November 6, 2021
Attention: Darryl Broomfield and Chris Barnes
On September 18th, 2021, I went to Midas on Brookhaven Circle in Memphis, TN to have a brake system inspection don, all four of my brakes and rotors replaced, as well as have a brake flush that was recommended to me by Mr. Darryl Broomfield (Store Manager) on my 2002 Toyota Sequoia. The service was done that day and I paid a total of $966.09.
A few weeks later my wife and I noticed a horrible squeaking noise coming from the wheels of our vehicle but could tell which one. I will note that our Sequoia is not our daily driver as we have two other cars that we drive. Since the Sequoia is a 2002 model, I believed it to be a ball bearing or cv joint issue, so I took it to a local Toyota dealership for an oil change and for them to diagnose the wheel noise issue. The technician at Toyota called me and the first thing he said to me was, “Has someone worked on your brakes recently?” I told him yes, and he responded that whoever did my brakes did not put my emergency brakes back on properly and they were loose. He also said that I should be glad that I brought it in when I did because my brake system was on the verge of failure along with the potential damage to my master cylinder. I had to pay a total of $504.02 to have the emergency brake shoes replaced, as well as hardware, and labor. On top of that, my brake fluid had to be filled, even though I had a brake flush done at Midas previously.
On October 26th, 2021, I called Midas at Brookhaven Circle to speak with a manager, to tell them of the issue that I had. A young lady spoke with me and said that she was a manager. She was very dismissive of my claim, and constantly overtalked me on the phone. She kept repeating that my warranty was voided because I took my vehicle to Toyota. I tried to explain to her that this issue had nothing to do with a warranty, but negligence. I even visited the store to speak with a manager on Tuesday, November 2, 2021, to speak with a manager in person and the same young lady I spoke to on the phone was there, still overtalking me and being dismissive. I told her again that the issue was caused by the company’s negligence and had nothing to do with a voided warranty. I asked to speak to Mr. Darryl Broomfield, and she informed that he was not there but that she would take my number down and he would call me. Today is November 6, 2021, and I still have not heard from Mr. Broomfield.
I am beyond frustrated with the service and lack of concern for their negligence at this Midas location. I am requesting that I be fully compensated for the negligent work that was done by the Midas technician which caused me to spend an extra $504.02. It is my sincere hope that we can resolve this issue at the local level before it has to be escalated within the corporate and legal system.
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Attention
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Attention: Darryl Broomfield and Chris Barnes
On September 18th, 2021, I went to Midas on Brookhaven Circle in Memphis, TN to have a brake system inspection don, all four of my brakes and rotors replaced, as well as have a brake flush that was recommended to me by Mr. Darryl Broomfield (Store Manager) on my 2002 Toyota Sequoia. The service was done that day and I paid a total of $966.09.
A few weeks later my wife and I noticed a horrible squeaking noise coming from the wheels of our vehicle but could tell which one. I will note that our Sequoia is not our daily driver as we have two other cars that we drive. Since the Sequoia is a 2002 model, I believed it to be a ball bearing or cv joint issue, so I took it to a local Toyota dealership for an oil change and for them to diagnose the wheel noise issue. The technician at Toyota called me and the first thing he said to me was, “Has someone worked on your brakes recently?” I told him yes, and he responded that whoever did my brakes did not put my emergency brakes back on properly and they were loose. He also said that I should be glad that I brought it in when I did because my brake system was on the verge of failure along with the potential damage to my master cylinder. I had to pay a total of $504.02 to have the emergency brake shoes replaced, as well as hardware, and labor. On top of that, my brake fluid had to be filled, even though I had a brake flush done at Midas previously.
On October 26th, 2021, I called Midas at Brookhaven Circle to speak with a manager, to tell them of the issue that I had. A young lady spoke with me and said that she was a manager. She was very dismissive of my claim, and constantly overtalked me on the phone. She kept repeating that my warranty was voided because I took my vehicle to Toyota. I tried to explain to her that this issue had nothing to do with a warranty, but negligence. I even visited the store to speak with a manager on Tuesday, November 2, 2021, to speak with a manager in person and the same young lady I spoke to on the phone was there, still overtalking me and being dismissive. I told her again that the issue was caused by the company’s negligence and had nothing to do with a voided warranty. I asked to speak to Mr. Darryl Broomfield, and she informed that he was not there but that she would take my number down and he would call me. Today is November 6, 2021, and I still have not heard from Mr. Broomfield.
I am beyond frustrated with the service and lack of concern for their negligence at this Midas location. I am requesting that I be fully compensated for the negligent work that was done by the Midas technician which caused me to spend an extra $504.02. It is my sincere hope that we can resolve this issue at the local level before it has to be escalated within the corporate and legal system.