Reviews
ES
Ernest S.
Hartford, VT
Nissan Sentra
Verified
service
several times have been served ,good service, fast & proper micheline
Recommended
Verified Customer
Hartford, VT
Honda Fit
Verified
The service was courteous and thorough.
I appreciate that Bob's sends out notifications when my car's inspection is due.
Recommended
MT
Mary T.
Quechee, VT
Volvo S80
Verified
fast, efficient service
I was happy from the minute I walked into your station. The wait time was minimum. I didn’t have some of the paperwork and the man behind the counter helped me solve this problem.
Recommended
KK
Kathy K.
South Hadley, MA
Kia Sedona
Verified
Kathy said she feels like the person who she spoke with was very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bob P. from Bob's Service Center responded on 07/16/2018
Thanks Kathy for the kind words. Glad we could help.
Bob Perkins
MP
Mellissa P.
Ashley Falls, MA
Nissan JUKE
Verified
Mellissa said the service was fast and easy. The staff were honest. It was a non-threatening environment to go into.
Recommended
This review was collected via phone interview by Customer Research Inc.
GM
Garrett M.
Longmeadow, MA
Lincoln Town Car
Verified
Garrett said the staff was quick, and efficient. The price was fair and there was no fee for holding the vehicle for a few days, which was important to him.
Recommended
This review was collected via phone interview by Customer Research Inc.
LM
Lois M.
Hartford, VT
Toyota RAV4
Verified
Lois said she loves the business. She has been a customer for years, and has known Bob since the 1970's. Bob is a good man and he runs a good business. He is a hard worker. She respects him a lot. He trains all of his staff to treat their customers well, and as a single woman, she knows she can bring her vehicle into the business and not have her situation taken advantage of.
Recommended
This review was collected via phone interview by Customer Research Inc.
DA
Doug A.
Hartland, VT
Subaru Impreza
Verified
Doug said things went quickly and the work was affordable.
Recommended
This review was collected via phone interview by Customer Research Inc.
DF
Donna F.
Hartford, VT
Nissan Rogue
Verified
Donna said the staff are always extra helpful and easy to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
BH
Brian H.
Hartford, VT
Toyota Corolla
Verified
Brian said they're good in general.
Recommended
This review was collected via phone interview by Customer Research Inc.
JD
Josh D.
Orford, NH
Chevrolet Silverado SS
Verified
Josh said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Quechee, VT
Toyota Tacoma
Verified
Bob’s
Always excellent service!
Recommended
EP
Eugene P.
Quechee, VT
GMC Sierra 1500
Verified
Eugene said they have done a lot of work for them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Norwich, VT
Volvo 240
Verified
very disappointed.
broke hood latch during inspection of old car.
Bob P. from Bob's Service Center responded on 05/14/2018
Hi Emily,
I’m very sorry you feel we broke your hood latch while performing a Vermont safety inspection on your 1992 Volvo. A normal working hood latch will release when opened and hold when closed. Unfortunately, part of the inspection process is to make sure the hood safety latch works. Spanky, the inspection technician, pulled your hood release to open the hood but upon trying to close it was unable to. We explained that to the person who brought the car in for you. He told us that there was a ”trick” to closing it and that he could do it. This would indicate that there had been some sort of problem with the hood latch before we touched it. Your person tried but was unable to get the hood to stay closed. Please keep in mind, as stated on the invoice, we will re-inspect your car within 2 weeks of the original inspection and only charge you the $2.21 fee the state charges us.
Thanks,
Bob Perkins
Owner
Bob's Service Center
GT
Guss T.
Hartford, VT
Volvo C30
Verified
Guss said the visit was easy and painless.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Norwich, VT
Mazda MX-5 Miata
Verified
Responded immediately
My car died on an interstate highway and Bob's wrecker truck arrived immediately to tow it. They repaired it quickly and I was on my way. They provided excellent, efficient, and friendly service.
Recommended
BC
Brian C.
Hartford, VT
Chrysler Town & Country
Verified
Spoke with Mary Ann. She said the service was really good. The visit went well.
Recommended
This review was collected via phone interview by Customer Research Inc.
DC
Debbie C.
Norwich, VT
Honda CR-V
Verified
Debbie said the staff at the facility make it easy to get an appointment, they do what they say they're going to do, and give her a reasonable price.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Dulany B.
Hartford, VT
Honda Civic Coupe
Verified
Why Bob's is Best
Wheneve I come to Bob's, they are friendly, efficient, and reasonably priced. It is a joy to sit and hear the attendant talk to customers. He is very earnest and positive.
Recommended
DP
Darin P.
Lebanon, NH
Ford Taurus
Verified
Darin said everything Bob did was tops, and he did a great job. He got him in and out. It was perfect. He recommends this business all the time, and Bob is a great guy.
Recommended
This review was collected via phone interview by Customer Research Inc.