ReScore Reviews™ (5)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5rating 3.8rating 3.8
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
90% Would Recommend
100% Business Response
Latest Review 9 days ago
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service!"
Despite the long wait during the service, that was due to an unexpected staff shortage, all in all it was good and I am satisfied.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:06 PM
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Ronald E. at Brian Bemis Hyundai responded on 11/14/2017

Good Evening,

I wanted to take a moment to thank you for your feedback on your service visit!  Also, I wanted to apologize for not having the the correct amount of staff in place, we are working very hard to get this improved!  If there is ever anything I can do during your visits to our store, please let me know. We are striving to receive 5 stars from our customers and will try to do as much as possible to do do.

Verified Customer on 11/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"none"
everything was good
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/08/2017 03:58 PM
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Ronald E. at Brian Bemis Hyundai responded on 11/09/2017

Good Morning,

I wanted to thank you for taking the time to provide us your feeback on your service visit.  We like to use this information to help us change any processes that need to be changed or build upon current processes to make them better.  Again, thank you for your feedback, we do appreciate it!

Verified Customer on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No appointment needed"
It is nice to drop off the car and have it back in just a few hours for general maintenance . I don't wait since I live close and usually not in any big hurry.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/21/2017
Service Type: Maintenance
Review Created: 10/25/2017 11:53 AM
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Ronald E. at Brian Bemis Hyundai responded on 10/25/2017

Thank you for taking the time to rate your recent service visit.  We take your feeback very seriously and appreciate it very much.

Greg G. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Facility & Staff"
Start to Finish the Service visit was Flawless. In and out very quickly and the Staff couldn't have been any more Helpful! I HIGHLY Recommend Brian Bemis Hyundai for all your Service/Sales needs. Even a complimentary car wash without having to ask. These little things put them ABOVE THE REST!!! Great Job Guys!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 05:15 PM
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Ronald E. at Brian Bemis Hyundai responded on 10/25/2017

Thank you for your feedback.  We strive to go above and beyond a customer's expectations!  Thank You....

Verified Customer on 10/06/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great Warranty"
Great warranty, you'll probably need it.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/06/2017 08:51 AM
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Ronald E. at Brian Bemis Hyundai responded on 10/25/2017

We appreciate you taking the time to fill out the survey.

Geraldine K. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Very good service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/04/2017 01:07 PM
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Ronald E. at Brian Bemis Hyundai responded on 10/25/2017

We are glad you were very satisfied with your service visit and thank you for taking the time to fill out this review!

Verified Customer on 10/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not happy about having to come back for the tires."
Not happy about having to come back for the tires.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/04/2017 09:11 AM
PAMELA B. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"n/a"
n/a
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/04/2017 06:01 AM
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Ronald E. at Brian Bemis Hyundai responded on 10/25/2017

Thank you very much for your feedback!  We appreciate you taking the time to tell us about your visit!

Miranda T. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Satisfied "
Very nice staff. Work was completed quickly. I drove from Chicago because I trust them to work on my car.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 10/02/2017 06:16 PM
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Ronald E. at Brian Bemis Hyundai responded on 10/25/2017

Thank you very must for your trust and dedication to drive all that way, we appreciate your business very much!

Merla H. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice Waiting Area "
Comfortable environment.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 11:50 AM
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Richard G. at Brian Bemis Hyundai responded on 09/29/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 09/27/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Loyalty to this dealership... Gone "
Very dissatisfied. Won't go back.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/27/2017 12:13 PM
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Richard G. at Brian Bemis Hyundai responded on 09/27/2017

Hello, I do appreciate your feed back and I do appologize for any inconvenience. Thank you for taking the time and speaking with me about your concerns.

Rich Garland
Service Manager
Brian Bemis hyundai

Verified Customer on 09/23/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Okay, now it's NOT blank"
You got it on the first page
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/23/2017 05:02 PM
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Richard G. at Brian Bemis Hyundai responded on 09/25/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 
 
 
 
 
 

Belinda H. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was asking for a time for them to finish so i can return to work and it was awesome made good time so i wasnt late for work .I do apppericate that"
work done in a timely matter
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/23/2017 08:08 AM
2ae78d4f8fa409a7438eed8e9b2cb899?s=28
Richard G. at Brian Bemis Hyundai responded on 09/23/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Thomas R. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall inspection"
The visit was for a Recall inspection. Everything was fine.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 04:41 AM
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Richard G. at Brian Bemis Hyundai responded on 09/22/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Jose N. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank You!"
Thank You for Nice and Kind Associates! Greatly Appreciated!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/20/2017 12:20 AM
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Richard G. at Brian Bemis Hyundai responded on 09/20/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work"
Good job!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 06:51 PM
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Richard G. at Brian Bemis Hyundai responded on 09/19/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

James B. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable waiting area."
We have been going there ever since we bought our car there, 10 years ago.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:08 PM
2ae78d4f8fa409a7438eed8e9b2cb899?s=28
Richard G. at Brian Bemis Hyundai responded on 09/18/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Dennis P. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service dept.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/09/2017 05:52 AM
2ae78d4f8fa409a7438eed8e9b2cb899?s=28
Richard G. at Brian Bemis Hyundai responded on 09/09/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"U"
H
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:02 PM
2ae78d4f8fa409a7438eed8e9b2cb899?s=28
Richard G. at Brian Bemis Hyundai responded on 09/09/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Virginia M. on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
First visit to maintenance. Scheduling was easy and service was quick
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/07/2017 02:07 PM
2ae78d4f8fa409a7438eed8e9b2cb899?s=28
Richard G. at Brian Bemis Hyundai responded on 09/07/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 
 
 

 
 

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