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Butler Automotive - Baston Rd

Average Score
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2.0
(4 Reviews)
77

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
77
Net Promoter Score ®

Business Details

About

Butler Automotive was founded in 1975 by Bill Butler. The original location was on 12th Street in downtown Augusta. A lot has changed since then, but some things haven’t…. new or used, all cars and trucks need maintenance! And the better the maintenance, the longer you’ll enjoy trouble-free driving.

New technology has made for a better
Butler Automotive was founded in 1975 by Bill Butler. The original location was on 12th Street in downtown Augusta. A lot has changed since then, but some things haven’t…. new or used, all cars and trucks need maintenance! And the better the maintenance, the longer you’ll enjoy trouble-free driving.

New technology has made for a better vehicle. New cars and trucks are more innovative, built of better quality, and with more features. Each improvement in the auto industry has demanded changes in the service industry. Butler Automotive has always been a leader in purchasing new testing equipment and providing training for our service technicians. Today’s tech is a highly trained individual often specializing in specific areas of your automobile.

Butler Automotive can turn your car or truck problem into a pleasant experience. At Butler, you’ll find experienced service writers to answer your questions, determine the problem and provide an estimate of the time and cost involved. If needed, we can provide towing service or pickup and delivery and night deposit. You’ll also find comfortable waiting rooms and courteous accounting people.
...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(706) 854-0888

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
187 Baston Rd Martinez, GA 30907

Affiliations

AAA - Approved Auto Repair
ASE
Butler Automotive - Baston Rd's Reviews
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2.0
(4 Reviews)

RT
gravatar
Rachel T.
Augusta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2026
0
Money Hungry Liars, you or your car does not matter.
On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop—potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.
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