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Bob Brady Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(370 Reviews)
44
Write a Review
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Score Details

5 stars
66%
4 stars
14%
3 stars
7%
2 stars
5%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
30
Total ReScores™
4.5
ReScore™ Average
44
Net Promoter Score ®

Business Details

About

Bob Brady Hyundai is conveniently located in Decatur, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bob Brady Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bob Brady Hyundai is conveniently located in Decatur, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bob Brady Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(217) 876-3800
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
3855 E. Boyd Road Decatur, IL 62521
Get Directions
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(370 Reviews)
Write a Review
Recent Reviews
RM
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Roy M.
Decatur, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
10
Category: Service
Kyle's excellent service
Kyle was extremely helpful in our purchase of our recent vehicle. His friendliness and on point professialism made our family feel at home. It was almost an instant bond and his tenacity and vigor was never under question or felt pressured. He was so kind and patient throughout the process and we felt so proud to be able to let him know our feelings about the vehical we wanted and needed and he made sure we found our exact fit. His proficiency and knowledge mad the whole transaction so smooth and easy. There was never stress or worry. And I and my girlfriend bot recommend the highest rating possible for his kindness his service and his professionalism. Thank you so much Kyle for everything. We appreciate you so much!
RM
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Roy M.
Decatur, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
10
Category: Service
Kyle's excellent service
Kyle was extremely helpful in our purchase of our recent vehicle. His friendliness and on point professialism made our family feel at home. It was almost an instant bond and his tenacity and vigor was never under question or felt pressured. He was so kind and patient throughout the process and we felt so proud to be able to let him know our feelings about the vehical we wanted and needed and he made sure we found our exact fit. His proficiency and knowledge mad the whole transaction so smooth and easy. There was never stress or worry. And I and my girlfriend bot recommend the highest rating possible for his kindness his service and his professionalism. Thank you so much Kyle for everything. We appreciate you so much!
AZ
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Amy Z.
Decatur, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
10
Category: Service
Santa Fe and Sonata--great!
We purchased both a Santa Fe and Sonata--Kyle Costello was great in helping us look at all the options for new cars and then once we shared our budget helped us figure out what would work best for us. Great to have in our Decatur communtity.
AZ
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Amy Z.
Decatur, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
10
Category: Service
Awesome sales and service
Kyle Costello was great to work with--he helped us think about all our options for new cars and then helped us meet our budget. Highly recommend. It's great that we have this resource in our Decatur community.
TE
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Traci E.
Decatur, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
10
Category: Service
Service oil pan leak and recall
Took my sons car in because if a low oil pressure warning with engine light on, and car dieing. They were able to fix the car quickly once appointment day came, and had fixed a recall on the car we were not aware of. Thank you!!
CM
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Colton M.
Shelbyville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2024
10
Category: Service
All you gotta do is ask for Kyle he’s the guy !
I’ve been goin to this dealership for 3 years now every time I have gone it hasn’t taken more than an hour to get stuff set up and get you in a vehicle. They have a lot of options to choose from Kyle is the man if you want in a vehicle quick give him a call. I 100% recommend coming here.
AH
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April H.
Mattoon, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2023
0
Category: Service
What a joke
I would not recommend this place ever to anybody at all very rude and disrespectful they have called and called me forever and then the day I decide to make a appointment I break down on side road on my way I called to tell heather there and she hung up on me cause she was mad we wasn’t coming now and then my husband called to talk to her she wouldn’t come to phone and then finally return our call to tell us she couldn’t do nothing for us now after she ran our credit and before she said she could put us in something and got our hopes up I think there customer service is awful and they should not tell people they can get them into something and then later change that very rude!!! Will never go back ever again!
WM
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William M.
Decatur, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/25/2023
0
Category: Service
Disappointed -Hyundai Sonata Hybrid Limited in January 2023 at Bob Brady Hyundai
I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023 at Bob Brady Hyundai in Decatur IL. I will start my review by thanking Kyle Costello for his excellent customer service, knowledge of the inner working of the vehicles, and just for being a genuine person who is just as interested in helping you with your new car experience as he is with "selling" you a car. Unfortunately, that is where my positive comments end. My experience did not begin with Kyle and was with a different salesperson who was pushy, did not disclose all the many add-ons and the cost added to the vehicle purchase until I was literally sitting in front of the financing guy with documents pushed in my face to sign (and yes I kept asking for a breakdown of the price), and he has had a very condescending attitude towards me since I purchased the vehicle and particularly when I asked for help communicating with the maintenance department about the car’s electrical issues. I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023. This is a beautiful car with more features than I will probably ever use! However, there are issues with the onboard displays and air conditioning that could be related to electrical issues or a software defect. I have been so disappointed having just paid over $40,000 for this 2023 Hyundai Sonata. This was my very first new car! I was so excited. The maintenance department have tried to diagnose the issue and did establish there was indeed a problem that is "beginning to show up in other vehicles" as well. The car was taken for over a week for repairs. After retrieving the vehicle, the very same problems consisted including onboard drivers displays reverting back to initial factory settings, resetting meters and indicators for fuel, mileage, and economy, the air conditioning also turns off and resets among other issues. On an almost daily basis I have to go in a reprogram the displays to show the correct information and I have lost any information stored for fuel, mileage, and fuel economy. My greatest disappointment is how I have been treated as a customer after purchasing the vehicle. I feel very much like now that they have my money, I am not a priority and there has been little to no communication from the maintenance department with any updates or communications from the Hyundai engineers. I understand that things like this can take time, but I have gone weeks without even a courtesy update on the status of my vehicle. I believe if I stopped calling the maintenance department, they would never bother to contact me and would just wait for me to go away.
BT
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Brad T.
Decatur, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2022
0
Category: Service
No call back
3 times I’ve called to speak with service manager, because Hyundai asked me too so we could get my car service work done and covered under warranty. Guess what. No call backs from department. So I call my case manager at Hyundai. He says he has spoke. With service manager twice. I’m tired of the terrible customer service from this department.
BM
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Bonnie M.
Mt Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2022
10
Category: Service
Santa Fe 2023
Everyone was very supportive in helping me decide to lease a new Santa Fe. Joe Wenskunas was encouraging and helpful in making my decision to lease and not buy my used Honda CR-V. The process was time consuming but that was on my part. Kudos to all who helped in this process. Thank you.
BW
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Brenda W.
Mattoon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2022
10
Category: Service
Amazing experience!
Had the best experience with Kyle Costello. I haven't had a new car in thirteen years, and Kyle took the time time to explain all the features on my new 2022 Hyundai Santa Fe. He's very knowledgeable on all the vehicle's details.
DA
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David a.
Springfield, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2022
0
Category: Service
Very terrible dealership and they can't be trusted.
I was in the market for a hyundai. I received a call today from Bob Brady and they said someone backed out on a deal so they had one available and if I came in and put a deposit on the vehicle they would hold it while we got the financing done . I live about 45 minutes away from Decatur and they knew that . I was going to sell my current car and use that as a down payment. I left work early to make sure that I could put my deposit down to secure the vehicle. When I arrived at the dealership I was told since I live out of town in order to purchase the new hyundai I would have to trade in my current car there and they were going to give me thousands less than what I was going to sell it for the next day . Stay far away from this dealership . They are very shady and can't be trusted.
JS
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Jerry S.
Imperial, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2022
10
Category: Service
Amazing Experience!
I worked with Kyle on the sale of my son’s Sonata Limited. Kyle was very knowledgeable, friendly and worked fast so we weren’t there all day, as we drove from St. Louis. He went above and beyond explaining the technology to my son. Kyle gave my son a great first car buying experience. If your looking to buy a car and want a great salesman, go see Kyle. He will take care of you!
BR
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Brandon R.
Bethany, IL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome Experience!
We’ve purchased 3 new Hyundais in 3 years thanks to Chantell and the Bob Brady team. They always make us feel like a priority when we are there whether it’s for service or shopping for a new vehicle. We won’t go anywhere else for our vehicles.
BK
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Bryan K.
Decatur, IL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change
Oil change went as one should.
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