Bronco Motors Hyundai West

Hello Rigo

Thank you for allowing Lori to follow up with you and provide you with all the answers to your concerns. We appreciate your feedback and will put it to a training opportuniity to with the individual that helped you. We are committed to your satisfaction.

Sincerely

Scott Welch
Fixed Operations Director
208-631-6920

Thank You Rigo!!!

Hello Mark

Thank you for sharing your experience. We take pride in recommending only what is needed to repair our customer vehicles. We really appreciate you acknowledging this as it related to your visit.

Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Gregory

That is outstanding feedback. We appreciate your feedback!!!

Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Tony

thank you for describing your last visit. It means the world to us when we get specific feedack like this.


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Bonnie

Thank you for your feedback. i am happy to here you received good service from Jared.


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Dear Customer

Thank you for sharing your 5 star experience


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Effa

Thank you for the kind words. We greatly appreciate your feedback.


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Dear Customer

Thank you for your feedback


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Sonya

Thank you for sharing your experience. Glad you were happy with the cleanliness of your car.


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Valued Customer

We really appreciate your feedback!

Thank You


Sincerely

Scott Welch
Bronco Motors Hyundai West

Dear Valued Customer

Thank you for your feedback. I sincerely apologize that i had to find out this way that you were not provided a copy of the Hyundai recommended Maintenance Interval and that the recommended servoce was not explained well as you should have had two choices. Hyundai recommends fuel system treatments every 7500 miles so by 30,000 miles you should have had 4 treatments. Because previous staff did not do a vey good job of advising you on this and if we saw that you did not have that done previously is why the more expensive service was recommended. If you are doing the fuel system treatment every 7500 miles the cost to you is only $17.95 per service. I am going to try and send you the maintenance interval via this site and can assure you that Valentino has already been counseled. For the inconvenience I would be happy to perform the more expensive service at no charge to you. PLease call me at 208-631-6920 at your earliest convenience so I can set this up for you and also be there to meet you. As far as the battery goes I will need to check but it is my policy that your battery is covered with us whether it is under warranty or not! When I talk to you in person we will make a note in your file so this does not happen again.
Please accept our apologies for our lack of commmunication as this is not our practice to get in to your wallet. Your feedback is much appreciated as this helps us to correct issues

Sincerely

Scott Welch
Bronco Motors Hyundai West
208-631-6920

Below is up to the first 60,000 miles of recemmended intervals confirming the fuel system services. I can e mail the full menu to you if you like.


3,750 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
7,500 Mile
Factory Severe Conditions
Inspect Air Cleaner Filter
Inspect Driveshafts and Boots
Inspect HSG Belt
Inspect Vacuum Hose
Replace Engine Oil and Filter
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
11,250 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
15,000 Mile
Factory Severe Conditions
Inspect Air Cleaner Filter
Inspect Air Conditioning Refrigerant
Inspect Brake Hoses and Lines
Inspect Driveshafts and Boots
Inspect Exhaust Pipe and Muffler
Inspect Front Disc Brake /Pads, Calipers and Rotors
Inspect HSG Belt
Inspect Rear Brake Disc/Pads
Inspect Steering Gear Box, Linkage & Boots/Lower Arm Ball Joint, Upper Arm Ball Joint
Inspect Suspension Mounting Bolts
Inspect Vacuum Hose
Replace Climate Control Air Filter / Air Conditioning Filter (for evaporator and blower unit)
Replace Engine Oil and Filter
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
18,750 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
22,500 Mile
Factory Severe Conditions
Inspect Air Cleaner Filter
Inspect Driveshafts and Boots
Inspect HSG Belt
Inspect Vacuum Hose
Replace Engine Clutch Actuator Fluid
Replace Engine Oil and Filter
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
26,250 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
30,000 Mile
Factory Severe Conditions
Inspect Air Conditioning Refrigerant
Inspect Brake Fluid
Inspect Brake Hoses and Lines
Inspect Crankcase Ventilation Hose
Inspect Driveshafts and Boots
Inspect Exhaust Pipe and Muffler
Inspect Front Disc Brake /Pads, Calipers and Rotors
Inspect Fuel Filter
Inspect Fuel Lines, Fuel Hoses, and Connections
Inspect Fuel Tank Air Filter
Inspect Parking Brake
Inspect Rear Brake Disc/Pads
Inspect Steering Gear Box, Linkage & Boots/Lower Arm Ball Joint, Upper Arm Ball Joint
Inspect Suspension Mounting Bolts
Inspect Vacuum Hose
Inspect Vapor Hose, Fuel Filler Cap and Fuel Tank
Replace Air Cleaner Filter
Replace Climate Control Air Filter / Air Conditioning Filter (for evaporator and blower unit)
Replace Engine Oil and Filter
Replace HSG Belt
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
33,750 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
37,500 Mile
Factory Severe Conditions
Inspect Air Cleaner Filter
Inspect Driveshafts and Boots
Inspect Dual Clutch transmission fluid
Inspect HSG Belt
Inspect Vacuum Hose
Replace Engine Oil and Filter
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
41,250 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
45,000 Mile
Factory Severe Conditions
Inspect Air Cleaner Filter
Inspect Air Conditioning Refrigerant
Inspect Brake Hoses and Lines
Inspect Driveshafts and Boots
Inspect Exhaust Pipe and Muffler
Inspect Front Disc Brake /Pads, Calipers and Rotors
Inspect HSG Belt
Inspect Rear Brake Disc/Pads
Inspect Steering Gear Box, Linkage & Boots/Lower Arm Ball Joint, Upper Arm Ball Joint
Inspect Suspension Mounting Bolts
Inspect Vacuum Hose
Replace Climate Control Air Filter / Air Conditioning Filter (for evaporator and blower unit)
Replace Engine Clutch Actuator Fluid
Replace Engine Oil and Filter
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
48,750 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
52,500 Mile
Factory Severe Conditions
Inspect Air Cleaner Filter
Inspect Driveshafts and Boots
Inspect HSG Belt
Inspect Vacuum Hose
Replace Engine Oil and Filter
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)
56,250 Mile
Factory Severe Conditions
Inspect HSG Belt
Replace Engine Oil and Filter
60,000 Mile
Factory Severe Conditions
Inspect Air Conditioning Refrigerant
Inspect Brake Fluid
Inspect Brake Hoses and Lines
Inspect Crankcase Ventilation Hose
Inspect Driveshafts and Boots
Inspect Exhaust Pipe and Muffler
Inspect Front Disc Brake /Pads, Calipers and Rotors
Inspect Fuel Filter
Inspect Fuel Lines, Fuel Hoses, and Connections
Inspect Fuel Tank Air Filter
Inspect Parking Brake
Inspect Rear Brake Disc/Pads
Inspect Steering Gear Box, Linkage & Boots/Lower Arm Ball Joint, Upper Arm Ball Joint
Inspect Suspension Mounting Bolts
Inspect Vacuum Hose
Inspect Vapor Hose, Fuel Filler Cap and Fuel Tank
Replace Air Cleaner Filter
Replace Climate Control Air Filter / Air Conditioning Filter (for evaporator and blower unit)
Replace Engine Oil and Filter
Replace HSG Belt
Tire Rotation
Add Fuel Additive (recommended only if TOP TIER Detergent Gasoline is not available. See owner's manual for details.)

Hello Valued Customer

Just wanted to follow up and let you know that Hyundai covers your key remote battery for the first 12 months of ownership or 12,000 miles which ever comes first. I would like to remind you though that I will be happy to cover the expense of your battery for the remote at any time. Could you please call me back at 208-631-6920 and I will be happy to put these notes into the computer so when ever your name is searched the message about remotre batteries at no charge will come up.

Sincerely

Scott Welch
Bronco Motors Hyundai West
208-631-6920

Hello Valued Customer

I have tried to contact you several times now and have had no luck. Since I am not sure that you want me to try and resolve and I do not want to over contact I will stop attempting to contact you. If you should choose to call me I can be reached at 208-631-6920. Thank you for your feedback.

Scott Welch

Hello Dear Customer

We really appreciate the sharing of your experience. Hope we can continue to provide you with excellent service!


Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Liza

Thank you for acknowledging the service you received.

Sincerely

Scott Welch
Bronco Motors Hyundai West

Hello Valued Customer

Thank you for responding to the survey. We are very happy to hear you were pleased with the visit.

Sincerely

Scott Welch
Bronco Motors Hyundai West