Capitol Cadillac Lansing Body Shop

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

536 Reviews

96% Would Recommend
Latest Review almost 4 years ago

Reviews


AM
Alice M.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2014 Category: Collision
Alice said they were very happy with the service. She took her vehicle somewhere else and it took 3 weeks to replace the windshield and that visit was very stressful. This visit at this business was not like that.
This review was collected via phone interview by Customer Research Inc.

SA
Syeeda A.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2014 Category: Collision
Syeeda said they were efficient and they gave her good communication. They did a good job.
This review was collected via phone interview by Customer Research Inc.

SH
Sharon H.
Michigan
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2014 Category: Collision
Sharon said she was very upset and frustrated with the people that do the repair work. They told her there is nothing wrong with her vehicle. Her vehicle was brand new, which she paid $55,000 for it. They told her nothing but lies. They do not want to mess with her vehicle. The seams are rough. The paint looks smudged. The dash also has a rattle on the driver side. They said they fixed it but they did not. It is worse now then when she brought it in. They have not fixed anything she has told them about. They keep saying those items are not fixable. She spoke with Steve, the new car manager. He said he would try to help her. He is going to call her next week. He seems to have integrity. She said she does not think they will do anything. She has been there two times before. This next time will make it the third time. The salespeople at the affiliated dealership are great. Her vehicle had no promised time. They called when it was ready. She was not satisfied with the way she was treated, and said they were abrupt. She was not satisfied with the communication for the reasons mentioned. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

WA
Walter A.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2014 Category: Collision
Spoke with Francine. She said they were good and the work was great.
This review was collected via phone interview by Customer Research Inc.

TT
Thom T.
Michigan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2014 Category: Collision
Thom said they still need to rotate the tires. There was not much communication between himself and this business.
This review was collected via phone interview by Customer Research Inc.

RP
Radhika P.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2014 Category: Collision
Radhika said his experience was good and their workmanship was extremely good. Everything was taken care of very well.
This review was collected via phone interview by Customer Research Inc.

GS
George S.
Michigan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2014 Category: Collision
George said there is always room for improvement. Other than that, they did a great job and he really did not have any communication with the facility.
This review was collected via phone interview by Customer Research Inc.

KJ
Karen J.
Michigan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2014 Category: Collision
Karen said her vehicle was not washed and cleaned as promised. She was told they do not provide loaner vehicles but her friend has been to this facility before and twice they provided loaner vehicles to him. She had to find rental vehicles for her and her husband. The repair was one day later than promised and she does not know the reason. They only called her when her vehicle was ready. The first person with whom her husband spoke told him the cost was $150 and when she called again, another person told her that was not an accurate amount and it would start at $200. She is still waiting to hear from them on the correct amount and would like a call. Ron, the person she talked to on the phone, was not very friendly.
This review was collected via phone interview by Customer Research Inc.

MC
Mary C.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2014 Category: Collision
Mary said this business was very, very prominent. They were pleasant to work with. She chose not to evaluate the quality of the repairs because she has not had it back long enough to know if anything will go wrong. So far her vehicle looks good. She did not need to be kept informed and was contacted when it was ready. Everyone that worked on the vehicle from beginning to end was very efficient and pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

TN
Tianyu N.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2014 Category: Collision
Tianyu said they did everything well at this business.
This review was collected via phone interview by Customer Research Inc.

EP
Elbony P.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2014 Category: Collision
Elbony said this business did a very good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CH
Connie H.
Michigan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2014 Category: Collision
Spoke with Dan. He said they told him his vehicle would be ready on Thursday but he did not get his vehicle until Tuesday. They simply underestimated the time. He was not kept adequately informed during the process. He had to do the calling to find out any information. Their communication could be better.
This review was collected via phone interview by Customer Research Inc.

RM
Rob M.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2014 Category: Collision
Rob said he is very happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

SG
Sidney G.
Michigan
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2014 Category: Collision
Spoke with Wanda. She said she had to come back to get the stripes put on her vehicle. Now, she has to return again because the stripes are a little crooked.
This review was collected via phone interview by Customer Research Inc.

TH
Timothy H.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2014 Category: Collision
Timothy said this business replaced a door handle and then painted it. They did a fine job.
This review was collected via phone interview by Customer Research Inc.

CC
Christian C.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2014 Category: Collision
Christian said he was very impressed with the work they did. He had a small piece painted on his vehicle and they matched it perfectly.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2014 Category: Collision
Spoke with Richard. He said the facility did nice work and his experience was very relaxing. He is a very satisfied customer.
This review was collected via phone interview by Customer Research Inc.

SL
Samuel L.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2014 Category: Collision
Samuel said the business did all the work they could. He said it appears to be good based on what he has seen in the short amount of time he has had his vehicle back. He mentioned the repairs took longer than expected because they found more damages after getting started on the repairs. He said the business could not fix the seat that was also damaged.
This review was collected via phone interview by Customer Research Inc.

DG
Donald G.
Michigan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2014 Category: Collision
Donald said the repairs were completed two days later than he expected due to short staff. He was not kept adequately informed during the repairs and was not satisfied with the communication because this business did not contact him during the repairs.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Michigan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2014 Category: Collision
Richard said a tree fell on his vehicle. He chose this business because of their location and their certification. He was not satisfied with his loaner since it was not an equivalent to his vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 536 in total