Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3384 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
96% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


KC
Kenneth C.
Red Wing, MN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Everyone is friendly
Everyone knows there job.

Verified Customer
Little Canada, MN
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
...
.....

BS
Brienda S.
Oakdale, MN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Awesome Customer Service
Awesome service Mr Chavez made sure all was great , found my rewards and all my questions were answered. Ben my point of contact when I drove it thoroughly explained everything thing to me and didn’t put pressure to buy things I didn’t need. Very patient and knowledgeable! Love my Burkelee Hyundai

TM
Thomas M.
Lindstrom, MN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Professionalism
Thorough identification and explanation of what my automobile needed to insure continued care-free driving. In my over 67 years of driving, I found Buerkle Hyundai to be the absolute best service center I have ever utilized.

Verified Customer
Saint Paul, MN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Regular Maintenance Service
Excellent service provided by Brian Coyle as always....!

WK
Wendy K.
Hugo, MN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Highly recommended
They get the job done!

BM
Bonita M.
Stillwater, MN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great friendly service
Really like the friendly people and great service. Will definitely recommend it to friends and family.

JH
Janet H.
Stillwater, MN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Deserves 5 stars!
Professional, work done efficiently and thoroughly.

CS
Craig S.
Saint Paul, MN
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
setvice
good thorough service

LC
Linda C.
Taylors Falls, MN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Everyone seemed focused on their responsibility. Friendly and to the point I felt comfortable.
I was pleased with the service. Thank you very much
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

 

Dear Linda
Thank you for your loyalty, great score and nice comments.
Your service team is dedicated to providing great service.
 Our goal is to be your best advocate in keeping a safe reliable vehicle.

We look forward to your next visit.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JA
John A.
Saint Paul, MN
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019
Tried to drop off car for service after hours
I was told on website chat help that there was a key drop. Drove 10 miles to dealership and not obvious how to do that. Entire perimeter fenced off and no way I could see to drop key with a note. Some signage on the south side of property would be very helpful. I wanted to drop off tonight because I have time, and I need the tech to start a cold engine to hear what I hear. I had to drive home, no idea how to drop a car and key.
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

Hello John
My apologies for the lack of information. I will get this resolved right away.
I appreciate your feedback and apologize for the inconvenience caused. We appreciate your feedback so we can be the best advocates for our clients.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

CM
Cindy M.
Forest Lake, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
people
The folks who work there. Kind,caring and always with a smile.
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

Dear Cindy
Thank you for taking the time to complete the survey. Your service team really enjoyed seeing the great score and comments.

We wish you safe travels.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

RR
Robert R.
Saint Paul, MN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great Service!
The team at Buerkle Hyundai is great! They provide quick and complete services and my car is always washed on the outside. The service costs are reasonable and the staff are all friendly.

Enjoy going there..
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

Dear Robert
Thank you for the great score and review.
We are so pleased you picked Buerkle Hyundai to be your service team.
We wish you safe travels.
Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JL
John L.
Saint Paul, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
WAS VERY QUICK WITHOUT ANY PROBLEMS
FIRST OIL CHANGE WAS QUICK, VERY FRIENDLY STAFF, AND ALSO WASHED MY VEHICLE. THANK YOU SO MUCH FOR A GREAT
SERVICE JOB.
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

Hello John
Thank you for the great feedback and 5 start review.
We are so excited to have you as a client and look forward to many years serving you and helping maintain the safety, value and enjoyment of your Sonata.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Roseville, MN
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2019 Category: Service
Services
Great customer services! I felt like a person and not just another customer.
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

Dear Customer
Thank you for your feedback. I will review the visit and provide the necessary coaching.
We value our clients and work hard to be good advocates for them all.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

RL
Robert L.
Circle Pines, MN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Oil Change
Job completed quickly and as ordered
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

Hello Robert
Thank you for taking the survey. We appreciate the 5 star review and comments!
Thank you for you choosing Buerkle Hyundai to be your service team.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

AL
Audrey L.
North Saint Paul, MN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Audrey L
My son brought my car in for me for an oil change and a recall. Service advisor, Brian, treated him with the same utmost respect, knowledge, and friendliness as he always does me. I can always trust Buerkle Hyundai!
Btw, I LOVE my 2011 red Sonata! Hyundais are very reliable cars!
JOHN R C., Service Director from Buerkle Hyundai responded on 01/14/2019

 

Dear Audrey
Thank you for your loyalty, great score and nice comments.
Your service team is dedicated to providing great service.
 Our goal is to be your best advocate in keeping a safe reliable vehicle.

We look foward to your next visit and assisting you with keeping that Red Sonata going strong.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
Saint Paul, MN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Friendly, quick service.
Everything was done as I expected. The report card is very useful.
JOHN R C., Service Director from Buerkle Hyundai responded on 01/11/2019

Hello Paul
Thank you for taking the survey and the 5 star review!
We appreciate you choosing Buerkle Hyundai to be your service team.

Sincerely

John


John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

Verified Customer
West Saint Paul, MN
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Good Service
Questions were answered by the technician on all issues.
JOHN R C., Service Director from Buerkle Hyundai responded on 01/10/2019

Dear Customer
Thank you for taking the survey. We appreciate you choosing Buerkle Hyundai to be your service team.

Sincerely

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com

JC
Joseph C.
North Saint Paul, MN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Recall
Said they reprogrammed the vehicle
JOHN R C., Service Director from Buerkle Hyundai responded on 01/10/2019

Dear Joeseph
Thank you for taking the time to share your feedback.
We appreciate the great score and we wish you safe travels

John

John Chavez
Service Director
651 490 6637
john.chavez@buerkle.com