Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

791 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


KL
Kassie L.
San Antonio, TX
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Kassie said the business did a great job. She loves the staff at this facility.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 09/14/2018

Ms. Kassie. Thank you for the kind words and have a safe weekend. Please say hello to all. Carl


WM
William M.
San Antonio, TX
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
William said he appreciates the work the staff did and they did everything he needed.
This review was collected via phone interview by Customer Research Inc.

ES
Eduardo S.
San Antonio, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Eduardo said this business's service was really fast and not that expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Charles T.
San Antonio, TX
Dodge Durango
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2018 Category: Service
Charles said he took the vehicle in because of a brake light. The brake light came on again when it shouldn't after he picked it up so he is unsure what the outcome will be.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 09/10/2018

We contacted Charles T. and he stated that the light went off.  An electrical clip was needing replacement and Mr. Charles T. was aware. After speaking with the customer is stated he was satisfied and would return. Thank you, Mr. Charles T. Carl Johnson


AW
ALEXIS W.
San Antonio, TX
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
I love these guys! Rick always keeps me informed and is super accommodating for my time since I work at night!
I never take my van anywhere else!

RR
Richard R.
San Antonio, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Richard said the service was good.
This review was collected via phone interview by Customer Research Inc.

MK
Mark K.
San Antonio, TX
Jeep Commander
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2018 Category: Service
Mark said it was a bad experience. They did not diagnose his vehicle properly. They were going to charge him $2,600 for the work. He chose to take his vehicle elsewhere.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 08/28/2018

NO COMPRESSION ON CYLINDER 7 / BENT VALVE TICKING CAUSING NOISE AND 0 COMPRESSION , REQUIRES VALVE REPLACEMENT.

Mr. Kennedy came in for an engine noise and requested that we preform diagnostics  on his vehicle.  Above is the result of the diagnostics requested. 

It seems that reality its hard when you least expect it. We completed the request of Mr. Kennedy and that was the findings. Thank you,Carl Johnson

Carl J., GM from Performance Auto and Trans responded on 08/28/2018

Carl J., GM from Performance Auto and Trans responded on 08/28/2018
NO COMPRESSION ON CYLINDER 7 / BENT VALVE TICKING CAUSING NOISE AND 0 COMPRESSION , REQUIRES VALVE REPLACEMENT.

Mr. Kennedy came in for an engine noise and requested that we preform diagnostics on his vehicle. Above is the result of the diagnostics requested.

It seems that reality its hard when you least expect it. We completed the request of Mr. Kennedy and that was the findings. Thank you,Carl Johnson


KW
Kenny W.
New Braunfels, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Kenny said he is a member of their business and he wanted to support him. He would recommend this facility for service.
This review was collected via phone interview by Customer Research Inc.

HE
Harold E.
Bon Aqua, TN
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Harold said the business' service was fine. He had them install an air conditioner compressor. They put it in and for the price of that, it should have came with the dryer and didn't. The performance was not as he expected.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
San Antonio, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
David said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CO
Chloe O.
San Antonio, TX
Chevrolet Captiva Sport Fleet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Chloe said the business does what they ask and they do it well.
This review was collected via phone interview by Customer Research Inc.

RR
Reyna R.
Texas
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/13/2018 Category: Service
Reyna said the issue was not fixed with the tracking light. She said she thought that they would be able to fix it since they did a diagnostic. Reyna would not recommend the business for those reasons.
This review was collected via phone interview by Customer Research Inc.
Carl J., GM from Performance Auto and Trans responded on 08/15/2018

Ms. Romas. You brought your vehicle in for diagnostics on a stabiltrack issue. We checked the
vehicle as requested. No codes were present on your vehicle. We replaced a starter and you left with no check engine or others lights on.  If the light came back on, you should have called and made an appointment to have the computer of your vehicle rescanned. Performance Auto & Trans warranties all our work and parts for a period of 2 years or 24000 miles. (which ever occurs first) Thank you, Carl Johnson


EM
Ernest M.
San Antonio, TX
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Ernest said the staff took the steps to find the problem.
This review was collected via phone interview by Customer Research Inc.

TN
Tami N.
San Antonio, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Tami said the business was able to help her.
This review was collected via phone interview by Customer Research Inc.

SG
Steven G.
Lampasas, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Steven said the business has done really good work for him and he has no issues.
This review was collected via phone interview by Customer Research Inc.

KE
Kristen E.
San Antonio, TX
Honda Ridgeline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Kristen said she would recommend the business for service, but there were some stuff missing underneath the hood that she can't explain specifically.
This review was collected via phone interview by Customer Research Inc.

TB
Tanya B.
San Antonio, TX
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Tanya said this business did what she asked them to do at a good price and they did it fast. They have a very pleasant staff.
This review was collected via phone interview by Customer Research Inc.

JH
Jonathan H.
San Antonio, TX
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Jonathan said the business' employees call and give him updates. The place is reasonably priced. They have taken care of anything he has needed. He has already taken family members to them. He stated Carl is great.
This review was collected via phone interview by Customer Research Inc.

EM
Eduardo M.
San Antonio, TX
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Eduardo said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JD
Joseph D.
San Antonio, TX
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Joseph said it was an overall good experience.
This review was collected via phone interview by Customer Research Inc.