At Cambridge Auto Center we know that auto repair is usually unexpected and unplanned. Our focus is to get your vehicle back to you in top condition in as little time as possible. At Cambridge Auto Center we know that auto repair is usually unexpected and unplanned. Our focus is to get your vehicle back to you in top condition in as little time as possible.
Verified Customer
I went in for a recommended interval oil change, and on the way to Cambridge the transmission started to whine. They agreed it was unusual but they checked the oil and it was at the required level. They said they could inquire to Endurance, but they probably wouldn't warranty it based on noise, alone. The next day it failed. They handled all the interface with Endurance. (BTW, if you want Endurance to pay the whole thing, you have to go with their mechanic and let them provide the parts and, as I understand it the parts and repairs being unwarranted besides your continued Endurance warranty). The new transmission made a big difference in the day to day feel.
But I was back again with "Auto PTSD" when I heard a new whine. Zach stopped his manager tasks and drove my car. He heard it and said he thought it was power steering. He arranged to have his PWS tech evaluate it the next morning. They found there was a small weep, filled it up and the noise went away. The prescription was to monitor it whenever I'm in for service. They also asked if I noticed the clunking sound when I got rolling, initially. I had and they told me it was a broken motor mount. They took me out and showed me both items. Then they said, they should have seen that when they replaced the transmission and offered to replace it for just the cost of the part (yes I know they get a discount but it's what I could buy the part for retail). So, I had them replace it. Pricey? I suppose but this is a modern transaxle FWD vehicle, not the '83 Olds on which I last replaced a motor mount. Such a big difference, not only was the clunk gone but routine shifting is much smoother.
The people are all friendly. The office and waiting area are spotless. The actual repair facilities (what I saw) are clean and orderly. Any time they wanted to show me something the area was cleaned of road grime so I could clearly see what they talking about.