Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3813 Reviews

ReScore Reviews‚ĄĘ (11)

ReScore
Overall Rating 4.7272727/5Overall Rating 4.7272727/5Overall Rating 4.7272727/5Overall Rating 4.7272727/5rating 4.7272727
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


DF
Deborah F.
Saint Paul, MN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Excellent service!
Staff was friendly, courteous, knowledgeable. The work was done in a timely manner and I drove out with a freshly washed car. Thank you!

JR
Jeffrey R.
Cottage Grove, MN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Just good service
I really appreciate the quality of service at Buerkle Hyundai. I knew I was in need (soon) of new brakes. Although I was still at 4mm, i was not pushed to have new brakes installed. I did go ahead since my wife mainly drives the vehicle. I was able to take the shuttle to work, the work was done when promised. I was offered a ride back to the dealership but it only worked until 12pm. This would be a really nice to extend maybe until 3 or 4pm (if possible). I just recommended my daughter to purchase from this same dealer because of the service quality. Ben E and his team have been outstanding. We had less than stellar service at a different Hyundai dealer in the past. The Sales team have also gone beyond the expected to help my daughter with her 2019 Tucson. Kudos!! Jeff

DV
Don V.
Blaine, MN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Vary professional
Replacement part was installed in a timely manner, and they have good coffeeūüėäūüėÄ

Verified Customer
Stillwater, MN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Quick and efficient!
I appreciate the ease of setting up an online request for oil. Everyone does quality work and the work is completed in a reasonable amount of time. Thanks!

JH
Julia H.
Stacy, MN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great
Good as alway!

Verified Customer
Maplewood, MN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Coming back
Aside from being great vehicles, the service department is a big reason why we continue to choose Buerkle Hyundai.

DE
Dona E.
Saint Paul, MN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Customer service
Thank you.

CL
Charles L.
Dellwood, MN
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
my azera
great service team.service done in really great time.

Verified Customer
Saint Paul, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2019 Category: Service
Maybe
Not happy with value for the dollar of the 60000 mile service.
JOHN R C., Service Director from Buerkle Hyundai responded on 06/24/2019

Dear Customer
I apologize we left you feeling as you do. We only follow the factory recommended maintenance guides for our customers vehicles. We want to ensure our clients get the best value out of their vehicles and warranty.  To ensure we are competitively priced we check our prices with others repair facilities. We do this to ensure we are providing a great value while using only Hyundai parts.
Please know we pride ourselves in being great advocates for our clients.
I apologize the value of your service was not explained.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

TD
Tania D.
Saint Paul, MN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Recent Oil Change
Staff is prompt and courteous. Waiting room facilities are excellent!
JOHN R C., Service Director from Buerkle Hyundai responded on 06/24/2019

Dear Tania
Thank you for the great score and nice comments. Your service team is dedicated to providing great service and be your best advocate in keeping a safe reliable vehicle.
We look forward to seeing you again.
Sincerely
John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JB
Jeffrey B.
Taylors Falls, MN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Car oil change and tire rotation
They hold to the schedule and get it done. Nice waiting area with coffee and snacks. Even get the car washed. Thank you !!!!
JOHN R C., Service Director from Buerkle Hyundai responded on 06/24/2019

Dear Jefferey
Thank you for taking the time to share your feedback.
We appreciate the great score and kind words.
 
Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

DB
Don B.
Little Canada, MN
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great service
Thanks to the service manager who helped me out. Very good.
JOHN R C., Service Director from Buerkle Hyundai responded on 06/21/2019

Dear Don
Thank you for the great score and nice comments. Your service team is dedicated to providing great service and be your best advocate in keeping a safe reliable vehicle.
We look forward to seeing you again.
Sincerely
John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

CN
Charles N.
Minneapolis, MN
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Brian was excellent Whiitebear Hyundai Service
Car was saved and works well. We shall return.
JOHN R C., Service Director from Buerkle Hyundai responded on 06/20/2019

Dear Charles
Thank you for taking the time to share your feedback.
We all appreciate the great score and kind words.
Your Service Team wishes you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Wyoming, MN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
60k service
Was thorough and friendly
JOHN R C., Service Director from Buerkle Hyundai responded on 06/20/2019

Dear Customer
Thank you for the great score and nice comments. Your service team is dedicated to providing great service and be your best advocate in keeping a safe reliable vehicle.
We look forward to seeing you again.
Sincerely
John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JG
Jennifer G.
Stillwater, MN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Jennifer Grasswick
Brian is great!
JOHN R C., Service Director from Buerkle Hyundai responded on 06/20/2019

Hello Jennifer
Thank you for taking the survey. We appreciate you choosing Buerkle Hyundai and Brian to be your service team.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Saint Paul, MN
2012 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2019 Category: Service
Outrageous quote
A routine diagnostic should never cost $275.
JOHN R C., Service Director from Buerkle Hyundai responded on 06/19/2019

Dear Customer
I apologize for the information presented to you.
I will have one of my Advisor contact you so we can get this resolved right away. As you stated you have been a very loyal customer and have been with us with this vehicle since 2012.
Rest assure we will make this right. We will provide additional coaching to our Temp staff member.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

DC
Donna C.
Saint Paul, MN
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
friendly
I plan to come back only one thing my inside front window could have been clean no streaks
JOHN R C., Service Director from Buerkle Hyundai responded on 06/19/2019

Hello Donna
Thank you for taking the survey. I will check with your advisor regarding the window.
Thank you

John

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

AJ
Andrew J.
Lake Elmo, MN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Kona routine service
Always excellent service and follow up.
JOHN R C., Service Director from Buerkle Hyundai responded on 06/19/2019

Dear Andrew
Thank you for taking the time to share your feedback. We appreciate the great score and kind words. All of us wish you safe travels

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

RN
Raymond N.
New Richmond, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great Service!!
Love our Hyundai vehicle! Great car and Buerkle goes great on service and on customer care. We have two vehicles and take both to the service department when the need arises. Have always been happy about the service we receive. Highly recommend them!
JOHN R C., Service Director from Buerkle Hyundai responded on 06/19/2019

Dear Raymond
Thank you for taking the time to share your feedback. We appreciate your loyalty, the great score and kind words.
We wish you safe travels

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Lino Lakes, MN
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Well done
You told me that anything less than 5 stars was a failing grade. The service department did not fail - they serviced my car correctly.
JOHN R C., Service Director from Buerkle Hyundai responded on 06/19/2019

 

Dear Customer
Thank you for sharing your feedback and the great score.
It is so important to us provide excellent service.
We value all our clients and appreciate you choosing Buerkle Hyundai to be your Service Team.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com