business image

Bryan's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,845 Reviews)
91

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to
There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to explain our work fully because every customer matters, and every car is important. Contact Bryan’s Automotive with any questions or drop by and see our shop in action.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 493-8300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6940 Martin Way East Olympia, WA 98516
Bryan's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,845 Reviews)

BE
gravatar
Bill E.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Mystery Solved
Have 58,000 miles on the very reliable 2014 Tahoe (always serviced at Bryan's), but an odd occurrence about a week ago in the parking lot at the gym. Started the engine and the rear access door opened. And closed. Without touching the hatch release button. It happened again in my driveway. And a day or two later at Safeway. Thankfully, it didn't occur while driving, just when stopped, motor running, in park.
Fob malfunction? A short in the hatch mechanism? A haunting?
Stopped in at Bryan's just before closing Wednesday. Josh inspected the door, and in short order he and a tech diagnosed the issue -- a failing liftgate release switch. I didn't ask for any special treatment, but Josh said he could get the part and squeeze me in for installation the next day.
Mission accomplished...and I didn't need holy water or an exorcist to restore the lift gate to normal function.
Five-Star customer service: At Bryan's, it's the standard, not the exception.
TJ S. from Bryan's Automotive responded on 04/21/2025 09:39 AM

Thank you Bill!!  We appreciate your detailed feedback regarding your recent experience with your 2014 Tahoe at Bryan's Automotive. Thank you for trusting us to diagnose and address the problem promptly. Our team, particularly Josh, is dedicated to ensuring that our customers' vehicles are serviced efficiently, and it is gratifying to know that we were able to resolve the liftgate issue swiftly without any unnecessary complications. Your acknowledgment of our customer service standards is greatly valued, as we strive to make exceptional service the norm.  🚗🔧

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.