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Bryan's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,751 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to
There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to explain our work fully because every customer matters, and every car is important. Contact Bryan’s Automotive with any questions or drop by and see our shop in action.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 493-8300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6940 Martin Way East Olympia, WA 98516
Bryan's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,751 Reviews)

AB
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Anita B.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Always great service
We have been coming to Bryan’s Automotive for years. Reliable great service.
TJ S. from Bryan's Automotive responded on 07/14/2025 07:39 AM

Thank you Anita! We sincerely appreciate your loyalty to Bryan's Automotive over the years. It is gratifying to know that you have consistently found our service to be reliable and of high quality. Our team strives to maintain these standards, ensuring that each visit meets your expectations. Your continued support is invaluable to us, and we look forward to serving you in the future! 🚗✨


DK
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David K.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great service!
Bryan's did a great job of diagnosing the problems with my car. They also did a great job of fixing everything. This was the first time I had used Bryan's and will be a regular customer rather than relying on Hanson Subaru on the west side.
TJ S. from Bryan's Automotive responded on 07/11/2025 11:50 AM

Thank you David! We appreciate your recognition of our diagnostics and repair services. We strive to provide thorough assessments and effective solutions to ensure your vehicle operates at its best. Your decision to become a regular customer is valued, and we are committed to maintaining the quality of service that led you to us. 🚗✨


JF
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John F.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great experience as always!
Quick, efficient, reliable and friendly!!!
TJ S. from Bryan's Automotive responded on 07/11/2025 09:42 AM

Thank you John!  We appreciate your positive feedback regarding your experience with our services. It is encouraging to know that you found our team to be quick, efficient, and reliable. We strive to create a welcoming atmosphere for all our customers, and your recognition of our efforts in delivering friendly service is greatly valued. 🚗✨ Your support reinforces our commitment to maintaining high standards in our work. We look forward to continuing to serve you in the future!


RM
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Ruth M.
Olympia, WA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Ruth Middleton
Everyone is very friendly and helpful. I feel confident I can trust the mechanical care of my Mercedes to the best. Thanks
TJ S. from Bryan's Automotive responded on 07/11/2025 08:59 AM

Thank you Ruth! We greatly appreciate your positive feedback regarding your experience at Bryan’s Automotive! It is satisfying to know that our team's dedication to friendliness and helpfulness has contributed to your confidence in the care of your Mercedes. Ensuring that our customers feel assured in the mechanical services we provide is of the utmost importance to us. Your trust motivates us to maintain our high standards! 🚗✨


MN
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Mai N.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Another great service!
Thank you, Bryan's Automotive, for taking care of my power steering fluid and coolant. I feel more confident on the road now!
TJ S. from Bryan's Automotive responded on 07/11/2025 09:59 AM

Thank you Mai!  We appreciate your feedback regarding your experience at Bryan's Automotive. It is rewarding to know that our efforts to address your power steering fluid and coolant needs have enhanced your confidence while driving. Ensuring the safety and satisfaction of our customers is our top priority. If you have any further questions or require additional assistance, please do not hesitate to reach out. 🚗💧


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Fast friendly service
Super service
TJ S. from Bryan's Automotive responded on 07/09/2025 11:12 AM

Thank you Tim!!  We sincerely appreciate your feedback regarding your recent experience with our service. It is rewarding to know that our efforts to provide exceptional customer care have resonated with you. 🛠️ Your satisfaction is our priority, and we are committed to maintaining high standards in all we do. Thank you for choosing Bryan's Automotive. 🚗


JC
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Jill C.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Exemplary Customer Service
The Customer Service is top notch, each and every time!
TJ S. from Bryan's Automotive responded on 07/09/2025 11:15 AM

Thank you Jill!!  We greatly appreciate your feedback regarding our customer service. It is heartening to know that you have consistently experienced high-quality service during your visits. Our team is dedicated to maintaining these standards in order to ensure that each customer feels valued and supported. Your satisfaction is our priority, and we remain committed to providing excellent service with every interaction. If you have any suggestions or further insights to share, please feel free to reach out. Thank you for choosing Bryan's Automotive! 😊✨


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
8
great service as always
They did what I needed them to do and got my answer when done. The I need to have done was explained to me in great detail and will follow through with the recommendations.
TJ S. from Bryan's Automotive responded on 07/08/2025 07:23 AM

Thank you Charles!  We are grateful for your positive feedback regarding your recent experience with our service. It is gratifying to hear that our team effectively addressed your needs and provided thorough explanations throughout the process. Ensuring that our customers are well-informed and confident in their decisions is of utmost importance to us! Your trust in our recommendations is sincerely valued. 🚗✨


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Excellent!
Quick service and a great price! And since I’m a disabled veteran and it’s a veteran owned shop, I got a discount and I got to give my business to a fellow brother. Hoora!
TJ S. from Bryan's Automotive responded on 07/08/2025 07:25 AM

Thank you for sharing your positive experience with us! We are pleased to hear that you found our service both prompt and fairly priced. Supporting our veterans is a priority for us, and it is fulfilling to know that we can contribute to your satisfaction while also allowing you to support a fellow veteran!


DJ
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Dave J.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Great Service
Needed a new truck antenna installed after I lost mine getting it washed. Parts had to be brought up from Portland since apparently there's no local Toyota distributor in the area--which is a bit odd. Any rate, once the parts finally arrived truck was done and I can listen to tunes again. As usual, this is the only place I go to have people work on our vehicles. My wife's Avalon was in for a new battery following me picking up the Toyo Tacoma.
TJ S. from Bryan's Automotive responded on 07/08/2025 07:30 AM

Thank you Dave!  We appreciate your detailed feedback regarding your recent experience with the installation of a new antenna on your truck. There is a local Toyota dealership (Toyota of Olympia), but they had to source the part from their Portland warehouse because they did not have your antenna in stock locally. We are pleased to hear that once the parts arrived, the installation was completed satisfactorily and that you can now enjoy listening to your favorite tunes again. Thank you for choosing Bryan's Automotive for your automotive needs! 🚗🎶


VM
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Valerie M.
Olympia, WA
Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
RV oil change change
Everyone was extremely friendly and helpful. Only change I’d like is their hours but I realize they have typical hours.
TJ S. from Bryan's Automotive responded on 07/02/2025 09:17 AM

Thank you Valerie!  We appreciate your positive feedback regarding your experience at Bryan's Automotive. It is gratifying to know that our team’s friendly and helpful demeanor had a positive impact on your visit. If there is anything further we can assist you with, please do not hesitate to reach out. 🌟🚗


JR
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Joe R.
Olympia, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/28/2025
verified customerVerified Customer
9
Replacement battery
Replaced my Ford Ranger's battery on 06/27/2025 thinking it would ameliorate my truck's starting problems.

Sad to say new battery hardly lit up dash or cabin lights. Hitting the starter does not even create the chatter noise a low battery makes when attempting to start the engine.

This is not meant to cast doubt on Byran's Automotive. They were very professional in prepping the new battery. I was diligent in installing it. I am still dead in the water for some other reason.
TJ S. from Bryan's Automotive responded on 06/30/2025 08:46 AM

Hi Joe!  Thank you for taking the time to provide your feedback regarding your recent experience with your Ford Ranger. We appreciate your acknowledgment of the professionalism displayed in our service. This situation can indeed be frustrating. It is important to determine whether the problem may lie elsewhere within the vehicle's electrical system or perhaps with the starter itself.  You brought a battery to us that we put on the charger and test.  The battery failed testing and you came to pick up a new battery to install at home. Please know that we take your concerns seriously and advise that you consider returning to have your vehicle thoroughly diagnosed. Our team would be pleased to assist you in identifying the root cause of the issue to ensure your Ford Ranger is operating optimally. 🚗⚙️ Your satisfaction is important to us, and we aim to resolve any problems you may be facing with your vehicle.


DL
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Dennis L.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Great Experience
I needed an inspection to satisfy a requirement for the rideshare company I drive for. I asked if there was a chance to expedite the inspection so I could get some work time in. They accommodated my request, and got me back on the road faster than I anticipated.
TJ S. from Bryan's Automotive responded on 06/30/2025 11:23 AM

Thank you Dennis! We appreciate you taking the time to share your positive experience with us. It is our priority to cater to the needs of our customers, especially when time is of the essence. We are pleased to hear that we could expedite your inspection and assist you in getting back to work promptly. Your satisfaction is paramount, and we remain committed to providing efficient and effective service to all our clients. 🚗✨


MB
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Mark B.
Olympia, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2025
verified customerVerified Customer
9
great service!
Good friendly knowledgeable staff will doing all my automotive care though them.
Thanks again
TJ S. from Bryan's Automotive responded on 06/30/2025 01:28 PM

Thank you Mark!  We appreciate your feedback regarding your experience with our staff. It is gratifying to know that you found our team to be friendly and knowledgeable. Your trust in us for your automotive care is valued, and we are committed to maintaining a high standard of service to ensure your continued satisfaction. We look forward to serving you with all your automotive needs! 🚗✨


RA
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Robert A.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Brake work done well with no service charge. Only issue was having to wait an hour for a ride home.
Thanks for a good job
TJ S. from Bryan's Automotive responded on 06/26/2025 07:49 AM

Thank you Robert!! We appreciate your positive feedback regarding the service you received. It is always our objective to ensure that our customers are satisfied with the quality of work we provide. Your acknowledgment motivates our team to continue striving for excellence! 🚗✨

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