ReScore Reviews™ (32)

ReScore
Overall Rating 4.7499987/5Overall Rating 4.7499987/5Overall Rating 4.7499987/5Overall Rating 4.7499987/5rating 4.7499987
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
97% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE BEST"
The only service provider that my Genesis has ever seen. The reason? There is none better. Well done.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:11 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/17/2017

Thank you for the great review! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
PHYLLIS H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
I have nothing to say
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 03:12 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/17/2017

Thank you for the great review Phyllis! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
James P. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service!"
Sterling does an awesome job. Service was completed quickly and car returned cleaned. Great service!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:31 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/16/2017

Thank you for the great review James! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Robert K. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Some things could change."
This visit was for a recall fix. That went fine. Zip. Zip. Quick. However, in the past when coming in for an oil change, the service tech has recommended other services. It would be good if the service tech could show the customer what the problem, or issue, is. For example, in the old speedy oil change building your car was right next to the waiting room. If the cabin filter looked dirty, the tech would bring it in, show it to you and ask if you wanted it replaced. Now, you don't see the recommended repair or replacement and cannot make an informed choice. At Broadway, the remedy to this problem is complicated by the fact the intake techs are in separate building from the people doing the work. A video connection between the two buildings would help the customer make an informed choice, and, perhaps, talk to the person doing the work. Parenthetically, I don't know how you arrive at your charges, but I think $60 is a tad too much when someone like PDQ will put one in for $30.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 06:35 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/16/2017

Thank you for your review and feedback. You are certainly entitled to receive any parts that are approved to be replaced on your vehicle to solidify your decisions. Due to security issues a video system is not an option for our dealership. I apologize for that inconvenience. We do competitive market surveys three times a year to make sure that we are competitive, additionally we use genuine parts from the manufacturer. This may attribute to the disparity in the cost. I truly believe that the level of service that we provide is of superior suitability for our guests. Thank you again for providing feedback. We truly appreciate it

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
DALE G. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very neat, clean, and professional"
Friendly and professional
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 10/14/2017 12:37 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/16/2017

Thank you for the great review and kind sentiment Dale! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
SARA H. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly service. "
Love the service always friendly and accommodating.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 10:00 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/16/2017

Thank you for the great review Sara! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
John Z. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
I will always recommend Broadway to anyone
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/14/2017 06:14 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/16/2017

Thank you for the great review John! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Timothy B. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient for you "
Great and friendly people
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 03:03 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/14/2017

Thank you for the great review Timothy! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Terry W. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New tires"
fast and friendly service with good prices
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 05:02 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/13/2017

Thank you for the great review Terry! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
MARIA M. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
I love the service department! Sterling is very helpful and explains everything fully to me.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 01:30 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/13/2017

Thank you for the great review and kind sentiment Maria! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
LOUIS R. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Timely, friendly and efficient
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 11:24 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/13/2017

Louis we appreciate you taking the time to fill out the review!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Fay M. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The way they treat you is awesome "
My service person was fantastic to work with! I will absolutely be back!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/12/2017 07:59 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/13/2017

Thank you for the great review Fay! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Katherine R. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and knowledgeable"
I am always treated wonderful . If they say an hour . It’s done in an hour or shortly thereafter
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:11 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/13/2017

Thank you for the great review Katherine! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Thomas B. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a good experience"
As always Broadway provides a great and courteous service to their customers
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 02:23 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/11/2017

Thank you for the great review Thomas! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Lynn S. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment "
Excellent job and quite quick
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:19 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/11/2017

Thank you for the excellent review Lynn! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Ronald C. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First oil change "
Great job but it took longer than I was advised.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:44 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/11/2017

Thank you for the great review Ronald! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean prompt friendly knowledgable"
Awesome
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 03:44 AM
Brian F., Service Manager at Broadway Hyundai responded on 10/10/2017

Thank you for the great review! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Larry Z. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Normal Maintenance - Oil Change"
Very friendly, explain what needs to be done, the price and update you as needed. Timely Manner of work
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 05:13 PM
Norm K. at Broadway Hyundai responded on 10/10/2017

Larry - Thank you for taking the time to complete the survey.  We appreciate the excellent review!

Norm Kersine
Assistant Service Manager
Broadway Automotive - Military
Main: (920)499-3131
Direct: (920)497-6493
norm.kersine@broadwayautomotive.com
Bonnie B. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"‘*"
*
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/09/2017 04:16 PM
Norm K. at Broadway Hyundai responded on 10/10/2017

Bonnie - Thank you for taking the time to complete the survey.  We appreciate the excellent review!

Norm Kersine
Assistant Service Manager
Broadway Automotive - Military
Main: (920)499-3131
Direct: (920)497-6493
norm.kersine@broadwayautomotive.com
Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Staff is so friendly
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/09/2017 03:20 PM
Brian F., Service Manager at Broadway Hyundai responded on 10/10/2017

Thank you for the great review! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
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