Reviews



Hello Joyce
Very sorry to hear of your experience. I am investigating the events to get you some answers and was hoping to talk to you. I am very sorry to hear that you had to wait to get your vehicle back. I would like to try to resolve this issure to make sure it does not happen again to you or any other customer we help. I am sure you have some valuablle information to share. I promise you not to waste your time. Is there a best time for me to follow up with you?
Sincerely
Scott Welch
Bronco Motors Hyundai West
208-631-6920
Hello Joyce
Thanks for taking my call today. It was a pleasure to get to talk to you. I appreciate the time you took to share your experience with me. I want to make sure you know that you can contact me for anything. I look forward to helping you get the spot you paid to get painted taken care of when you visit us on the 23rd. If you change your mind about alternative transportation please let me know. Considering the special circumstances we will make sure to wash your vehicle for you.
Sincerely
Scott Welch
Bronco Motors Hyundai West
208-631-6920

Hello Valued Customer
Thank you for sharing your experience on your last service visit. We will make sure to share this with Ryan.
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Stephen
Thank you for the positive review! We will share this with everyone.
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Dennis
Very sorry we did provide you with a 5 star experience. Is there a time I can follow up with you to find out where our shortcoming were?
Sincerely
Scott Welch
Bronco Motors Hyundai West
208-631-6920
Hello Sir
Thanks for taking my call today. I appreciate you. A rescore is on the way!
Sincerely
Scott Welch
Fixed Operations
Bronco Motors Hyundai West
208-631-6920

Dear Valued Customer
Thank you for sharing your experience with us!
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Viki
Thank you for sharing your experience. I am glad to hear you had an exceptional experience!
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Michael
We are happy to hear your experience with Ryan was a 5 star visit!
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Elane
You are correct. Ryan does have that effect. We appreciate you sharing this!
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Dora
Thank you for your feedback. I am so very grateful for this information and I will get with the Facilities Manager immediately to address this issue. I agree with you that cigarette smoke is most definitely not on the tops of my list. It is feedback like yours that is what helps us to stay on top of our game and it is our responsibility to act on your feedback. I can assure you we will address this so that you and other customers do not experience this again. We are graded on how we resolve these issues. I am going to send you two e mails as a result of this communication. One will ask you to rescore us as a result of the feedback. If you could consider rescoring us as a result of the communication I willl be sending. I would sincerely appreciate it.
Scott Welch
Fixed Operations Director
208-631-6920

Thank you Stephanie
We will work on the vacuuming and appreciate you shgaring this with us!
Sincerely
Scott Welch
Bronco Motors Hyundai West

Hello Nathan
Very sorry to here of your experience. I would like to follow up with you to try and resolve your concerns. Is there a best time to follow up with you?
Sincerely
Scott Welch
Bronco Motors Hyundai West
208-631-6920
Hello Nathan
Thank you for taking my call today. We are very sorry and have no excuse for what took place. I will continue to train our staff member that was unaware of your maintenance and make sure your file has a notation that any oil change service taking over an hour will require us to provide you alternative transportation at no charge to you. Next time you are in we will perform services we discussed and you WILL receive alternative transportaion while Ryan and I take care of your vehice. Top to bottom clean and alignment. Thank you for the opportunity to correct our mistakes.
Sincerely
Scott Welch
Bronco Motors Hyundai West
208-631-6920