Reviews
KL
Kleber L.
Hartford, VT
Honda Odyssey
Verified
Kleber said they are great and they took him in right away.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Julie S.
Hanover, NH
Toyota Tacoma
Verified
Julie said she feels like the staff always get her in when she calls and they take good care of her. This is why she keeps going back.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
Chris S.
Hartford, VT
Subaru Impreza Sedan
Verified
Wonderful Service at Bob's
I was in for a State Inspection, and the staff was wonderful, especially since i forgot my insurance card. They looked it up and it was not a problem. Also very prompt.
Thanks to Bob's!
Thanks to Bob's!
Recommended
RB
Roger B.
Wilder, VT
Honda CR-V
Verified
Annual Inspections & More
Bob's Service Center provides first quality work at fair prices, but what sets it apart are the people. Bob sets the standard, Roger Labonte runs an efficient service desk and facilitates the open conversations that allow the customer to know what needs attention, options for addressing those needs, and reports on the work completed. The guys in the back come up front as needed. Transparency here -- no smoke screens with layers of "service management." Kudos to Wayne and Spanky and the entire staff. My visit was for an inspection this time. But, as the need arises, Bob's is my place.
Recommended
BT
Bill T.
Quechee, VT
Porsche Cayenne
Verified
Annual inspection
Friendly on-time thorough competent
Recommended
Verified Customer
Windsor, VT
Subaru Outback
Verified
Prompt service and reasonable prices
They completed a towing request from AAA promptly and went over the vehicle to find the possible cause of my car problem. No charge for a thorough review of all systems since the car did start up without incident after failing on I-91.
Recommended
NW
Norman W.
Hartford, VT
Chevrolet Silverado 1500
Verified
vehicle inspection
Easy to schedule an appointment and work done in timely manner. Bob's is very clean and the crew are courteous and friendly.
Recommended
SC
Sheila C.
Hartford, VT
Honda Accord Sdn
Verified
Sheila said she absolutely liked this facility. From the minute she walked in, to the last minute, she got honest service. She stated she thanks the staff very much, and she appreciates it.
Recommended
This review was collected via phone interview by Customer Research Inc.
CP
Cori P.
Lebanon, NH
Jeep Liberty
Verified
Spoke with Dillion. He said the business was very helpful and informative. He knew they would do good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
NB
Nancy B.
Springfield, VT
Honda CR-V
Verified
Oil life 40%AFTER the change???
That’s not right to have the oil life so low after an oil change
Bob P. from Bob's Service Center responded on 09/07/2018
Hi Nancy and thanks for the feedback. More and more cars are now coming with oil change reminder systems. We try to remember to check and reset them with every oil change but occasionally we goof and miss one. Obviously, that was the case with yours. It just takes a second to reset and will gladly even come up and meet you at the VA to reset it for you if stopping by here is inconvenient. I’ve tried numerous times to reach you by phone. When ringing your extension it goes unanswered. I’ve even called and had someone message you internally with my name and cell phone number but still no luck. I would like to resolve this issue and restore your faith in us.
Thanks,
Bob Perkins
Owner
Bob's Service Center
4 Ballardvale Dr.
White River Jct., VT. 05001
(802) 295-2341
(802) 295-4000 fax
bobsrvc@sover.net
http://www.bobsautoservicecenter.com
Verified Customer
Hartford, VT
Honda CR-V
Verified
Going the extra mile for an VT inspection
Time was running out, they got the car in for an inspection. It failed for a couple
of reasons. They took pictures so we could get estimates on the repairs.
of reasons. They took pictures so we could get estimates on the repairs.
Recommended
LC
Laura C.
Quechee, VT
Chevrolet Malibu
Verified
ReScore Review™
Owner responsive to my concern
After being invited to post my experience on SureCritic, and providing a candid rating on a concern, the owner contacted me within the hour and resolved my issue. I am very pleased with the outcome and my confidence in Bob's Service Center is restored. Thank you, Bob.
Recommended
Original Review
Customer Service lacking
Have been doing business with Bob's for many years. An employee neglected to apply the AAA discount to a large bill, and upon follow-up via phone call, it was confirmed I was eligible for the discount. Employee would have Bob call me back, which he did not. Very unfortunate and causes distrust. Not sure we'll be using Bob's for our family's vehicles going forward. We prefer consistency, dependability, and good customer service.
Bob P. from Bob's Service Center responded on 08/27/2018
Hi Laura, I'm very sorry for this. We certainly appreciate your 10+ years of trusting us to service your cars. As happens, I never got the message. I will be in touch with you today to get the discount applied.
Thanks,
Bob
RF
Raymond F.
Hartford, VT
Ford Mustang
Verified
Service
Bob’s Service Station continues to provide superior and friendly service. I bring my vehicles there for all my service needs.
Recommended
SC
Seth C.
Thetford Center, VT
Mazda Mazda5
Verified
Spoke with Valerie. She said she was very happy with what they did.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Eva S.
Hartford, VT
Honda Civic Si
Verified
Eva said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TB
Theodore B.
Quechee, VT
Honda HR-V
Verified
Spoke with Lorraine. She said they have been using this business for 17 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
David B.
Norwich, VT
Honda Ridgeline
Verified
Bob's is the best
Bob's Service Center is outstanding. Honest, reliable, service. The whole staff is great, especially the Service Manager, Roger.
Recommended
AM
Anne M.
Windsor, VT
Honda Pilot
Verified
Anne said that the place is easy and convenient.
Recommended
This review was collected via phone interview by Customer Research Inc.
AM
Anna M.
Stow, MA
Volvo V60
Verified
Anna said she was happy with everything at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Mike G.
Hartford, VT
GMC Acadia
Verified
Mike said that the business is quick and efficient. The vehicle is always done on time.
Recommended
This review was collected via phone interview by Customer Research Inc.