The staff at Bob Howard Hyundai takes pride in their expertise in maintaining Hyundai vehicles.The staff at Bob Howard Hyundai takes pride in their expertise in maintaining Hyundai vehicles.
At the time we bought our car, on the official Bob Howard Hyundai website, there was a used vehicle for $17,000. I called and scheduled a test drive. We went to our scheduled time, test drove a car, everything went great, when it was time to do paperwork they said it would 10,000 more than what the website said. When we questioned why the price change from the website, we were told that the vehicle we were supposed to test drive was sold the night before. My husband told the woman she should have mentioned that before we test drove this other car that was almost identical (the one on the website was not AWD and the one we test drove was). We he asked to speak to management, he was told by management that the car was sold 2 days before. Upset and frustrated with the deception we received, we left.
Since the dealership employees told us two different days of when the car on the website was sold, we decided to check their website again to see if the $17,000 car was still available on the website. It was. My husband call the number to set up a test drive. Someone answered and set up a test drive for that car (the $17,000 one that we were told an hour earlier was sold 1 to 2 days ago).
The deception that went on there is absolutely ridiculous and disgusting. I never expected to be part of a bait and switch when shopping with a dealership but that’s exactly what happened.
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Since the dealership employees told us two different days of when the car on the website was sold, we decided to check their website again to see if the $17,000 car was still available on the website. It was. My husband call the number to set up a test drive. Someone answered and set up a test drive for that car (the $17,000 one that we were told an hour earlier was sold 1 to 2 days ago).
The deception that went on there is absolutely ridiculous and disgusting. I never expected to be part of a bait and switch when shopping with a dealership but that’s exactly what happened.