Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

256 Reviews

100% Would Recommend
Latest Review 8 days ago

Reviews


CM
CHARLIE M.
Colonial Heights, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Timely, honest service.
Good place to go for your automotive needs. I like to drop by to arrange a service appointment that fits my schedule. With an appointment your in quickly and out in a reasonable time. Nice people to deal with. Friendly and trustworthy.

HF
Herman F.
Petersburg, VA
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Herman said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JM
Julie M.
Chesterfield, VA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Julie said overall the staff was good to work with but, she waited 3 hours for them to switch out the tires and do the front end alignment which was a really long time.
This review was collected via phone interview by Customer Research Inc.

MJ
Mary J.
Colonial Heights, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Mary said that business was thorough and honest. They were able to finish everything that needed to be done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

LD
Leory D.
Colonial Heights, VA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Leroy said the staff went above and beyond to get his service.
This review was collected via phone interview by Customer Research Inc.

SE
SHARON E.
Disputanta, VA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Local Family Owned Business
Nice, trustworthy and cares about their customers. Highly recommend. I bring my car, my daughter brings her car and now my son has also brought his. Very professional.

AB
Andrew B.
Colonial Heights, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Andrew said that he was very happy with the service he received at the place.
This review was collected via phone interview by Customer Research Inc.

AA
Amy A.
Colonial Heights, VA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Amy said the business is very good. They communicate with the customer and are very quick.
This review was collected via phone interview by Customer Research Inc.

BD
Barbara D.
Colonial Heights, VA
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Spoke with Richard. He said they were very polite and efficient.
This review was collected via phone interview by Customer Research Inc.

AC
Austin C.
Chester, VA
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Spoke with Jacqueline. She said the employees were easy to work with. They provided efficient service. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
Colonial Heights, VA
Ford Aerostar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Spoke with Louise. She said she has been dealing with this business for years and she was satisfied with their work. They have always treated her right.
This review was collected via phone interview by Customer Research Inc.

NC
Nypsey C.
Virginia
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Nypsey said the business has great customer service, they are polite and friendly. It's a great business for service.
This review was collected via phone interview by Customer Research Inc.

LH
Lisa H.
Chester, VA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Lisa said the staff was friendly, and she was satisfied with the service she received.
This review was collected via phone interview by Customer Research Inc.

TP
Taylor P.
Virginia
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Taylor said everything checked out well with the service. He got a good price.
This review was collected via phone interview by Customer Research Inc.

DB
Deena B.
Virginia
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Deena said she had great service. They're very friendly, she got in and out quickly, and the staff was very warm and inviting
This review was collected via phone interview by Customer Research Inc.

LL
LOURIE L.
Colonial Heights, VA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Oil change and tire rotation.
Everyone I encountered was polite and accommodating. I was even asked if I would like a bottle of water. The maintenance was performed on my SUV and I was surprised it only took about 45 minutes. I have been at Carlton’s previously for inspections and did not realize they perform all types of repairs.

I will definitely return for future ferpairs, inspections and any problems that may pop up!

MW
Marilyn W.
Chester, VA
Chevrolet Spark
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Marilyn said the staff and service at this business are the best.
This review was collected via phone interview by Customer Research Inc.

DF
Donald F.
Chester, VA
Toyota T100
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Donald said they did a good job and explained everything to him. Everything worked out okay.
This review was collected via phone interview by Customer Research Inc.

DM
Derrick M.
Chester, VA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Derrick said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SF
Sandy F.
Colonial Heights, VA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Sandy said she had good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 256 in total