Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

409 Reviews

100% Would Recommend
Latest Review 8 days ago

Reviews


MT
Mike T.
Rochester, NY
Chevrolet Impala
Verified
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02/27/2017
Good service and close to my home
I have been going to Browncroft Garage for a few years now and the service has been great. The only bad thing is that because they pay so much attention to detail that sometimes it takes a little longer to get in and for them to complete their GREAT service . I do not recommend since then it might take longer for me to get in (Just kidding about not recommending them). If you want good reliable service I do Highly recommend Browncroft Garage.

TR
Tony R.
New York
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2017 Category: Service
Tony said the employees were very friendly and everything worked out well for him.
This review was collected via phone interview by Customer Research Inc.

BS
Burt S.
Rochester, NY
Honda CR-V
Verified
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02/17/2017
I feel that the guys at Browncroft are honest, knowledgeable and want their customers to be satisfied.
Honest, reliable service with a friendly attitude and reasonable prices. Burt Segellin
Scott P., Owner from Browncroft Garage, Inc responded on 02/17/2017

Thank you Burt!


MC
Mallory C.
Rochester, NY
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
very friendly
When I called to make an appointment the woman who answered was so nice and was able to get me in right away. When I arrived the gentleman at the desk was so friendly and the other one who worked on my
car was very nice and got the work done quickly.

RS
Rich S.
Penfield, NY
Toyota Camry
Verified
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02/16/2017
2002 Toyota Camry XLE
Scott and his team performed excellent work on my vehicle., at a reasonable price. Very hoenst and expert wrokmanship ( considering Scott and his echs are Toyotat trained). I will bring my camry to them for future work when required.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
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02/15/2017
Inspection
Never afraid when I bring my car in for inspection. I always know that they will be totally
honest with me about my car!!

MS
Marie S.
Rochester, NY
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Marie said they have taken her in at the last minute when she's had emergencies. They always tell her about things that may come up in the future so there are no surprises. They have fair prices and they are personable. She likes that they are open on Sundays.
This review was collected via phone interview by Customer Research Inc.

EV
Ervin V.
Rochester, NY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Ervin said this business does all of the maintenance work on his fleet vehicles. They are accommodating, the service is prompt and they complete the work in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

MT
Matt T.
Rochester, NY
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Matt said the business repaired his vehicle, they were friendly, and honest. It was a good experience.
This review was collected via phone interview by Customer Research Inc.

CD
Claudia D.
Rochester, NY
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Claudia said this business is efficient, timely and pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

KK
Ken K.
Rochester, NY
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017
parts $
When I received quote, I asked if a aftermarket would be cheaper. Answer was it was more expensive. When I got home the first place I try (Auto Zone) part was $100.00 cheaper! When you are on social security you have to watch $ I do not think this is the case here.

SM
Sue M.
Rochester, NY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Sue said she has always been satisfied with them. They have always been friendly and honest. They explained things to her. She said she has always felt safe using them.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Rochester, NY
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2017 Category: Service
Kevin said they provided good service.
This review was collected via phone interview by Customer Research Inc.

PF
Pat F.
Henrietta, NY
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017
Customer service
Customer service

WT
Wally T.
New York
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017 Category: Service
Wally said it was his first time there, he had some problems and had to return.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Rochester, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Joe said this business is very professional.
This review was collected via phone interview by Customer Research Inc.

JS
Judy S.
Rochester, NY
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2017
Honest, reliable and friendly service.
I feel confident that any recommended service is necessary and fine competently.

JB
John B.
Rochester, NY
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2017 Category: Service
John said he wanted new tires and they put new tires on.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Rochester, NY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2017
Good Experience 02
BG is a pleasant place to do car stuff.

KM
Kristy M.
Henrietta, NY
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017
2014 Subaru Service
Simple to make appointments & fast friendly service. I am not at all afraid to bring my new cars still under warranty here. Great guys.