Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 1141 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 1 day ago

Reviews


JM
JIM M.
Richmond, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019
Friendly service 100% of the time!
I am always confident in the service I get at Car Care USA. They have been taking care of my Jeep for the entire time I’ve owned it and are always fair and honest. That’s often a hard quality to come by in some car care shops. Thank you Ray for always assuring my Jeep is in top running condition.

NR
Nancy R.
Richmond, TX
Mitsubishi Diamante
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Nancy said this business is a great place to go. The employees are sweet and kind and always take care of her. On her last service visit she had to wait over 20 minutes to get the air checked in her tires. She stated she feels the employee at the front desk simply did not care. When a different employee came in, she asked if they would help her and they did right away.
This review was collected via phone interview by Customer Research Inc.

JC
Jacob C.
Richmond, TX
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Jacob said this business did a good job in a timely manner. He said they were very professional.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sugar Land, TX
Acura TSX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2019
Chain smokers. Meh work.
When I got my car back, it reeked of cigarette smoke. I don’t smoke, no one in my family does. When I went in to pay, the entire lobby smelled like a cigarette. I dunno if the guy at the desk was the smoker, but it was absolutely disgusting. This place is also very expensive compared to other places. We have had to repeat work done on my car SEVERAL times after coming here. Run away.

CS
Chad S.
Richmond, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Chad said he would recommend this business for service. He said they were timely, very nice and have good service.
This review was collected via phone interview by Customer Research Inc.

JR
JIM R.
Richmond, TX
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
Car Care Richmond
Car Care is always professional, courteous, knowledgeable, and fair priced, they have my business because I trust them as well

FT
Frank T.
Richmond, TX
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Frank said Ray Senior and Ray Junior, along with the staff, appeared to be people of integrity and he had no issue with their work.
This review was collected via phone interview by Customer Research Inc.

LT
LOTTIE T.
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Tune-up
Service was outstanding, the service manager was friendly. I dropped off my SUV the night before it was to be serviced and, I was called as promised when they complete the job. I had no issues.

FH
FREDIRIC H.
Richmond, TX
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2019
excellent
good.very accomodating.👍🏻👍🏻👍🏻👍🏻

BW
BRYAN W.
Richmond, TX
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019
Fast & Friendly
I brought my sputtering car in at noon on a Friday and they fixed it in just a few hours. Fast, friendly service, even after I was told they were short handed. Nice having a place like this right in the neighborhood.

Verified Customer
Katy, TX
Toyota Tundra 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Oil change
They took me right in for an oil change, got it done quickly. Owner greeted me like a friend, not a customer. I will be back.

SS
Scott S.
Richmond, TX
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Scott said he is always happy with the way they treat him and the work they do.
This review was collected via phone interview by Customer Research Inc.

ML
MARIO L.
Richmond, TX
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Vehicle inspection
Just about a half-hour to have the car inspected.

LK
Larry K.
Brookshire, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2019 Category: Service
Larry said he has been going to the business for a long time and they always took care of him.
This review was collected via phone interview by Customer Research Inc.

LP
Luis P.
Richmond, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Luis said that they are always really nice people.
This review was collected via phone interview by Customer Research Inc.

KM
Kalpana M.
Richmond, TX
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Kalpana said the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richmond, TX
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Very friendly and professional
This is my second time bringing in my car and it's been a very good experience. Very friendly guys at the front desk. They even put air in my tires without my mentioning it to them. I highly recommend!

MM
MARCELLA M.
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019
Excellent company
Honest, reliable company. Highly recommend them. This is the best mechanic shop in the area, hands down.

MN
MAJID N.
Katy, TX
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Wonderful as usual
There services are 2nd to none

RM
RICHARD M.
Richmond, TX
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019
Excellence Personified
It's always a pleasure doing business with the people a Car Care USA.