ReScore Reviews™ (4)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
85% Would Recommend
100% Business Response
Latest Review 14 days ago
Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly"
Very friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/02/2017 03:16 PM
Jerry P N. at Bob Brady Hyundai responded on 10/03/2017

Thank you for taking the time to complete our survey, Your feedback is veryimportant to us. We look forward to your next service visit.
Butch Nutaut

Barbara B. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Like the service!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/30/2017 07:59 AM
Jerry P N. at Bob Brady Hyundai responded on 10/02/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit
Butch Nutaut

Lana F. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"LF"
Great service. Thanks.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 04:05 PM
Jerry P N. at Bob Brady Hyundai responded on 09/18/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer on 09/15/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service in SERVICE DEPARTMENT "
Told me to do my bluelink by myself because they didn't know how
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 10:45 AM
Jerry P N. at Bob Brady Hyundai responded on 09/18/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. I do apologize for your poor service visit. I will have a conversation with our advisors. We should have called one of the sales associates over to activate the system. Please if there is anything I can do to further help you please contact me directly at 217-876-3800 ext 1255. Thank you
Butch Nutaut 

Jerald G. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know what to do for our vehicle."
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 08/31/2017 04:45 PM
Jerry P N. at Bob Brady Hyundai responded on 09/01/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Rebecca G. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependability "
They always get my service work done in a timely manner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/28/2017 04:30 PM
Jerry P N. at Bob Brady Hyundai responded on 08/29/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Kenneth W. on 08/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Incomplete info transfered"
Questionable
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/26/2017 08:34 AM
Jerry P N. at Bob Brady Hyundai responded on 08/28/2017

Thank you for taking the time to complete our survey, your feedback is very important to us. I do apologize for the misunderstanding on our part, I will review this with my advisors and we will make this up to you during your next service.
Thank You
Butch Nutaut

Janet K. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very fast and Friendly service..."
I tell friends to look at Bob Brady's auto mall if they are looking for a new or used Vehicle.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/24/2017 02:19 PM
Jerry P N. at Bob Brady Hyundai responded on 08/25/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer ReScore Review on 08/22/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible customer service "
Terrible customer service as can be seen by the response from Butch in my original review
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/22/2017 10:42 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service "
Very poor customer service. Service advisor had very little knowledge of cars and service in general
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/22/2017 10:42 AM
Jerry P N. at Bob Brady Hyundai responded on 08/22/2017

Leslie
Thank you for taking the time to complete our survey, Your feedback is very important to us.
Butch Nutaut

Verified Customer on 08/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Sonata recall "
Really good customer service in a timely manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/22/2017 02:56 AM
Jerry P N. at Bob Brady Hyundai responded on 08/22/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/19/2017 05:17 PM
Jerry P N. at Bob Brady Hyundai responded on 08/21/2017

Thank you for taking the time to complete our survey.We look forward to your next service visit.
Butch Nutaut

Verified Customer on 08/16/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Oil change"
Your oil changes always take an hour or more. Your coupons mean nothing there is always an excuse why I am being charged more.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:28 PM
Jerry P N. at Bob Brady Hyundai responded on 08/18/2017

Julie
Thank you for taking the time to complete our survey, Your feedback is very important to us to continue to improve our service. I do apologize for you not getting the propper explanation on the coupons. Normally our oil change is $42.00 the coupon is for you recieve this at a rate $30.00.For your inconvenience We will perform your next oil change at no cost to you. Once again I do apologize and hope we can continue to perform all your service needs. Thank you
Butch Nutaut 217-876-3800 ext 1255

Lana F. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LF"
Great service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/07/2017 04:10 PM
Jerry P N. at Bob Brady Hyundai responded on 08/08/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service.
Butch Nutaut

Elisa L. on 08/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor Service"
We bought an Elantra on 6/30. The following Saturday the car's check engine light came in and the car was running extremely rough. The car was towed to the dealership. On Monday, the service agent told me that the ignition coil needed to be replaced. I was alarmed as the car only had around 10,000 miles on it and was used for a loaner at the dealership. The dealership did not have the part and had to wait until Wednesday for the part. The service agent did not call on Wednesday. When I called in on Thursday, I was told the part had not come in and it would be on the truck that day. They later called and said the part was not on that truck and would not be in until that Monday. The part did finally come in and they did fix it. Later, a representative at the dealership told me that the problem was called because the detailer powerwashed under the hood when we bought the car from this dealership. No one ever really apologized or offered any compensation for the inconvenience of this incident.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 08/03/2017 11:16 AM
Jerry P N. at Bob Brady Hyundai responded on 08/03/2017

Thank you for taking the time to complete our survey, Your feedback is very helpfull to us. We do strive to deliver the best possible service. If there is anything I can do please feel free to contact me directly at 217-876-3800 ex 1255.
Butch Nutaut

Glenda C. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The staff very friendly and answered my questions in professional manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/31/2017 08:08 PM
Jerry P N. at Bob Brady Hyundai responded on 08/01/2017

Thank you for taking thbe time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

DARYL S. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ds"
i like doing business there as they are very prompt in the service dept
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/22/2017
Service Type: Maintenance
Review Created: 07/26/2017 04:32 AM
Jerry P N. at Bob Brady Hyundai responded on 07/26/2017

Thank you for taking the time to complete our survey, Your feedback is veryimportant to us. We look forward to your next service visit.
Butch Nutaut

Patricia H. on 07/23/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Too much "
No
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/23/2017 11:50 AM
Jerry P N. at Bob Brady Hyundai responded on 07/24/2017

Thank you for taking the time to compleye our survey, Your feedback is very importasnt to us. I would like to apologize for any confusion on pricing, Please contacvt me directly and hopefully I determined what happened and if you were quoted something different we can make it right. 217-876-3800 ext 1255.
Butch Nutaut

Verified Customer on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
From the phone to the receptionist to the cashier, service has been excellent.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/17/2017 04:20 PM
Jerry P N. at Bob Brady Hyundai responded on 07/19/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Merilyn B. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional prompt service with a smile "
The staff was informative and friendly. They made sure I completely understood what was needed to be done in order for me to make an informed decision about my truck.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/16/2017 04:20 PM
Jerry P N. at Bob Brady Hyundai responded on 07/17/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer on 07/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service done on time "
Customer service is one of the most important aspects of a dealership. Bob Brady delivered
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/08/2017
Service Type: Repair
Review Created: 07/15/2017 06:15 AM
Jerry P N. at Bob Brady Hyundai responded on 07/15/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit

Displaying Review 1 - 20 of 158 in total