Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

441 Reviews

100% Would Recommend
Latest Review 29 minutes ago

Reviews


TM
Terrell M.
Rochester, NY
GMC Yukon XL
Verified Customer
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05/26/2017
Best mechanics I know.
Browncroft Garage is the best place to take your car when in need of service. The mechanics are honest and hold knowledge on fixing your vehicle the right way. No hassle, they are straight up with you on what needs to repaired on your vehicle without taking advantage of it's customers.

AC
Alan C.
Rochester, NY
Nissan Xterra
Verified Customer
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05/25/2017
Browncroft Garage
Within walking distance of my home. Treated with respect. My views are listened to. I trust the work being done.

LD
Lorna D.
Pittsford, NY
Toyota RAV4
Verified Customer
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05/25/2017
Quality service at an affordable price
I appreciate that you always try to accommodate the customer even when unexpected repairs are needed.

MF
Michael F.
Williamson, NY
Honda Civic
Verified Customer
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05/18/2017
Honest, fast service
Repairs are completed ASAP and the guys never try to sell you something you don't need!

ME
Mark E.
Rochester, NY
Toyota Camry
Verified Customer
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05/17/2017
Pleasant and efficient service
Allowing me to review what work will be considered first is a big plus

MS
Marie S.
Rochester, NY
Ford Edge
Verified Customer
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05/14/2017
always personable and knowledgable
Dan Scott and Ed have been committed to making sure I have a safe reliable vehicle to drive

SS
Staysha S.
Rochester, NY
Toyota Corolla
Verified Customer
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05/10/2017
Excellent people, excellent service!
Service is fast, everyone here is very friendly , professional, and honest!

JP
John K. P.
Pittsford, NY
Subaru Impreza
Verified Customer
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05/09/2017
Sunday hours are definately a big plus- the alternative, the "big box " muffler shops have very poor quality techs , Browncroft are topnotch
I was really very impressed with Edwin`s thoroughness- not only did he fix the existing problem, but spotted some future issues. I am very picky about who works on my car... very please to be dealing with this shop

JB
Juanita B.
Rochester, NY
Mercury Grand Marquis
Verified Customer
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05/08/2017 Category: Service
Juanita said this business was very fast.
This review was collected via phone interview by Customer Research Inc.

TP
Timothy P.
Rochester, ny
GMC Envoy
Verified Customer
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05/06/2017
Fast service and great pricing!!!
I brought my wife's truck in on a Friday. Even though they were completely booked, they found time to squeeze it in the morning. Before noon arrived, I was out the door with new brakes and UNDER the estimate. I appreciate the straightforward service and timely repairs. You have a lifetime customer in me.

T.P.

LL
Liz L.
Rochester, NY
Jeep Compass
Verified Customer
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05/06/2017
Always great, reliable ,and honest service.
I love the people at Browncroft Garage. They are honest and helpful. As someone who doesn't know much about cars, it's hard to trust folks, but everyone who works there gives me background on what I need to know/can do for my car, without pushing me. In other words, they aren't trying to sell up to me every time. I ONLY go here as a result, for EVERYTHING - oil changes, alignment, new windshield wipers, etc. I'll always be a loyal customer.

SB
Stevie B.
New York
Cadillac STS
Verified Customer
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05/06/2017 Category: Service
Stevie said this business has great customer service. They have a comparable price. He is satisfied with their work, and there is not another business like them around.
This review was collected via phone interview by Customer Research Inc.

EF
Elliott F.
Rochester, NY
Acura RDX
Verified Customer
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05/05/2017
60000 mile tune up
Excellent,reliable service

HM
Heidi M.
Dodge Grand Caravan
Verified Customer
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05/05/2017
Wonderful business!
This garage is wonderful. Customer service and quality of workmanship are exceptional. Prices are fair. Highly recommended!!

MG
Mary G.
Rochester, NY
Volkswagen Jetta
Verified Customer
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05/05/2017 Category: Service
Mary said the business was fair, quick, responsive and convenient.
This review was collected via phone interview by Customer Research Inc.

CW
Casey W.
Rochester, NY
Volkswagen Pickup
Verified Customer
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05/05/2017 Category: Service
Casey said they did a great job.
This review was collected via phone interview by Customer Research Inc.

PP
Pat P.
Rochester, NY
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Pat said the service from this business was great but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

SG
Scott G.
New York
Kia Spectra
Verified Customer
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05/05/2017 Category: Service
Scott said he had to get some transmission work done quickly. They went above and beyond. They did it in the requested time and it was a really good experience.
This review was collected via phone interview by Customer Research Inc.

JR
Jerry R.
Brockport, NY
Volvo S80
Verified Customer
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05/04/2017
Dan and Scott. They seem to be great guys who are very helpful and explain problems in a way that is understandable.
The guys at Browncroft are personable, friendly and knowledgeable. I have only recently started taking my 1999 Volvo S80 to them. They are able to diagnose and fix problems at reasonable prices. Definitely worth the trip into the city from Brockport.

DM
Debi M.
Rochester, NY
Toyota Prius
Verified Customer
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05/03/2017
Super easy/ very reasonable
Great customer service. No surprises. I have complete confidence in them.