Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

124 Reviews

98% Would Recommend
Latest Review over 5 years ago

Reviews


KW
Kennon W.
Cadillac Escalade
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2013 Category: Service
Kennon said he was over charged $50 for an alternator and if he had not caught it ahead of time they would have charged $150 over. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

MA
Michael A.
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2013 Category: Service
Michael said this business did a good job and the people are good.
This review was collected via phone interview by Customer Research Inc.

TH
Tom H.
Blacksburg, VA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2013
Prompt and efficient service
Fine service with good results.

SC
Sean C.
Blacksburg, VA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2013 Category: Service
Sean said he was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Christiansburg, VA
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2013
Clean... efficient... well run
This is my second service experience with CarForce. Both visits have been quite satisfactory. They ask what needs to be done, then they do it well. Very reasonable and fair pricing also.

MT
Maureen T.
Radford, VA
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2013
Helpful business
Good customer service

EB
Eric B.
Chevrolet Prizm
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2013 Category: Service
Eric said the staff at this business are very friendly.
This review was collected via phone interview by Customer Research Inc.

OG
Owen G.
Blacksburg, VA
Chrysler Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2013 Category: Service
Owen said there were no issues with the service visit and he was happy with this business.
This review was collected via phone interview by Customer Research Inc.

TC
Trueman C.
Mercedes-Benz C240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2013 Category: Service
Spoke with Faith. She said this business explains everything very well.
This review was collected via phone interview by Customer Research Inc.

JW
Joyce W.
BMW 528i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Joyce said they did everything she wanted. They even picked up and dropped off her vehicle to her.
This review was collected via phone interview by Customer Research Inc.

RG
Rich G.
Volvo S70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Rich said this business always provides the service he asks them to. He said he will be going back to this business Monday because his check engine light had turned on.
This review was collected via phone interview by Customer Research Inc.

MP
Matthew P.
Christiansburg, VA
Audi S4
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/20/2013 Category: Service
Matthew stated he was having a problem with a brake warning light, which was also causing a beep warning noise. He brought his vehicle in for a diagnostic, and luckily only paid $100 for service. They did take 1 full day to diagnose the problem. They did not provide a courtesy call regarding approval for service. The service cost was about $700. Luckily he called ahead of time. The staff advised they had ordered the part, and they were about to replace the part. Matthew mentioned it was unacceptable service, especially for the amount of money for service. Then, he had also made arrangements previously for a shuttle service. However, the representative advised there wasn't anyone available to drive him. He opted to go to the business since it was a short distance away. Matthew saw the owner, and 3 staff members inside the garage. As a result, he felt the representative blatantly lied to him, because he did not approve the service to be completed. When he picked up his vehicle, the problem resolved itself. It may have been a loose sensor or the vehicle was very, very cold. As a result of very poor service, he will not ever, ever go back to the business for his service needs.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Christiansburg, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2013 Category: Service
Jason said the business paid special attention to his vehicle because it had to stay 2 nights there and they pulled the vehicle in to the business at night.
This review was collected via phone interview by Customer Research Inc.

PW
Peter W.
Blacksburg, VA
BMW 318i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2013 Category: Service
Peter said they did a pretty good job. He said the business charged an extra $40 because they had a problem getting the vehicle on the lift.
This review was collected via phone interview by Customer Research Inc.

JS
Jed S.
Jaguar XJ8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2013 Category: Service
Jed said they did a good job and his vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

GL
Gary L.
Radford, VA
Volvo V40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2013
Good work, done right!
Great work on my Volvo. Knowledgable staff. Good service.

CC
Carrol C.
Draper, VA
MINI Cooper
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2013 Category: Service
Carrol said they are very helpful.
This review was collected via phone interview by Customer Research Inc.

DS
Douglas S.
Christiansburg, VA
Volvo 940
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2013 Category: Service
Douglas said there were no problems. He said this business seems to be pretty reliable. The only problem he had was with one prior repair. He is not sure if the replacement part of the fuel pump in the tank is faulty or not but he is working with this business on it and they seem to be willing to replace it if it turns out to be a faulty part.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Radford, VA
Jaguar XJ-SC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2013 Category: Service
Spoke with David's wife. She said they were very pleased.
This review was collected via phone interview by Customer Research Inc.

CM
Catherine M.
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2013 Category: Service
Catherine said she received great service at CarForce.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 124 in total