I didn't really expect anything more than an apology but they gave me a free oil change! Always courteous and they are still my top recommendation; by far!
first disappointing visit in over 13 years
Never had less than a 5-star experience but disappointed this time. When making appt for inspection I told the scheduler I needed new tires (I had been told this at the 2018 inspection) and was told 'we'll take care of that when you are here'. At end of inspection I was told I need new tires and that I needed to make another apt for this. I do not get paid when I have to take time off so this was very disappointing to me. I have to come again anyway for an oil change but that would have been a shorter apt and I had taken the inspection day off from work expecting the tires that date. I still think Bob's is terrific, just was sad about this last visit.