Brown Hyundai of Laredo


Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5rating 4.31

256 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
87% Would Recommend
100% Business Response
Latest Review 2 days ago
Maria N. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Highly recommend to anyone
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 01:18 PM
Douglas M. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
My service advisor was knowledgeable
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/14/2017 03:50 PM
Norma C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and friendly "
Excelente
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 08:46 PM
Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service need to improve the time"
Great service! Just need to improve the time that takes to do the oil change service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:51 AM
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People working there."
Yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 01:03 PM
Sandra C. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly faces and great customer service"
Mr Danny Cruz and Jennifer were very helpful and service oriented. They even gave me a loaner car since repairs would take a week.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 09:44 AM
Jesus S. on 10/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
High quality on service and delivered on time
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/07/2017 03:00 AM
Marilyn C. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Part Replace"
The replacement was very fast.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/06/2017 07:11 PM
Peter E. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Aweasome
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/04/2017 10:41 AM
Verified Customer on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
I always call ahead of time
So far gad nothing but excellent service
Personnel and work included
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 07:31 PM
Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff is friendly and respectful"
Very professional staff. I highly recommend the service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/02/2017 11:16 PM
Porfirio V. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good customer service"
Excellent
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 09/30/2017 11:31 PM
Francisco V. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly salesperson "
Everyone was nice to use they helped us purchase a vehicle where no other dealership would help us Mr Puente was our salesperson and he is really nice and he made it possible for us to drive off with a new vehicle that day.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 09/29/2017 10:48 PM
Olga F. on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Good custimer service
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 01:51 PM
Russell C. on 09/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Could have been 5 star"
The only drawback to the service was the wait time. My wife was given an estimated 45 minutes of wait time which turned into 3 hours. Other than that everything was excellent service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 09/28/2017 06:10 PM
Daniel C. at Brown Hyundai of Laredo responded on 10/01/2017

Thank you for your feedback sir. I am so sorry that we did not meet your expectations. It should have been no more than 45 minutes to complete the service. I will get together with my service team. Please accept our apologies and call or come by the dealership and ill be more than happy to make things right.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com

Jose N. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind of far away for me so would rather wait"
Probably
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/28/2017 04:23 PM
Verified Customer on 09/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service was better"
service was better earlier
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 09/28/2017 12:02 PM
Daniel C. at Brown Hyundai of Laredo responded on 09/28/2017

Thank you for your feedback. We appreciate your business and continued support. If there were problems please let me know.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com

Gloria S. on 09/27/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The service department is terrible!!!!"
Poor!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/27/2017 11:16 PM
Daniel C. at Brown Hyundai of Laredo responded on 09/28/2017

Thank You for your feedback Mam. We apologize for not meeting your expectations. We truly value you as our customer and would like to make things right for you. Please call or come by the dealership and i will be more than happy to speak with you further. 
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com

Verified Customer on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"goood"
goood
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 09/27/2017 06:59 AM
Erica G. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Great service, they took care of us and my car
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 12:38 PM
Displaying Review 1 - 20 of 256 in total