Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

805 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


RR
Richard R.
San Antonio, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Richard said the work the staff at this business was good. He was pleased with their service.
This review was collected via phone interview by Customer Research Inc.

LF
Lloyd F.
San Antonio, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Carl and Randy are professional and honest.
I highly recommend using this business. I took my Altima in because it died on us at a stop sign. They ran a diagnostic and determined the problems right away. They were really kind and drove me home since the Altima is our only transportation. Repair would have been quicker except for a Nisson Parts Catalog misprint. Carl even loaned me a car for the weekend since it was a Friday. Once the repair was complete, Carl drove my car to our house and retrieved the loaner. They went beyond the call including driving to the Nisson dealership to resolve the parts problem. Thanks to Carl, Randy and Fernando for the assistance.
Carl J., GM from Performance Auto and Trans responded on 10/31/2018

Mr. Fernandez. It's all in a days work for us. We strive to keep you and all our customers on the road in a safe vehicle without
problems. Thank you ever so much for the nice complements.Thank you, Carl Johnson


RL
Rick L.
San Antonio, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Rick aid the business did a good job.
This review was collected via phone interview by Customer Research Inc.

VG
Virginia G.
San Antonio, TX
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Virginia said the staff was very helpful and she was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

MW
Marvin W.
San Antonio, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Marvin said he has been going to this facility for years now.
This review was collected via phone interview by Customer Research Inc.

RD
Ronald D.
San Antonio, TX
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Ronald said the staff fixed all the flaws in his vehicle, along with things he didn't even know were wrong. They did a great job, and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 10/25/2018

Reggie. Thank you for being such a loyal customer. Go Pat's. Carl


JE
Jaime E.
San Antonio, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Jaime said the business has a pretty good service and they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 10/24/2018

Jaime,
Thank you for your patronage and we look forward to servicing your vehicle in the future. Carl


RM
Ray M.
Texas
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Ray said the business did what they said they would do in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 10/24/2018

Thank you Ray and we look forward in servicing your vehicle in the future. Be safe. Carl


FR
FRANK R.
San Antonio, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Great service at a reasonable price.
Had a dead car on a monday morning! Got a great reception, Randy listened to my novice explanation of the problem, promised to get to it ASAP. Back on the road within a couple hours & didn't have to break the bank! Super job.... will now use them to track & maintain PM. Thanks
Carl J., GM from Performance Auto and Trans responded on 10/17/2018

Mr. Frank. Thank you very much for the 5 STARS.
Randy is our New Service Writer / Advisor with
years of experience.  His goal is to help each and every client of Performance and show them that
we are the same company with high achivements for our clients. Again. Thank you, Carl Johnson


RG
Rosa G.
San Antonio, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Rosa said the business has great service.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 10/23/2018

Ms. Rosa. Thank you for being a loyal customer. Carl


JK
Jimmy K.
San Antonio, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jimmy said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Jeff R.
San Antonio, TX
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jeff said the business has a convenient location. They were able to complete his vehicle in a quick timely manner.
This review was collected via phone interview by Customer Research Inc.

MP
Martha p.
San Antonio, TX
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Martha said there was a little glitch but they fixed. Mr. Carl and Mr Rex were very helpful.
This review was collected via phone interview by Customer Research Inc.

JJ
JAMES J.
San Antonio, TX
Mercury Cougar
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/23/2018
Still needs work... Poor Quality Control
Just got the vehicle back from shop after a long repair cycle. The vehicle runs pretty good. Took it out Sunday morning and went to gas station to fill up tank with fuel... wound up leaving about two or more gallons of gas on pavement at fuel pumps. It appears that someone neglected to replace fuel line clamps - or something in the fuel line. Not good. Not a happy camper. Had to push vehicle away from pumps so as to not blow up the local fuel station. Once clear of the pumps, took a chance and started vehicle and drove it back to Performance Automotive, while fuel still flowing out of fuel lines under vehicle.
Ummm... this needs to be repaired.

KL
Kassie L.
San Antonio, TX
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Kassie said the business did a great job. She loves the staff at this facility.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 09/14/2018

Ms. Kassie. Thank you for the kind words and have a safe weekend. Please say hello to all. Carl


WM
William M.
San Antonio, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
William said he appreciates the work the staff did and they did everything he needed.
This review was collected via phone interview by Customer Research Inc.

ES
Eduardo S.
San Antonio, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Eduardo said this business's service was really fast and not that expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Charles T.
San Antonio, TX
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2018 Category: Service
Charles said he took the vehicle in because of a brake light. The brake light came on again when it shouldn't after he picked it up so he is unsure what the outcome will be.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 09/10/2018

We contacted Charles T. and he stated that the light went off.  An electrical clip was needing replacement and Mr. Charles T. was aware. After speaking with the customer is stated he was satisfied and would return. Thank you, Mr. Charles T. Carl Johnson


AW
ALEXIS W.
San Antonio, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
I love these guys! Rick always keeps me informed and is super accommodating for my time since I work at night!
I never take my van anywhere else!

RR
Richard R.
San Antonio, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Richard said the service was good.
This review was collected via phone interview by Customer Research Inc.