Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

415 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


NR
Nick R.
Penfield, NY
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2017
My Go-To Garage for Decades
Scott took over from Eric not long ago and I'm glad to say their mastery hasn't skipped a beat. Quality work with honest pricing always. I used to live down the street from Browncroft Garage so going there was easy. I moved out to the burbs over ten years ago and we keep bringing our cars there, and never regret the extra trip.

FB
Frank B.
Webster, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017
Professional, knowledgeable, friendly
Scott and his staff are the best. Very accommodating, knowledgeable, and professional

LG
Lisa G.
Rochester, NY
BMW 328i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017
The best of the best!
Would not go anywhere else! Thank you for all that you do!

SS
Sebastian S.
Rochester, NY
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Sebastian said the business provided very good service, and they were also fast and convenient.
This review was collected via phone interview by Customer Research Inc.

CF
Chuck F.
Rochester, NY
Volvo S70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017
The very best car service and repair shop, in town !
Once again, having been a customer for many years, I am quickly back out on the road with my vehicle working properly and inspected, for another year.
The experts at Browncroft Garage know cars, are honest and friendly, as well. I highly recommend them to all vehicle owners. I appreciate you guys. Thanks !
Scott P., Owner from Browncroft Garage, Inc responded on 04/08/2017

Chuck always a pleasure!!! Thanks for the review.


BM
Bill M.
Rush, NY
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017
friendly and prompt.
great service, price was a bit high
Scott P., Owner from Browncroft Garage, Inc responded on 04/08/2017

Bill-

Thank you for the review. Volvo is not always a cheap brand to maintain. When it comes time to fix the HVAC issue we can look at the possibility of used parts to keep the price down!

Thanks,

Scott


JR
Jon R.
Rochester, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017 Category: Service
Jon said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RD
Ryan D.
Rochester, NY
Saturn Ion 2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017 Category: Service
Ryan said he is satisfied with this business and their customer service.
This review was collected via phone interview by Customer Research Inc.

LE
Lucia E.
Rochester, NY
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017 Category: Service
Lucia said the business' location is convenient. She mentioned she has already recommended them to her colleagues. They are polite, and knowledgeable. The experience was great.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
New York
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017 Category: Service
Bob said they did a very good job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

JT
Jason T.
Rochester, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2017
They do great work
Had a leak during the winter and I was looking for a good car shop to go and these guys came up online as a good shop to work on cars for BMW to. Scott and his crew fixed it and I was back on the road again!!! First time I was there!!

EH
Elizabeth H.
Rochester, NY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017 Category: Service
Elizabeth said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

MS
Marie S.
Rochester, NY
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017 Category: Service
Marie said they are accommodating. They got her in when she needed it and she's very appreciative that they listened to her. This business has a great environment and she has recommended this business.
This review was collected via phone interview by Customer Research Inc.
Scott P., Owner from Browncroft Garage, Inc responded on 04/08/2017

Marie!!! Thanks for the review - I have been doing a bunch or research into your pulling issue. We will be in touch soon.

Thanks,

Scott


RD
R.E. D.
Rochester, NY
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017
Honesty
Great place to have car worked on. They keep you informed and do what they can to din the best deal on ordering parts.

TP
Timothy P.
Rochester, ny
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017
Fast service and great pricing
Fast work, hundreds less then chain shops and local guys. Within 2.5 hours I was back on the road with a new exauast system and peace of mind. I highly recommend them. You won't be disappointed.
Scott P., Owner from Browncroft Garage, Inc responded on 03/22/2017

Tim-

Thank you for the feedbck. Let us know if you need the four wheel drive looked at on your wifes vehicle.

Thanks,

Scott


AY
Aslihan Y.
Rochester, NY
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017
Great customer service
It was a good experience , fast service

CR
Charles R.
Rochester, NY
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Charles said they did a great job.
This review was collected via phone interview by Customer Research Inc.

KK
Ken K.
Rochester, NY
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017
p/u repail
Done very fast and corrected the problem

JS
Julie S.
Rochester, NY
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017
Awesome service!!!
Always great service at Browncroft Garage. They do great work, are very honest and get me in and out as quickly as possible.

JS
John S.
Rochester, NY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017
Browncroft Garage Review
Competent service and quick turn-a-round time. I needed a service done quickly (and at last minute) and it was done. Reasonable pricing too!