business image

BMW of Roanoke

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(2 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Categories
Contact
(540) 274-2475
No Business Hours Provided

Business Hours

* No Time Zone provided
2824 Franklin Road Southwest Roanoke, VA 24014
BMW of Roanoke's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(2 Reviews)

RJ
gravatar
Rick J.
Marion, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/06/2019
HORRIBLE!!!!
THE WORST DEALERSHIP EXPERIENCE I HAVE EVER HAD!!!!!!!!
Please, do yourself a favor and never go there.
I paid a $2000.00 repair in service. My car wasn't repaired properly the first time. I was told to bring it back by the service manager and he would make it right.
While waiting in the lobby, after driving and additional two hours for the second time, and another day off from work. I hear the service adviser talking to the service technician who worked on my car.
The conversation lead to a not my problem kind of deal.....
Mortified I got up and spoke to both of them and let them know my car wasn't fixed properly the first time.......
Could you please help me I asked? I just want my car fixed for what I originally brought it in for, and already paid for.
I ended up speaking with the General Manager John Musilli on the phone.
He consulted the Owner, a Mr. Gregory. They both exuded a not our problem kinda attitude, and strongly disagreed with my concerns.... WOW
This just solidified that this dealership has a "CULTURE PROBLEM", from the top to the bottom.
A real we are the only game in town mentality!!!!!!
Customer beware, and for goodness sake, STAY AWAY!!!!
Not Recommended
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(42 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,620 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(409 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 Review)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(14 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.