hours. Flowmaster exhaust sounds awesome.

JS
Jennifer S.
Tennessee
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Jennifer said the business fixed what was wrong with her vehicle. They also told her what else was wrong and made sure that if there was anything else that needed to be done, they would help her out.
This review was collected via phone interview by Customer Research Inc.

TW
Tyler W.
Memphis, TN
Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Tyler said he appreciated that the staff were up-front and didn't try to pretend there were more issues with the vehicle than there really were.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Memphis, TN
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
David said his experience was great. The service did not turn out like he wanted but it was good enough.
This review was collected via phone interview by Customer Research Inc.

BH
Brett H.
Memphis, TN
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Brett said the employees were friendly. They went above and beyond with what they had to do. They are professional, and it was a really good experience, compared to previous businesses.
This review was collected via phone interview by Customer Research Inc.

WM
Will M.
Arlington, TN
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Will said they did a great job. John was up front and honest about the work. He did a good job.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Memphis, TN
FIAT 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Tim said the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

RR
ROGER R.
Memphis, TN
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Honest, high quality work
This visit was just for a free oil change, as promised, after a previous major repair. I also had a follow-up issue with a previous repair that was fixed. Everything was taken care of promptly and with no charge as previously promised.

AW
Allision W.
Memphis, TN
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Allison said her vehicle gets better mileage and it drives better too since having been serviced by this business.
This review was collected via phone interview by Customer Research Inc.

SP
Shey P.
Arlington, TN
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Shey said he had one issue during his visit. He requested to be notified before any work was done but he was not. He didn't agree to the work before they did it. If he is going to spend money he would like to know how much it's going to be before it happens. However, other than that it was great and overall he was satisfied. The customer service was great and they offer a wide variety of services so he will definitely go back.
This review was collected via phone interview by Customer Research Inc.

NS
Nick S.
Arlington, TN
Lexus RC 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Nick said the service was fine. The job the staff did was fantastic, but the price was higher than the other businesses in the area.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Millington, TN
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
John said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Arlington, TN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Eric said the service was good. The staff was very helpful and honest,
This review was collected via phone interview by Customer Research Inc.

JJ
JOEY J.
Nashville, TN
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
CLEAN KNOWLEDGEABLE STAFF
THE YOUNG MAN THAT TOOK CARE OF ME WAS GREAT AND KNEW HIS BUISNESS.
SHOP WAS CLEAN AND HIS SERVICE WAS AWESOME
WOULD RECOMEND SHOP TO FRIENDS

CI
Chad I.
Tennessee
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Chad said that he had his vehicle serviced. He was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2018 Category: Service
Chad said he was not at all satisfied with his experience. His vehicle took over two weeks and there are still engine issues. He said he will no longer use this business.
This review was collected via phone interview by Customer Research Inc.
John B. from Birchs Automotive LLC responded on 05/11/2018

WE CONTACTED THE CUSTOMER TO ASK WHAT WE COULD HAVE DONE BETTER AND THE CUSTOMER STATED THE REVIEW WAS INTENDED FOR ANOTHER REPAIR SHOP AND HE WAS VERY HAPPY WITH US.
john brandon


RR
Robb R.
Memphis, TN
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Robb said the employees were knowledgeable and did great work. However, he did have to bring his vehicle back in due to a leak.
This review was collected via phone interview by Customer Research Inc.
John B. from Birchs Automotive LLC responded on 04/20/2018

The reason is because the customer previously had installed a radiator and Had over tightened the clamps on the transmission cooler lines causing them to leak. we went back into the vehicle and replaced the clamps and repaired the lines at no charge.

  • john brandon

KA
Kevin A.
Munford, TN
Dodge Charger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Kevin said he knows Joey. He is a good guy and he has been helping him from day one. He was up front, but it took longer than expected. He did well with it, and he is satisfied with the outcome. He will get back with Joey regarding a couple spots on the bumper.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Memphis, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great
I have brought my 2 vehicles to birch for several years. The customer service is always top notch and professional. Whatever problem arise that needs service is always explained in detail and clarity. Never have I had a repair done badly . Prices are good. I have in the past and will continue to recommend birch for repairs: oil change, brakes, lights, broken door handles, batteries, air conditioning and heating.

MD
Mike D.
Oakland, TN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Mike said the customer service was great. The staff provided timely service.
This review was collected via phone interview by Customer Research Inc.

IM
Ido M.
Cordova, TN
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Ido said this business does a superb job. He thanks them for the incredible job they have done.
This review was collected via phone interview by Customer Research Inc.