Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

1434 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
100% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


RC
Robert C.
Lake Havasu City, AZ
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Robert said the staff were good people.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 08/09/2018

Thank you Robert 

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

DA
Douglas A.
Lake Havasu City, AZ
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Douglas said the business went above and beyond. They did a good job on his bumper and did it at a reasonable cost.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 08/08/2018

Thank you Douglas 😊

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

BS
BILL S.
Lake Havasu City, AZ
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Bobs My Shop always gives the best, most honest service!
Today we found ourselves stranded when the two year old battery in our Camry failed completely during this summer heat wave. We called Bobs, they sent someone to give us a jump start, got our car right into the shop, installed a new battery and had us on our way home in short order. We have been customers for over 10 years, and have always had wonderful service at Bobs My Shop. They are hands down the best auto repair shop in town, skilled, honest, friendly. What more can I say. They are the best!
Bob C. from Bob's My Shop responded on 08/07/2018

Thank you so much Bill and Jackie for your review and all your years of patronage, we really appreciate you both, thank you again. :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

TK
Tiffany K.
Lake Havasu City, AZ
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Tiffany said that the business was efficient. The work was very quick and good.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 08/07/2018

Thank you Tiffany

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

TB
THOMAS B.
Lake Havasu City, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
did what they said they would. Second honest place ive found for auto repair since ive lived here . 4 years
Got us in right away. Fixed the AC unit on time no hidden fees.
Bob C. from Bob's My Shop responded on 08/06/2018

Thank you Thomas, we really appreciate your review 😊

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

MA
Mari A.
Lake Havasu City, AZ
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Mari said this business handled everything quickly and efficiently. She was happy with service. It works out perfect. She appreciates everything.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 08/06/2018

Thank you Mari

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

TR
Tom R.
Lake Havasu City, AZ
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Tom said the service was great. He will be returning to have a new motor put in. He stated the staff answered all his questions and were very respectful and helpful.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 08/03/2018

Thank you Tom

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

BC
BILL C.
Lake Havasu City, AZ
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
The shop has super mechanics and easy to get to.
Bobs my shop gets 5 stars.They stand behind their work 100 percent.
Bob C. from Bob's My Shop responded on 08/01/2018

Thank you very much for your review Bill 😊

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

RL
RAY L.
Lake Havasu City, AZ
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Kenny
Kenny is Cool
All is well, so far.
I'm sure they will take care of any problems that might occur.
Bob C. from Bob's My Shop responded on 07/28/2018

Thank you for your review, and yes Kenny is cool, we like him <3

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

HD
HOLLY D.
Lake Havasu City, AZ
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Fairness, consideration and competence.
They all help as much as they can from Kenny at the front desk to Abby at bill pay to the mechanics lead by Santone and every one in between. Even though they couldn't find my problem, their thorough investigating got rid of the problem at no charge to me. I recommend Bob's My Shop to everyone.
Bob C. from Bob's My Shop responded on 07/28/2018

Thank you Holly for the review, sorry we couldn't find your issue :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

ML
MIKE L.
Lake Havasu City, AZ
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Over & Above
Went in for oil change, checked my cabin filter, which was really bad. Now my air cools twice as fast & much colder.
Bob C. from Bob's My Shop responded on 07/27/2018

Thank you so much Mike for your patronage and your review :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

JR
JASON R.
Lake Havasu City, AZ
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
The Best Auto Repair Shop in Lake Havasu!!
We added a new addition to our family and Bob's My Shop took care of us once again! Our new addition is in good hands here! The AC is blowing nice and cold, almost too cold now! Thank you Bob's My Shop for your outstanding customer service, your honesty, and excellent service!
Bob C. from Bob's My Shop responded on 07/27/2018

Thank you so much Jason and Wendy we truly appreciate you guys and the review.

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

Verified Customer
Lake Havasu City, AZ
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
They are honest people
they do a great job
Bob C. from Bob's My Shop responded on 07/24/2018

Thank you so much for your review :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

DG
Duncan G.
Lake Havasu City, AZ
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Duncan said the business treats him very well. He was in and out and he loved it.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 07/25/2018

Thank you Duncan :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

DW
DEANN W.
Lake Havasu City, AZ
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Oil Change
Bob's My Shop is a shop where you don't have to worry about being taken advantage of. Helpful staff, prompt service & fair prices. I will be a return customer.
Bob C. from Bob's My Shop responded on 07/22/2018

Thank you so much Deann for your review, we really appreciate it :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

KM
Karen M.
Tustin, CA
Honda Civic Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Karen said her AC did not keep the temperature that the business said it was running at.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 07/23/2018

Thank you for the review Karen, sorry about the temperature not staying where we said it should be, but it is 115 outside, sometimes the a/c's have a hard time keeping up.

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

CC
Chuck C.
Parker, AZ
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Chuck said the business has always treated him well. They have friendly service, and everything was taken care of as soon as he got there, even though he did not make an appointment.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 07/20/2018

Thank you Chuck for your review :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

BH
Bob H.
Lake Havasu City, AZ
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Bob said this business is the best and they have no problems, everything went the way it was supposed to.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 07/16/2018

Thank you Bob :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

JH
John H.
Lake Havasu City, AZ
Buick Lucerne
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
John said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 07/16/2018

Thank you John :)

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com

LS
Les S.
Lake Havasu City, AZ
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Les said the everything was great at this business.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob's My Shop responded on 07/14/2018

Thank you Les

Debbie Casaburi
Bob's My Shop
928-453-2627
bobsmyshop@gmail.com