Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

400 Reviews

100% Would Recommend
Latest Review about 2 months ago

Reviews


AL
Aaron L.
Rochester, NY
Mazda Mazda3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018
Great place
Superb service

BM
Bill M.
Rush, NY
Volvo V70
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018
prompt service
surprised no one test drove after replacing tie rod end
Scott P., Owner from Browncroft Garage, Inc

Hi Bill-

I can assure you the vehicle was test driven after the the suspension and alignment work. Its still shaking due to the tires if you have any issues please give me a call t the shop and we would be happy to assist - 585-288-5060.


BF
Bill F.
Rochester, NY
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2017
I was happy with the service; disappointed with the lack of included tire rotations
I expected that tire rotations would be included with the purchase of four tires and an alignment. I spent nearly $700 with tax and no rotations included. :(

JP
Jerry P.
Rochester, NY
Toyota Tundra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2017
Fast and efficient
Work was performed fast and very satisified

CW
Courtney W.
Rochester, NY
GMC Yukon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017
"Repairs"
So. Your gonna good and bad.
The Good. Great Service!
The Bad... I'm Strapped for Cash or I'd get it Done ASAP.

AT LEAST THEY DIDN'T RIP ME OFF...
AND TOLD ME THE STRAIGTH TRUTH.

I'd Go Back. I'm not Happy that I have to Maintain the Machine... But When it Runs. I'm CRUZIN...😁

JC
Justin C.
Rochester, NY
RAM 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2017
My 1st Visit
I thought the customer service and communication was exceptional. The employees seemed very personable and the atmosphere in the shop was welcoming. I brought my vehicle in for minor items (oil change and tire patch), but the work they did seemed to be well done. I do believe they were a overpriced for patching a tire, but the pricing on the oil change was normal. I would return again in the future.

PP
Pat P.
Rochester, NY
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Pat said the service from this business was great but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Rush, NY
Volvo V70
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017
friendly and prompt.
great service, price was a bit high
Scott P., Owner from Browncroft Garage, Inc

Bill-

Thank you for the review. Volvo is not always a cheap brand to maintain. When it comes time to fix the HVAC issue we can look at the possibility of used parts to keep the price down!

Thanks,

Scott


KK
Ken K.
Rochester, NY
Toyota Avalon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017
parts $
When I received quote, I asked if a aftermarket would be cheaper. Answer was it was more expensive. When I got home the first place I try (Auto Zone) part was $100.00 cheaper! When you are on social security you have to watch $ I do not think this is the case here.

KP
Kevin P.
Rochester, NY
Toyota 4Runner
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2017 Category: Service
Kevin said they provided good service.
This review was collected via phone interview by Customer Research Inc.

WT
Wally T.
New York
Nissan Maxima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017 Category: Service
Wally said it was his first time there, he had some problems and had to return.
This review was collected via phone interview by Customer Research Inc.

VH
vera h.
Rochester, NY
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2017
Customer service by staff is professional.
The mechanics give legit diagnostics and repairs are reasonably priced.

MK
Mike K.
Rochester, NY
Chevrolet Impala
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016 Category: Service
Mike said the business' employees are friendly. They gave him the information he needed and they answered his questions quickly.
This review was collected via phone interview by Customer Research Inc.

GD
Greg D.
Rochester, NY
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2016
Robin and greg delorm
Great service, accommodating, friendly.

VH
vera h.
Rochester, NY
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2016
Efficiency at it's Best.
They are very efficient in their customer service and their automotive care.

BS
Bill S.
Rochester, NY
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016 Category: Service
Bill said he thought the cost was relatively high.
This review was collected via phone interview by Customer Research Inc.

CA
Chip A.
Victor, NY
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2016 Category: Service
Chip said this business got the job done quickly but the price was a little bit high.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Rochester, NY
Chevrolet Chevy Express
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2016 Category: Service
Michael said they're good people at this business. He recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

CK
Chris K.
Rochester, NY
Mazda CX-5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2016
Quick and easy - Sumday hours a bonus
Sunday hours a bonus

MA
Mary A.
Rochester, NY
Subaru Forester
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2016 Category: Service
Spoke with Dave. He said this business provided really good service.
This review was collected via phone interview by Customer Research Inc.