Broad & James Auto Care and Towing


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

340 Reviews

99% Would Recommend
Latest Review about 2 years ago

ZAC H. on 12/15/2015
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"Sevice"
Work is always done well the first time.
Vehicle: Toyota Camry
Service Date: 12/14/2015
Review Created: 12/15/2015 05:02 AM
John K. on 11/27/2015
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John said it was excellent work and quick. They got the job done.
Vehicle: Toyota Sienna
Category: Service
Service Date: 11/23/2015
Review Created: 11/27/2015
This review was collected via phone interview by Customer Research Inc.
David L. on 11/26/2015
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David said the business did the work quickly. They were responsive and so far the work was done well.
Vehicle: Ford Probe
Category: Service
Service Date: 11/16/2015
Review Created: 11/26/2015
This review was collected via phone interview by Customer Research Inc.
RAYMOND G. on 11/25/2015
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"Great Service"
I had went to this place previously to have my car serviced and the price was reasonable. I obviously went back because I have an older car and didn't want to pay a whole bunch of money I didn't have. They also had my car done in descent amount of time, I bought it in before work and it was done before I had to go in for my shift.
Vehicle: Honda Accord
Service Date: 11/24/2015
Review Created: 11/25/2015 07:21 AM
Jerry B. on 11/16/2015
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Jerry said this business always gives good service when he goes there.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 11/13/2015
Review Created: 11/16/2015
This review was collected via phone interview by Customer Research Inc.
Donna F. on 11/09/2015
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Donna said she is very happy with the work the business did and Jim is a great person.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 11/05/2015
Review Created: 11/09/2015
This review was collected via phone interview by Customer Research Inc.
Rita J. on 11/09/2015
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Rita said she has used this business in the past and will be using them again in the future.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 11/05/2015
Review Created: 11/09/2015
This review was collected via phone interview by Customer Research Inc.
Charles F. on 10/28/2015
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Spoke with Joyce. She said she appreciates their friendliness and they are trustworthy and do a good job. They explain things very well.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 10/27/2015
Review Created: 10/28/2015
This review was collected via phone interview by Customer Research Inc.
John B. on 10/27/2015
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John said he has been a customer there for 10 years.
Vehicle: Honda Accord
Category: Service
Service Date: 10/07/2015
Review Created: 10/27/2015
This review was collected via phone interview by Customer Research Inc.
Tim B. on 10/22/2015
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Tim said the business provided good customer service and they were quick.
Vehicle: Dodge Stratus
Category: Service
Service Date: 09/30/2015
Review Created: 10/22/2015
This review was collected via phone interview by Customer Research Inc.
Sherron K. on 10/22/2015
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Sherron said the pricing to get her vehicle fixed was highly overrated. She called this business back and they let her know they had cleared out her original estimate and gave her a lower price, which was a $250 difference from the original price.
Vehicle: Mercury Mystique
Category: Service
Service Date: 10/16/2015
Review Created: 10/22/2015
This review was collected via phone interview by Customer Research Inc.
Jim S. at Broad & James Auto Care and Towing responded on 10/26/2015

Sherron's was towed in and dropped outside. It had at least a broken ball joint and axle,bad hub bearing, right front wheel and front tires were smooth\ bald. Original estimate was worst case while 2nd estimate was best case. Either way exceeded value of vehicle.Sherron made the decision not to repair.

Ernest H. on 10/22/2015
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Spoke with Doris. She said she has known the business for two years and she was always satisfied with the service. The staff is very informative.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/13/2015
Review Created: 10/22/2015
This review was collected via phone interview by Customer Research Inc.
HUBERT W. on 10/20/2015
Recommended badge inactive Recommended
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"My service "
My service was very good thank you very much
Vehicle: Cadillac Escalade ESV
Service Date: 10/20/2015
Review Created: 10/20/2015 08:33 PM
Robert D. on 10/01/2015
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Robert said he has been dealing with this business for years and he trusts them.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/30/2015
Review Created: 10/01/2015
This review was collected via phone interview by Customer Research Inc.
Anekia T. on 09/30/2015
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Anekia said they were very nice and the job was satisfactory.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 09/04/2015
Review Created: 09/30/2015
This review was collected via phone interview by Customer Research Inc.
Joan T. on 09/22/2015
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Joan said this business treats her well.
Vehicle: Chrysler Town
Category: Service
Service Date: 09/18/2015
Review Created: 09/22/2015
This review was collected via phone interview by Customer Research Inc.
James F. on 09/22/2015
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James said this business did great work.
Vehicle: Nissan Quest
Category: Service
Service Date: 09/21/2015
Review Created: 09/22/2015
This review was collected via phone interview by Customer Research Inc.
Rhoncea S. on 09/22/2015
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Rhoncea said the business was really good, quick, and efficient at getting her back on the road. She would not have been able to go to work had it not been for them.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 09/21/2015
Review Created: 09/22/2015
This review was collected via phone interview by Customer Research Inc.
Earl P. on 09/17/2015
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Spoke with Chris. She said the business provides good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/16/2015
Review Created: 09/17/2015
This review was collected via phone interview by Customer Research Inc.
Michael O. on 09/14/2015
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Michael said the business provided good service but he had to wait about ten minutes to be waited on. He said he felt as if he was a nuisance.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 09/11/2015
Review Created: 09/14/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 340 in total