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First Choice Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,230 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(815) 730-6900

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2123 Plainfield Rd Crest Hill, IL 60403
First Choice Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,230 Reviews)

MH
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Max H.
Joliet, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2025
verified customerVerified Customer
10
Fast Service
My alternator went out on my truck. They were able to take it right in and replace it quickly.

SS
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Steve S.
Lockport, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2025
verified customerVerified Customer
8
Passenger side headlight totally out
First Choice got me right in and I was there a little over an hour. The price seemed to be decent for the
value of the service and I was satisfied.

BK
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Bernadette K.
Crest Hill, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
First Choice Auto Repair are honest and provide excellent service.
I scheduled my appointment online for an inspection of my vehicle for a road trip. I liked the convenience of being able to provide all of the required information prior to my appointment.
When I arrived at the shop, the staff was friendly and they gave me an estimated time of 1-1/2 hours . While they were servicing my vehicle, I used their free shuttle to my home. The vehicle was clean and the driver was friendly and professional. This was a nice added convenience!
Someone from the shop had contacted me with their recommendations and cost and asked if I wanted them to proceed. When the vehicle was ready, they contacted me. They charged $65.00 for the inspection. It was worth the cost for peace of mind that my vehicle was road trip ready. They recommended an oil change, air filter, and wiper blades. The total amount charged was $185.00. I appreciate the honesty, reliability and affordable prices.
First Choice Auto Repair is my first choice!

JW
Jaqian W.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
Category: Service
Jaqian said the technicians provide excellent service, they're knowledgeable and very helpful.
Recommended

RK
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Rachel K.
Lockport, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Quick and honest
Went in for an oil change and thought I needed new brakes, just has them done last year. Did a thorough check over and told me they were in good condition. Always honest and trustworthy Was in and out!
Melissa H. from First Choice Auto Repair responded on 08/05/2025 06:50 AM

We're glad to hear your oil change experience was smooth and speedy! It's always a relief to find out those brakes are still in fighting shape, especially after last year's investment. Honesty is our policy—no more surprises than you bargained for. We appreciate your trust in us and look forward to keeping your wheels rolling smoothly.


SL
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Scott L.
Plainfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
First, but not last visit
The people that work here make the experience of car repair stress-free. My starter was replaced in under 4 hour and cost 48% less than my other estimates.

AD
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Arnold D.
Coal City, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
They are quick and do an awesome job!
Did a quick great job will continue taking my vehicles there.
Melissa H. from First Choice Auto Repair responded on 08/05/2025 06:51 AM

We're glad to hear you had a speedy and satisfying experience with us! It's always a pleasure to get you back on the road in no time. Your vehicles must be feeling pretty pampered with such regular visits. Looking forward to seeing you again for the next round of automotive TLC!


Verified Customer
Crest Hill, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Very quick and great service
They are a very friendly and good price shop and do awesome work and very quick at servicing your vehicle I take all my vehicle to this shop Highly Recommend!

CC
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Candice C.
Joliet, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
I am impressed!
To not be nickel and dimed and hustled! They were honest and affordable. Service didn't take all day and the people were friendly. I'll definitely be returning. Thank you so much!
Melissa H. from First Choice Auto Repair responded on 08/05/2025 06:52 AM

We’re delighted to hear you felt right at home with us! We believe in good, honest service without the hassle of hidden fees – no one likes finding surprise charges, right? It’s great to know our team was able to provide quick, friendly service. We'll be here when you're ready for your next visit! Keep rolling smoothly!


SH
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Steve H.
Lockport, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Very helpful!
It’s hard to find a good trustworthy friendly shop! These guys are legit. Highly recommend !
Melissa H. from First Choice Auto Repair responded on 08/05/2025 06:53 AM

We appreciate you taking the time to share your experience! Finding a trustworthy auto repair shop can feel like searching for buried treasure, and we're glad to be part of your quest. Your recommendation means a lot to us, and we look forward to keeping your vehicle running smoothly.


SB
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Sally B.
Joliet, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Amazing
I have brought all my vehicles here to be worked on. They don't try to pressure you into fixing stuff that doesn't need to be fixed. Great prices and exceptional work.
Melissa H. from First Choice Auto Repair responded on 08/05/2025 06:53 AM

It sounds like we've managed to hit the sweet spot between honest service and fair pricing! We're delighted to hear that you trust us with all your vehicles. Our philosophy is simple: fix what needs fixing and keep the pressure to a minimum—much like a gentle breeze on a sunny day. We're glad to provide the exceptional work you deserve!


NT
Nearis T.
Illinois
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Nearis said it was good. They had great customer service, were very friendly and told him the truth about what was going on with his vehicle. They gave him an idea of what needed to be fixed, giving him some time to save for it, fixed some of the problems he did have, it wasn't long and he was only there a couple of hours.
Recommended

MM
Michelle M.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
Category: Service
Michelle said she had fair pricing at this family-operated business. The technicians do what they say.
Recommended

DC
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Dennis C.
Plainfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
AWESOME!!
First Choice Auto is an amazing place. They are fair, honest, and stand behind their work. Not to mention, they are super nice people that watch out for you like family. Highly recommend!

JW
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Joe W.
Plainfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Happy Wife , Happy Life
My wife's truck AC went out, and she was not happy. Took the truck to First Choice, and they got my wife's truck in and out. She was delighted that she didn't have to go without her vehicle for a long time.

Displaying Review 1 - 15 of 1230 in total
Service Coupons and Posts
Thanks for the great review, Latasha! We're so glad you chose us for your auto repair needs. ?? #FirstChoiceAutoRepair #CrestHill
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