Overview

Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5rating 4.32

369 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
86% Would Recommend
85% Business Response
Latest Review 4 days ago

Reviews


YM
Yadira M.
Laredo, TX
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2018 Category: Service
Not a great place
I didnt not like the service I got . They left my truck really dirty i expected more from that or at least for my truck not to get dirty.
Daniel C. from Brown Hyundai of Laredo responded on 07/13/2018

Thank You for your feedback. I am very sorry to hear about the experience that you had here. Please accept my apologies. Please call me or come see me and i will be more than happy to make things right for you.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com


Verified Customer
Laredo, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service
I had an issue with my door from my Hyundai Santa Fe and it was quickly taken care of. I went in on a Saturday and it wasn't able to be taken care of that day due to the shop being closed. However, the General Manager Jaime Gutierrez took control and assured me it would be taken care of. Danny Cruz called Monday to follow up and schedule a date. I took my car in today and it was ready within three hours. Great service.

JL
Joshua L.
Laredo, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great!
Excellent service and attention to customer! Great quality of vehicles at appropriate affordable pricing. Staff is very attentive and hears you out.

CR
Claudia R.
Laredo, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Oil change and tire rotation
Quick service. Was completed 45 minutes after dropping off.

JN
Jose N.
Laredo, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
It's a little far from my house but since I schedule appointment in morning traffic not bad
Very good

BR
Ben R.
Colorado Springs, CO
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Amazing people!
I told them about a jam I was in, and they got me in quickly and efficiently took care of my problem. Thank you so much to the service department!

LC
Lydia C.
Laredo, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Great customer service!
Excellent

CC
Claudia C.
Laredo, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Awesome Customer Service
Brown Hyundai always treats us right and we are very with the service dept. And they wash our car,Thats awesome.

Verified Customer
Laredo, TX
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Friendly
Everyone is friendly and helpful. My car was ready in a timely manner.

RS
Roberto S.
Laredo, TX
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Efficient
Great attention from service Dept

Verified Customer
Laredo, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Very satisfied
Timely, courteous service.

RR
Roxanne R.
Laredo, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great customer service
Great customer service! Waiting room could be a little more comfortable. But overall great experience

Verified Customer
Laredo, TX
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Laredo Customer
Customer service was very kind and service time was fast.

EF
E F.
Laredo, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018
Worst experience ever
Money Hungry
Daniel C. from Brown Hyundai of Laredo responded on 06/12/2018

Thank you for your feedback. I am sorry for the experience you had.Please call or come by the dealership. And i will be more than happy to talk further about your concern.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com


EA
Ernesto A.
Laredo, TX
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
services
Very good, but tv. doesn’t work

EC
Estella C.
Laredo, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Very friendly
Very Professional

Verified Customer
Laredo, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Review of Service
Have been a loyal customer for years and have bought at least 4 cars. Still need to address service dept. as trying to connect and make appts. is not timely. One of the young individuals is attentive if you are in front of her but if you come in and she is attending to others never looks up to at least acknowledge you.

AM
A M.
Laredo, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2018
Oil change sux
Walmart does a better and faster service than this dealership

YJ
Yolanda J.
Laredo, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Service of change oil and filter
Super courteous and prompt.

SB
Sarah B.
Laredo, TX
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Seevice
It was great from the ride to work to the pick uo