C A R S Complete Auto Repair Service

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

31 Reviews

100% Would Recommend
90% Business Response
Latest Review about 3 years ago

Reviews


ED
Erik D.
Brooks, KY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015 Category: Service
Erik said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 08/03/2015

Thank you Eric for your review.  We are very happy we've reached our goal - your 100% satisfaction!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

SG
Sue G.
Brooks, KY
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2015 Category: Service
Sue said they are efficient and quick and the vehicle is running great.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 08/03/2015

That is great to hear Sue, thank you!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

SM
Samuel M.
Brooks, KY
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2015 Category: Service
Samuel said they did a good job. The business did what he asked of them and they got him in and out.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 08/03/2015

Thank you for taking your time to submit your review!  We appreciate your business!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

BJ
Bryan J.
Brooks, KY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015 Category: Service
Bryan said this business does good work for good price and in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/29/2015

Thank you for taking the time to leave your review Bryan.  We appreciate your business very much and hope you will rely on us in the future.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

SB
Shirley B.
Brooks, KY
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2015 Category: Service
Shirley said the business is considerate and they worked with her to solve the problem.
This review was collected via phone interview by Customer Research Inc.

BC
Betty C.
Shepherdsville, KY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2015 Category: Service
Betty said she has been dealing with them for a long time. Her husband started going there and he would not go anywhere else. Since he has passed, she decided to continue going there. The people there are very nice.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/27/2015

Thank you Betty, for taking your valuable time to leave a review.  Please let us know if we can help you in any way.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

DB
Dan B.
Taylorsville, KY
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2015 Category: Service
Dan said the price was good as well as the quality of work. The service was good.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/27/2015

Dan, we are very pleased that you are happy with our service!   Please let us know if we can be of service in the future!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

NB
Nathan B.
Shepherdsville, KY
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Nathan said they got the job done in a timely manner. They do not overcharge and they clean up after themselves.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/20/2015

Thank you for taking the time to post a review.  We appreciate it and your business very much.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

KL
Karen L.
Louisville, KY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Karen said this business provided excellent work and are reasonably priced.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/20/2015

Thank you very much Karen for your review.  We are very happy to know you are pleased with our service.  Please don't hesitate to call us if we can be of service.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

LB
Lyn B.
Brooks, KY
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Lyn said the business did a great job and were able to work on his vehicle in a timely matter.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/14/2015

Thank you for taking the time to give this review Lyn.  We appreciate your business and hope we can serve you again!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

JV
Jacob V.
Shepherdsville, KY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2015 Category: Service
Jacob said this business provided good service.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/13/2015

Thank you for your review Jacob.  We appreciate your business very much!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

CS
Charity S.
Kentucky
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Charity said she got very good service at a very good price.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/06/2015

Thank you for your review!  We are glad to have you as a customer and hope to be able to serve you again.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

SH
Sandra H.
Kentucky
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Sandra said she likes the business and they are good.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/06/2015

Thank you for your review and your business!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

JC
Jay C.
Shepherdsville, KY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2015 Category: Service
Jay said he is friends with the staff at this business. They provide good service.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/06/2015

Thank you for your review and we are very happy to hear you are pleased with our service!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

CV
Charles V.
Rineyville, KY
Dodge Charger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2015 Category: Service
Charles said the business left greasy hand prints on the interior of his vehicle. One of the staff members came out to clean up the stains but it could have been done before returning the vehicle to him.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/06/2015

After speaking with the technician who replaced the battery in the trunk of this vehicle, we feel that it must have been the wrecker driver who got the greasy hand print on the door.  The technician who worked on this vehicle, had thoroughly washed his hands before pulling it in the shop.  I'm glad I could clean it off for you.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

JA
Joe A.
Fort Knox, KY
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2015 Category: Service
Joe said he took his vehicle to this business to have his brakes done. Now he can hear the pads and rotors. He plans on returning to this business to address this issue .
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 07/06/2015

The noise you hear may be the brakes seating in, but please contact us asap so that we can re-check this for you.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

DM
Don M.
Brooks, KY
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2015 Category: Service
Spoke with Billie. She said they have always done a good job.
This review was collected via phone interview by Customer Research Inc.

GM
Gerry M.
Louisville, KY
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2015 Category: Service
Gerry said he is the most honest mechanic he has seen and they give pretty good service there.
This review was collected via phone interview by Customer Research Inc.

JM
JOE M.
Louisville, KY
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2015
Joe
Been doing business with them for many years, its always a great pleasure and their honesty and knowledge and the able to solve the problems is out standing.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 05/29/2015

Thank you for your review Joe!  Customers like you are what keeps us going!  We appreciate your business very much.

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

JD
Joe D.
Kentucky
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2015 Category: Service
Joe said that this business did a great job and the work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Jerry & Theresa K. from C A R S Complete Auto Repair Service responded on 06/03/2015

Thank you Joe for your review!  We appreciate your business very much!

Jerry & Theresa Karnes
CARS
Complete Auto Repair Service, Inc.

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