ReScore Reviews™ (5)

ReScore
Overall Rating 3.599998/5Overall Rating 3.599998/5Overall Rating 3.599998/5rating 3.599998rating 3.599998
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
86% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Janey S. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Right in and out. The guys were friendly and helpful. "
The service didn't take long at all. We got right in and was on our way in no time.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 11:28 AM
Jerry P N. at Bob Brady Hyundai responded on 12/16/2017

Thank you for taking the time to complete our survey, We appreciate your buisness and look forward to your next service appointment.
Butch Nutaut

Jerald G. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work"
They actually did the work in less time than I was anticipating.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 03:19 PM
Jerry P N. at Bob Brady Hyundai responded on 12/15/2017

Thank you for taking the time to complete our survey, We appreciate your buisness.
Butch Nutaut

James C. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"James"
Service received and the personnel.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 11:25 AM
Jerry P N. at Bob Brady Hyundai responded on 12/15/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

John M. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was exceptional waiting room was above average grade experience Exceptional
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/10/2017 10:38 AM
Marla C. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Customer service is excellent! Paul Pappas was my service man ! He had the guys who changed my oil run my car threw the car wash!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/08/2017 09:50 PM
Verified Customer on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor service and value."
I will never buy another Hyundai, or buy any vehicle from Bob Brady.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 10:19 AM
Jerry P N. at Bob Brady Hyundai responded on 11/20/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us.
Butch Nutaut

Don H. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Ok
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/11/2017 07:31 PM
Jerry P N. at Bob Brady Hyundai responded on 11/13/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer ReScore Review on 11/08/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Isuues corrected"
The serviceman came out to the house,put oil in and replaced the missing cap.Then took the car back to be cleaned.He was very apologetic and polite.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 10:53 AM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Had a few issues this visit and last visit had oil dripping from oil change."
I'd give the review a 3 out of 5.Comfortable surroundings,nice attendants and good coffee!
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 10:53 AM
Jerry P N. at Bob Brady Hyundai responded on 11/07/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us, I waould like to apologize for the service your received durning your last visit, I would like to make this up to you if I can. Please contact me directly so I can correct whatever we need to correct. 217-876-3800 ext 1255
Butch Nutaut

Jodi A. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I didn't have an appointment but we had an unexpected trip so I wanted to get the oil changed before we left. I stopped in to see if I could make an appointment and they said no problem we can do it now.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/21/2017 06:25 AM
Jerry P N. at Bob Brady Hyundai responded on 10/23/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us,We look forward to your next service visit, We appriciate your buisness. Thank you
Butch Nutaut

Verified Customer on 10/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
Ok
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 07:43 PM
Jerry P N. at Bob Brady Hyundai responded on 10/23/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

John E. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:31 AM
Jerry P N. at Bob Brady Hyundai responded on 10/18/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly"
Very friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/02/2017 03:16 PM
Jerry P N. at Bob Brady Hyundai responded on 10/03/2017

Thank you for taking the time to complete our survey, Your feedback is veryimportant to us. We look forward to your next service visit.
Butch Nutaut

Barbara B. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Like the service!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/30/2017 07:59 AM
Jerry P N. at Bob Brady Hyundai responded on 10/02/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit
Butch Nutaut

Lana F. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"LF"
Great service. Thanks.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 04:05 PM
Jerry P N. at Bob Brady Hyundai responded on 09/18/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer on 09/15/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service in SERVICE DEPARTMENT "
Told me to do my bluelink by myself because they didn't know how
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 10:45 AM
Jerry P N. at Bob Brady Hyundai responded on 09/18/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. I do apologize for your poor service visit. I will have a conversation with our advisors. We should have called one of the sales associates over to activate the system. Please if there is anything I can do to further help you please contact me directly at 217-876-3800 ext 1255. Thank you
Butch Nutaut 

Jerald G. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know what to do for our vehicle."
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 08/31/2017 04:45 PM
Jerry P N. at Bob Brady Hyundai responded on 09/01/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Rebecca G. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependability "
They always get my service work done in a timely manner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/28/2017 04:30 PM
Jerry P N. at Bob Brady Hyundai responded on 08/29/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Kenneth W. on 08/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Incomplete info transfered"
Questionable
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/26/2017 08:34 AM
Jerry P N. at Bob Brady Hyundai responded on 08/28/2017

Thank you for taking the time to complete our survey, your feedback is very important to us. I do apologize for the misunderstanding on our part, I will review this with my advisors and we will make this up to you during your next service.
Thank You
Butch Nutaut

Janet K. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very fast and Friendly service..."
I tell friends to look at Bob Brady's auto mall if they are looking for a new or used Vehicle.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/24/2017 02:19 PM
Jerry P N. at Bob Brady Hyundai responded on 08/25/2017

Thank you for taking the time to complete our survey, Your feedback is very important to us. We look forward to your next service visit.
Butch Nutaut

Verified Customer ReScore Review on 08/22/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible customer service "
Terrible customer service as can be seen by the response from Butch in my original review
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/22/2017 10:42 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service "
Very poor customer service. Service advisor had very little knowledge of cars and service in general
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/22/2017 10:42 AM
Jerry P N. at Bob Brady Hyundai responded on 08/22/2017

Leslie
Thank you for taking the time to complete our survey, Your feedback is very important to us.
Butch Nutaut

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