Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1433 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.8571429/5Overall Rating 3.8571429/5Overall Rating 3.8571429/5rating 3.8571429rating 3.8571429
Original
Overall Rating 2.1428571/5Overall Rating 2.1428571/5rating 2.1428571rating 2.1428571rating 2.1428571
97% Would Recommend
Latest Review 6 days ago

Reviews


LM
Lois M.
Hartford, VT
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Lois said she loves the business. She has been a customer for years, and has known Bob since the 1970's. Bob is a good man and he runs a good business. He is a hard worker. She respects him a lot. He trains all of his staff to treat their customers well, and as a single woman, she knows she can bring her vehicle into the business and not have her situation taken advantage of.
This review was collected via phone interview by Customer Research Inc.

DA
Doug A.
Hartland, VT
Subaru Impreza
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Doug said things went quickly and the work was affordable.
This review was collected via phone interview by Customer Research Inc.

DF
Donna F.
Hartford, VT
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Donna said the staff are always extra helpful and easy to work with.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Hartford, VT
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Brian said they're good in general.
This review was collected via phone interview by Customer Research Inc.

JD
Josh D.
Orford, NH
Chevrolet Silverado SS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Josh said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Quechee, VT
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Bob’s
Always excellent service!

EP
Eugene P.
Quechee, VT
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Eugene said they have done a lot of work for them.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Norwich, VT
Volvo 240
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018
very disappointed.
broke hood latch during inspection of old car.
Bob P. from Bob's Service Center responded on 05/14/2018

Hi Emily,
I’m very sorry you feel we broke your hood latch while performing a Vermont safety inspection on your 1992 Volvo. A normal working hood latch will release when opened and hold when closed. Unfortunately, part of the inspection process is to make sure the hood safety latch works. Spanky, the inspection technician, pulled your hood release to open the hood but upon trying to close it was unable to. We explained that to the person who brought the car in for you. He told us that there was a ”trick” to closing it and that he could do it. This would indicate that there had been some sort of problem with the hood latch before we touched it. Your person tried but was unable to get the hood to stay closed. Please keep in mind, as stated on the invoice, we will re-inspect your car within 2 weeks of the original inspection and only charge you the $2.21 fee the state charges us.

Thanks,
Bob Perkins
Owner
Bob's Service Center


GT
Guss T.
Hartford, VT
Volvo C30
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Guss said the visit was easy and painless.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Norwich, VT
Mazda MX-5 Miata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Responded immediately
My car died on an interstate highway and Bob's wrecker truck arrived immediately to tow it. They repaired it quickly and I was on my way. They provided excellent, efficient, and friendly service.

BC
Brian C.
Hartford, VT
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Spoke with Mary Ann. She said the service was really good. The visit went well.
This review was collected via phone interview by Customer Research Inc.

DC
Debbie C.
Norwich, VT
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Debbie said the staff at the facility make it easy to get an appointment, they do what they say they're going to do, and give her a reasonable price.
This review was collected via phone interview by Customer Research Inc.

DB
Dulany B.
Hartford, VT
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Why Bob's is Best
Wheneve I come to Bob's, they are friendly, efficient, and reasonably priced. It is a joy to sit and hear the attendant talk to customers. He is very earnest and positive.

DP
Darin P.
Lebanon, NH
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Darin said everything Bob did was tops, and he did a great job. He got him in and out. It was perfect. He recommends this business all the time, and Bob is a great guy.
This review was collected via phone interview by Customer Research Inc.

KT
Kirk T.
Wilton, CT
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Kirk said the staff were professional, fast, and they seemed fair and honest.
This review was collected via phone interview by Customer Research Inc.

JP
Jody P.
Hartford, VT
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Jody said, she had a good experience here, they were very patient with her.
This review was collected via phone interview by Customer Research Inc.

EM
Edgar M.
North Pomfret, VT
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Service at Bob's
All our cars are serviced here and have been for the last ten years.

JM
Jim M.
Norwich, VT
Mercedes-Benz C-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Annual Inspection
They got me in on time, everyone was friendly, they appeared to have done a thorough job and gave me a complete report.

JD
Judith D.
Woodstock, VT
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Couldn't have been better.
I had my state inspection done at Bob's Service Center this week. The staff polite and pleasant and the waiting area clean. They were very patient when I had to have a copy of my proof of insurance faxed over due to a name change. The service was very fast. I will be back with any of my vehicle's needs.

RD
Ramon D.
Quechee, VT
Buick Enclave
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Excellent service.
Excellent service

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