I brought my Corvette to this shop for some suspension work. I brought my own parts. Vic ( the owner) was very straightforward about his price when I made the appointment. When I got the car back and drove it home it still wasn't right so i called Vic who suggested that the mechanic and I drive the car. It was agreed there might be some other worn parts on the car. No problem. I scheduled time to come back on the following Monday.
I noticed that while on my drive back to the shop to ride with the mechanic that there was a loud sequel when coming to a stop that wasn't there before. The mechanic heard it and he wasn't sure what it was. I went home after making the appointment to come back and the mechanic said he would look at it. I called back prior to my Monday appointment to confirm the work we were going to do and get a cost for the labor. When the squealing noise came up on the phone with Vic, he said there would be a non refundable $75 diagnostic charge because the car would be on the rack. Why? The car was going to be on the rack anyway for the work I was having done. When I asked he said "that the way we do business" and couldn't come up with a valid answer. So - I'm paying $75 to diagnose a loud sound that was probably caused by work they did the first time around? No way. Doesn't make any sense. I know Vic will come here with his rebuttal, but there's no way around this.
A good shop would have said "Hey I understand, we'll just take a look at it for you when you come back". It costs them nothing. This shop offers poor value and lack of professionalism based on my experience.
Its a shame because its a 10 minute walk to drop my car off here. It would have been nice to have a shop across the street that I could go to for work. Not the case. Very disappointing. And by the way, the woman who answer the phone could take a course on customer service. She is border line rude when simply calling to ask about the status of my car.
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I noticed that while on my drive back to the shop to ride with the mechanic that there was a loud sequel when coming to a stop that wasn't there before. The mechanic heard it and he wasn't sure what it was. I went home after making the appointment to come back and the mechanic said he would look at it. I called back prior to my Monday appointment to confirm the work we were going to do and get a cost for the labor. When the squealing noise came up on the phone with Vic, he said there would be a non refundable $75 diagnostic charge because the car would be on the rack. Why? The car was going to be on the rack anyway for the work I was having done. When I asked he said "that the way we do business" and couldn't come up with a valid answer. So - I'm paying $75 to diagnose a loud sound that was probably caused by work they did the first time around? No way. Doesn't make any sense. I know Vic will come here with his rebuttal, but there's no way around this.
A good shop would have said "Hey I understand, we'll just take a look at it for you when you come back". It costs them nothing. This shop offers poor value and lack of professionalism based on my experience.
Its a shame because its a 10 minute walk to drop my car off here. It would have been nice to have a shop across the street that I could go to for work. Not the case. Very disappointing. And by the way, the woman who answer the phone could take a course on customer service. She is border line rude when simply calling to ask about the status of my car.