Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 4123 Reviews )

ReScore Reviews™ (41)

ReScore
Overall Rating 4.804878/5Overall Rating 4.804878/5Overall Rating 4.804878/5Overall Rating 4.804878/5rating 4.804878
Original
Overall Rating 2.29268/5Overall Rating 2.29268/5rating 2.29268rating 2.29268rating 2.29268
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


RH
Romayne H.
Saint Paul, MN
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2019 Category: Service
Oil change
I had a little communication snafu that was handled well
JOHN R C., Service Director from Buerkle Hyundai responded on 12/04/2019

Dear Romayne
Thank you for taking the survey. I appreciate you speaking with me so I could share my research.
We look forward to your next visit.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JT
Jeffrey T.
Minneapolis, MN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Great Service at Buerkle Hyundai
Thank you to the Service Managers and Service Techs at Buerkle Hyundai for their great service work done on my 2013 Hyundai Elantra!
I have taken my car in for routine oil changes and recommended service to Buerkle Hyundai since I purchased my car there in 2013. My car was taken care of in the same manner at my last oil change appointment a couple of weeks ago. The Buerkle Service Team is the Best! Thank you!
JOHN R C., Service Director from Buerkle Hyundai responded on 12/02/2019

Dear Jeffrey
Thank you for taking the time to share your feedback.
We all appreciate the great score and your kind words.
We take pride in being your best advocate in keeping a safe reliable vehicle. We appreciate the opportunity to serve our customers and build long lasting relationships.

Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Shoreview, MN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Buerkle
Great service friendly staff love our car
JOHN R C., Service Director from Buerkle Hyundai responded on 12/02/2019

Dear Customer
Thank you for taking the survey, and the 5 star score!
We appreciate you choosing Buerkle Hyundai to be your service team. We all appreciate your loyalty and commitment to your Hyundai.
We also love Hyundai and all the great cars in the line up

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

TC
Tina C.
Wyoming, MN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Great Service
They always do a great job and are courteous and professional!
JOHN R C., Service Director from Buerkle Hyundai responded on 12/02/2019

Dear Tina
Thank you for taking the time to share your feedback.
We all appreciate your loyalty to our team.
Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Saint Paul, MN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Great service
Staff is always nice and friendly and they always to a great job. I like how they really care about their customers, that's the reason why I always go back everytime.
JOHN R C., Service Director from Buerkle Hyundai responded on 12/02/2019

Dear Customer
Thank you for taking the time to share your feedback.
We all appreciate the great score and kind words.
Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Saint Paul, MN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Great service
They provided great service as always.
JOHN R C., Service Director from Buerkle Hyundai responded on 12/02/2019

Dear Customer
Thank you for taking the time to share your feedback all of us appreciate the great score and kind words.
Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

SH
Sally H.
Saint Paul, MN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Service
Fast service and they gave me the option of recommended filter replacement now or having it done in the near future - no pressure. appreciate that
JOHN R C., Service Director from Buerkle Hyundai responded on 11/30/2019

Dear Sally
Thank you for your kind words and the 5 star score. We are glad you valued how we presented the Multi Point Inspection.
We all look forward to your next visit.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JE
James E.
Saint Paul, MN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
service
Kyle in sales, Mark and Chris in service did a great job.
Thank You
JOHN R C., Service Director from Buerkle Hyundai responded on 11/29/2019

Dear James
Thank you for taking the time to share your feedback.
We all appreciate the great score, kind words and your loyalty. We all take pride in being your best advocate in keeping a safe reliable vehicle and assisting with your sales needs.

Your Buerkle Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Saint Paul, MN
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2019 Category: Service
problem with car care
Mr,Chavez respond and followed up right away. that was nice to get a response so fast.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/27/2019 Category: Service
poor service
have to return multiple times to have car fixed
JOHN R C., Service Director from Buerkle Hyundai responded on 11/27/2019

Dear Daryl
I appreciate your review I will look into what was performed as well as be personally involved. I will reach out to you with my findings.

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

DG
Deborah G.
Saint Paul, MN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2019 Category: Service
A waiting room without a tv
A waiting room without a tv, great. Very pleasant people.
JOHN R C., Service Director from Buerkle Hyundai responded on 11/27/2019

Hello Deborah
Thank you for taking the survey. We appreciate you choosing Buerkle Hyundai to be your service team. We all appreciate your kinds words.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Saint Paul, MN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
great service
great service
JOHN R C., Service Director from Buerkle Hyundai responded on 11/27/2019

Dear Customer
Thank you for taking the survey, and the 5 star score!
We appreciate you choosing Buerkle Hyundai to be your service team. We all appreciate your loyalty and commitment to your Hyundai.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

DP
Deborah P.
North Branch, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Excellent Service
Excellent service! Super friendly staff. Everyone is more than accommodating! Vehicle is serviced well with everything checked. Appreciate the car wash! Waiting area clean and inviting with coffee and snacks.Always a pleasure to have my vehicle serviced here!
Thank you!
JOHN R C., Service Director from Buerkle Hyundai responded on 11/27/2019

Dear Deborah
Thank you for taking the time to share your feedback.
We all appreciate the great score and your kind words.
We take pride in being your best advocate in keeping a safe reliable vehicle. We appreciate the opportunity to serve our customers and build long lasting relationships.
We are glad you valued a free car wash and a nice place to wait as it shows we care.



Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JE
James E.
Saint Paul, MN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
After sale upgrade/add on
Kyle in sales,Mark and Chris in service did a great job,and my needs were taken care of in a professional manner.
Thank You
JOHN R C., Service Director from Buerkle Hyundai responded on 11/27/2019

Dear Customer
Thank you for taking the time to share your feedback.
We all appreciate the great score, kind words and your loyalty. We take pride in being your best advocate in keeping a safe reliable vehicle.

Your whole Buerkle Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

PV
Pat V.
North Saint Paul, MN
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Oil change, tire rotation
I took my car in for an oil change and tire rotation. Service manager is Cheerful and extremely helpful. They completed the work within an hour and also gave me a free car wash. A job well done.
JOHN R C., Service Director from Buerkle Hyundai responded on 11/26/2019

Dear Pat
Thank you for the great review and score. We are adding another smiling face to our team to ensure everyone has a great experience.
We look forward to your next visit.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

GB
Gary B.
Cottage Grove, MN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Maintenance on the engine and transmission
Always courteous and they do as they say.
JOHN R C., Service Director from Buerkle Hyundai responded on 11/26/2019

Dear Gary
Thank you for taking the time to share your feedback all of us appreciate the great score and kind words. We know you will get good value from the maintenances performed. Our goal is to ensure you have a safe reliable vehicle.
Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

WS
William S.
Dellwood, MN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
estimate
Clearly explained things to me
JOHN R C., Service Director from Buerkle Hyundai responded on 11/26/2019

Dear William
Thank you for taking the survey, and the 5 star score!
We appreciate you choosing Buerkle Hyundai to be your service team. We all appreciate your comments as building trust and long time relationships is our reward for serving you well. 

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
South Saint Paul, MN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Great service!
We received great service both last year when we bought our car and just recently with the regular maintenance. Highly recommend this dealer!
JOHN R C., Service Director from Buerkle Hyundai responded on 11/26/2019

Dear Customer
Thank you for taking the survey, and the 5 star score!
We appreciate you choosing Buerkle Hyundai to be your service and sales team. We all appreciate your loyalty and commitment to your Hyundai and our Buerkle team.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Lake Elmo, MN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Service
Always excellent service, nice waiting area and free car wash!
JOHN R C., Service Director from Buerkle Hyundai responded on 11/26/2019

Dear Customer
Thank you for taking the time to share your feedback.
We all appreciate the great score and your kind words.
We take pride in being your best advocate in keeping a safe reliable vehicle. We know adding a free car wash and a nice place to wait shows we care.
We appreciate the opportunity to serve our customers and build long lasting relationships.

Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JS
Julia S.
Saint Paul, MN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
yes, all good
THANKS FOR EXCELLENT SERVICE.

HAPPYI THANKSGIVING !!
JOHN R C., Service Director from Buerkle Hyundai responded on 11/25/2019

Dear Julia
Thank you for taking the survey, and the 5 star score!
We appreciate you choosing Buerkle Hyundai to be your service team. We all wish you and all our customers a happy and safe Thanksgiving.

Sincerely

John

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

CP
Cynthia P.
Saint Paul, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Thumbs up!!!
Saved money with free oil change, got me in early , efficient and pleasant advisor! Love the free car wash too!
JOHN R C., Service Director from Buerkle Hyundai responded on 11/25/2019

Dear Cynthia
Thank you for taking the survey, the 5 star score and your great comments!
We appreciate you choosing Buerkle Hyundai to be your service team. We all appreciate your loyalty and commitment to your Hyundai.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com