I' received a phone call and the lady asked for a quote on brake pad replacement on her vehicle. I stated to her
that with just brake pad replacement and resurfacing the rotors would be approximately $160.00 per axle. If the
vehicle needed any additional replacement parts then the price would be higher, but we need to see the vehicle
before commiting to a set price. We received the vehicle around 4:40 pm (we close at 5:00 pm) and discoveed
that the vehicle needed new replacement rotors. Additional replaement parts. New rotors. She was given a price
estimate or quote before work was approved. No hesistation on her part for the price and we proceeded to
do the repair. I thanked her and she tanked me and left at approximately 5:45 pm. I would stated that the
service was excellent, but you never know until the customer leaves and says nothing? Thank you for your business
and we are here to assist you not only in vehicle repairs, but also pricing. Thank you again, Carl Johnson
We apologize for the inconvenience this may have caused concerning the time for pick up. Thank you very much for the
loyalty given to Performance Auto & Trans by your sir and your family. God bless. Carl Johnson
Mr. E. Carl. I will take the hit on this. When you were here retriving keys, I thought I had explained everything and check with the text that I had sent you. My bad. Although your vehicle is fixed correctly. We do thank you and please have a safe day.
Thank you, Carl Johnson
In response to your No recommended Mr. Mills.( CODES ON VEHICLE DISPLAY MOTOR NEEDS TIMING CORRECTIONG WITH VVT GEAR REPLACEMENT). If you were given a NO COST dignostics on your vehicle stating that your sluggish running engine is due to the timing. Why would you give a low score?
At times FREE is costly, for both. Carl Johnson
We contacted Charles T. and he stated that the light went off. An electrical clip was needing replacement and Mr. Charles T. was aware. After speaking with the customer is stated he was satisfied and would return. Thank you, Mr. Charles T. Carl Johnson
No review necessary. Carl Johnson
Thank you very much for the review. I looked over your Repair Order and see that we preformed labor service only and a BG-Fuel Injection Cleaning. You supplied the parts. We want to
thank you for letting us service your vehicle and will take care of
your vehicle to your satisfaction. Gracias-Carl Johnson-Performance Auto & Trans
I had spoken with your father on several occasions and told him
we could not duplicate the no start problem you were having.
Situations like the no start are sometimes only solved when the
vehicle will not start in our facility or it's towed in for a no start.
We do our best to keep you safe on the road. Thank you for letting us service your vehicle. Carl Johnson