Don's Care Care has serviced my vehicles over the years. Don is very professional and does excellent work at a reasonable price. A good mechanic is rare. Don is the best!
Why is customer service important?
so, I guess I can't really tell you how good or bad Don's service is because he wouldn't even entertain the notion working on my car. I have a car which has an extended warranty. I told him I just needed to have it looked at to get pre-authorization and do the repairs. I told him I needed on a Saturday. He told me he didn't do that kind of work on a Saturday. And that was all he said. End of discussion. Did not ask me if I had an alternative day I could come in, didn't ask me the name of the warranty company, nothing just I don't do that work on Saturday and silence. I guess my money wasn't good enough maybe it was the way I looked maybe he was having a bad day but first impressions are everything.
Canal Winchester, OH
Don's Car Care is the best!!
Have taken my 05 Dakota to Don for many years and I am totally satisfied with the service I receive. Best service at a reasonable price and can usually get same day service. I am hooked on Don's Car Care.
It would be nice to get everything fixed the first time. Multiple visits due to the problem moving to the next connected part. Also would be nice if the repair and parts lasted more than a few months. I am taking my business elsewhere.
Don G. from Don's Car Care responded on 09/08/2011
Sorry that the customer is not satisfied. Made a repair a month ago and then another part went bad in related area a month later and cusomer was not happy. We also offer a 12 month 12,000 mile warranty. The customer has an issue with two repairs, one part we replaced two years ago and 30000 miles ago and another part that was replaced 11 months and 15000 miles ago is mad that it is not covered, but made review on this site before talking to us and giving us a chance to help. Sorry the customer is unsatisfied.
Don's Car Care has excellent customer service. They take the time to let you know exactly what is going on with your car and will also give you a heads up if something will need repaired soon. They are extremely honest and helpful. I would recommend to everyone to goto Don's Car Care!
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