My rating should have been lower, but I had a good experience with the sales department.
Less than a week later after I bought my new 2022 Hyundai Tucson I realized that my vehicle was leaking some sort of fluid. I went back to the dealership where I purchased the vehicle. There was a service tech that brushed me off. He began asking me questions, “how did I know it was some sort of fluid”? Were you running your air conditioner?” He didn’t even check my vehicle. I left and made an appointment to take my vehicle to a Hyundai dealership closer to home. I did and they found a brake line leak. The fluid that was leaking was brake fluid.I was furious when I found out that it was brake fluid, and more furious if this would have caused an accident. The dealership closer to home sent me back to the dealership that I purchased the car. I have now been without a car for 8 days. A part had to be ordered. I was given a rental car. I felt that this issue should have been treated as a emergency, but more than that, I did not feel like I was a valued customer. On the 7th day I had to call the service department to get an update on the service of my car. No one thought to reach out to me and call me. This has put a bad taste in my mouth about this dealership. When I finally get my car back I will not be returning, or recommending this dealership to anyone.
JOYCE K M. from Cardinaleway Hyundai responded on 03/01/2022 10:47 AM
Hello Sharissa,
I know we have been playing phone tag. I intend to reach outt o you again today.
Feel free to call me at 951-271-3333. i will be in the office till 8pm. Thank you,
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Less than a week later after I bought my new 2022 Hyundai Tucson I realized that my vehicle was leaking some sort of fluid. I went back to the dealership where I purchased the vehicle. There was a service tech that brushed me off. He began asking me questions, “how did I know it was some sort of fluid”? Were you running your air conditioner?” He didn’t even check my vehicle. I left and made an appointment to take my vehicle to a Hyundai dealership closer to home. I did and they found a brake line leak. The fluid that was leaking was brake fluid.I was furious when I found out that it was brake fluid, and more furious if this would have caused an accident. The dealership closer to home sent me back to the dealership that I purchased the car. I have now been without a car for 8 days. A part had to be ordered. I was given a rental car. I felt that this issue should have been treated as a emergency, but more than that, I did not feel like I was a valued customer. On the 7th day I had to call the service department to get an update on the service of my car. No one thought to reach out to me and call me. This has put a bad taste in my mouth about this dealership. When I finally get my car back I will not be returning, or recommending this dealership to anyone.