ReScore Reviews™ (29)

ReScore
Overall Rating 4.0344817/5Overall Rating 4.0344817/5Overall Rating 4.0344817/5Overall Rating 4.0344817/5rating 4.0344817
Original
Overall Rating 2.10345/5Overall Rating 2.10345/5rating 2.10345rating 2.10345rating 2.10345
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant trip, useful advice"
The employees were helpful, polite, and efficient
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:49 PM
Robert C. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very good.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 11:08 AM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/20/2018

Thanks for the 5 stars.

John Luse
Service Director
Camelback Hyundai

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable, efficient"
Easy to schedule an appt online. Better warranty than many brands.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/19/2018 03:21 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/20/2018

Glad to hear you had a great experience with service.

Thanks
John Luse
Service Director
Camel back Hyundai

Susan S. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Whenever I have had a service need Camelback Hyundai has always taken care of it promptly. My service representative, Ricky, did a great job explaining what would be done and how long it would take. If there is additional work that the mechanics recommend after looking at my car Ricky calls me to tell me what they suggest. He never pressures me to get the work done immediately if it isn't necessary at the time. He informs me of what needs to be done and what it would cost. By giving me all the information I can decide if I want it done now or if I want to wait. In this case I decided to go ahead with the recommendation so I wouldn't have to bring the car back in a few months. Ricky also arranged transportation to take me home and pick me up when when the car was ready. I am very pleased with the quality of their work along with their customer service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 10:09 AM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/20/2018

Thank you for the comments, i will pass this on to Ricky.

John Luse
Service Director
Camel back Hyundai

Anita T. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five stars services."
Friendly and excellent services.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 09:24 AM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/19/2018

Thanks for the great response.

John Luse
Service Director 
Camelback Hyundai

Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
I was updated on the progress of my car, and was ready by the time I was guaranteed.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:57 AM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/19/2018

Thanks for the great response.

John Luse
Service Director
Camelback Hyundai

Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"rickey"
rickey is so awesome, kinda cute too!!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 09:44 AM
Michael Y. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very flexible with my schedule..."
Rocky Williams my service dude is awsaume!!!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 04:35 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/16/2018

Thanks for the 5 stars.

John Luse
Service Director
Camelback Hyundai

Ashley R. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always top notch service"
My experience is always a step up from my level of expectations. This place knows good service!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 03:49 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/16/2018

Thanks for the great response.

John Luse
Service director
Camelback Hyundai

Joe Z. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Great service and fast — under an hour regarding the 2 recall issues on our Elantra plus a nice wash—-thank you
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 01:45 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/16/2018

Your welcome, thanks for the great response.

John Luse
Service Director
Camelback Hyundai

Verified Customer on 02/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fine"
It’s okay as far as I’m concerned, but I would have a more precise answer if I knew more about mechanics.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 11:29 AM
Bernard B. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
I called to see if I could come in for an oil change without an appointment, and was told to come on in. I was out the door within one hr. The car was even run through the car wash
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 08:23 PM
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
Great customer oriented service! The customer service knows what they are doing from the moment you walk in to the door to the end. Excellent waiting area!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 10:29 AM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/13/2018

Thanks For the five stars.

John Luse
Service Director
Camel back Hyundai

Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast courtious service"
fast courteous service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 11:28 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/13/2018

Thanks for your great response.

John Luse
Camel back Hyundai

Gloria G. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer review"
The staff was friendly and very helpfull. The wait time was fast and I was on my way in no time at all. Overall A very pleasant experience.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 06:37 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/13/2018

Gloria,
Glad to hear you had a pleasant experience.

John Luse
Service Director
Camel back Hyundai

William P. on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Personnel, Facility & Service! "
I enjoy having Ricky Williams as Service advisor!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 04:59 PM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/13/2018

Thanks William,
I will let Ricky Know.

John Luse
Service Director 
Camel Back Hyundai

Jane J. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
K
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 04:34 PM
Kevin K. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service at Camelback Hyundai!"
I received excellent service.
I feel confident in their mechanics skills.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 10:48 AM
Nancy W. ReScore Review on 02/12/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees like Michael"
This location is close to my home.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 09:53 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"The staff are not friendly, helpful or welcoming upon arrival."
As noted previously, when I was directed to Michael, he was very friendly and helpful. I would definitely recommend working with Michael. Maybe the other staff were having a bad day.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 09:53 AM
B2a2051e0fd1d7e9bd4c50ec0cb4ceb9?s=28
JOHN L. at Camelback Hyundai responded on 02/12/2018

Will be contacting you

Chad M. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Thx for the great service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/11/2018 07:06 AM
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