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Carmine's Import Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(228 Reviews)
90
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of. Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(336) 993-5506

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
318 W. MOUNTAIN ST. KERNERSVILLE, NC 27284 USA
Carmine's Import Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(228 Reviews)

FT
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Fred T.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
I was very satisfied
Every one was a professional
Employees worked with

AW
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Adrian W.
Greensboro, NC
2013 Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
9
Awesome service
Actually kept your word. Service was completed early and worked with me on picking up my vehicle.
Carmine C. from Carmine's Import Service responded on 07/07/2025 09:34 AM

We appreciate your positive feedback! It’s always our goal to keep our promises—timing issues can be like a bad sitcom, and we prefer to keep the plot moving smoothly. It’s great to hear that the early service and pickup coordination worked well for you. Here’s to more smooth rides ahead!

Employees worked with

JB
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JESUS B.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Excellent service!
Carmine’s did an excellent job on providing clear, effective communication on my vehicle. I appreciate their quick turnaround on my repairs!
Carmine C. from Carmine's Import Service responded on 07/06/2025 09:36 AM

We’re glad to hear that our communication hit the mark for you! It’s like we always say, clear communication is key, especially when it comes to cars—after all, nobody wants to speak “auto” when they can speak “human.” We’re also pleased to know that our quick turnaround on repairs made a difference for you. We aim to keep things moving faster than a sports car on the open road. Your feedback keeps our engines running smoothly!

Employees worked with

HW
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HAROLD W.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Very impressed, and pleased!
While I have toyed with the idea of using this facility for some time, but now I can only kick myself for not using Carmine’s way before now. I talked about my issues, the bit of concern I had with the transmission flush, which was my thought in needing, as well as the other fluids I wanted to have flushed, and changed. After our talk, and the “borderline” the car (2017 BMW X3) was approaching, I decided to schedule the flushing as well. The little hesitation that appeared at various moments in a stop light acceleration, or coming of the ramp to enter the flow of traffic - only I might have noticed - is no longer there. This was a big relief! Secondly, was my engine cooling concern, which is now nonexistent because of the “flush”. The car engine is running much cooler. The prior week (06-18-25) on I-85 South going through Charlotte my temperature gauge was all-but reaching 250 in 84 degree O/Side temperature. On the following Tuesday (06-24-25) in 102 degree o/side temperature, running 80 mph thru Charlotte again, the needle was barely over the first mark!! While this might not mean much to another person, it definitely means a lot to me. I am very proud of these guys. I even sent pictures of my dashboard running 80, w/102 temps, with a cooler running engine. And while I had not changed the air filter at the time, it is now!
I suggest if you have a question stop by and ask. You will be spoken to in a manner you can understand, and not feel bad about asking. These are good people, providing excellent service, and fair prices.
Carmine C. from Carmine's Import Service responded on 07/05/2025 09:37 AM

It's fantastic to hear that your first experience with us was more than just a fleeting thought! We’re all about turning those light bulb moments into happy driving experiences. Thank you for trusting us with your BMW X3. We know how concerning those sudden temperature spikes and hesitation can be, so it’s music to our ears that the issues have been resolved. Sounds like you’ve put our work to the test, juggling the heat and speed like a pro. Better engine performance can make such a difference, and we’re delighted to see the needle behaving for you!Thanks for the shout-out about our team. We’re dedicated to making sure you feel comfortable asking any questions—no need to feel like you’re in a math class with complex equations. We look forward to continuing to keep your car in tip-top shape!

Employees worked with

BA
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BETTY A.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
BMW M Roadster Service
My 2000 BMW M Roadster has been garaged and seldom driven over the last few years. It needed a thorough inspection and recommendation of work needed to make the car safe to drive. Carmine’s technician(s) performed such a service at no charge. They gave me a listing of items so I could customize what work I wanted to have done on this visit. Shout out to Stuart M who was very helpful (and patient) in helping me decide. I would definitely recommend Carmine’s for any auto service/repair work you need to have done!
Carmine C. from Carmine's Import Service responded on 07/04/2025 09:39 AM

We appreciate you taking the time to share your experience. It sounds like your BMW M Roadster is ready for its next adventure, and we're glad our team could help get it back in shape. Stuart is indeed a gem, known for his patience and ability to guide the undecided—sort of like a car whisperer, but without the metaphysical component. We're here to assist with all your auto needs, so feel free to reach out whenever you need. Happy driving!

Employees worked with

DG
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Diane G.
Walkertown, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Subaru check-up
My Subaru needed an oil change and tires rotated so I stopped by Carmine's Import Service.. My vehicle was checked thoroughly and a list of recommendations were made for the car's needs along with the price. I had the option to approve what work I wanted done or not. They did an awesome, meticulous job on the car with great detail. I was shown pictures and everything done was explained clearly. Carmine's is professional with outstanding staff. Customers are treated extraordinarily well.
Carmine C. from Carmine's Import Service responded on 06/30/2025 09:38 AM

We appreciate you taking the time to share such a glowing review! It sounds like your Subaru received the royal treatment at Carmine's Import Service. We take pride in giving our customers options and ensuring that every nut and bolt is in top shape—after all, a well-behaved car is a happy car. We're glad to hear our team hit all the right notes while keeping you informed along the way. Here’s to many more smooth rides ahead!

Employees worked with

CH
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Carol H.
Kernersville, NC
2014 Mercedes-Benz C250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Car Repair
I took my car to Carmine’s because it was becoming slow to start. They were very polite and friendly. They were very helpful in explaining the recommended tests and repairs needed. It was a positive experience and I will go back.
Carmine C. from Carmine's Import Service responded on 06/30/2025 09:38 AM

We're glad to hear that your experience was as smooth as your newly starting car! Our team takes pride in being polite and making sure our customers understand the ins and outs of their vehicles. If your car starts doing the slow-walk dance again, you know where to find us. Here's to many more positive experiences down the road!

Employees worked with

KR
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KEN R.
Jamestown, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
9
Professional, knowledgeable, courteous
Fixed my a/c, did a thorough check of all aspects of my vehicle, answered my questions, thanked me for my,business and I shook hands with the knowledgeable service writer whose hands were clean. And they washed & vacuumed it as well!
Carmine C. from Carmine's Import Service responded on 06/29/2025 09:39 AM

It’s great to hear that our team was able to keep their hands—and your vehicle—clean while providing top-notch service! We’re always here to answer your questions and ensure everything is running smoothly. Plus, who doesn’t love a complimentary wash and vacuum? It's like a spa day for your car! Your satisfaction means a lot to us, and we look forward to keeping your ride in prime condition.

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Oil change and some other work
They got me in on time. They gave me options. They are reasonably priced. I found them to give great service.
Carmine C. from Carmine's Import Service responded on 06/22/2025 09:37 AM

We appreciate your feedback! It's wonderful to hear that we were able to get you in on time and provide you with various options. Our goal is to deliver great service without breaking the bank, so it's encouraging to know we hit the mark for you. We're always here to keep things moving smoothly!


VO
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Victor O.
Evans, GA
2022 Tesla S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Excellent PPI
I was looking at buying a car in the area but I live out of state so I needed to find someone to do a pre purchase inspection. This was an EV as well so it’s a bit more difficult to find an experienced shop that can work on them. The PPI was very thorough and honestly saved me from buying a car that I would have quickly had a great deal of regret with. I can’t recommend Carmines enough. They were a pleasure to deal and everyone I spoke to was knowledgeable.
Carmine C. from Carmine's Import Service responded on 06/10/2025 09:36 AM

It's fantastic to hear about your experience! Finding the right shop for an EV can feel like looking for a needle in a haystack, so we're glad we could help steer you clear of potential regret. It's our goal to ensure our customers have peace of mind when shopping for their next ride. Plus, we like to think of ourselves as the car detectives, revealing all the secrets a vehicle might be hiding. We appreciate your recommendation and hope you find the perfect car that sparks joy, not regrets!

Employees worked with

AM
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Antonio M.
Winston Salem, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2025
verified customerVerified Customer
9
Land Rover Service
Stuart and team was great. First timer here and I will return. Felt the customer service was top notch and they really treat your car as If It were their own!!!
Carmine C. from Carmine's Import Service responded on 06/10/2025 09:36 AM

We really appreciate your feedback and are glad to hear that you felt well taken care of during your first visit. It sounds like Stuart and the team made a great impression! We're committed to treating every car like it’s our own, so it’s wonderful to know that our efforts are noticeable. If there's anything we can do to snag that fifth star on your next visit, don’t hesitate to let us know. We’re always up for a challenge!

Employees worked with

AL
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Ann L.
Lewisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
9
Car Service
nice folks to work with
Carmine C. from Carmine's Import Service responded on 06/09/2025 09:37 AM

We're delighted to hear that you found our team to be nice folks! We believe a friendly atmosphere makes the car import process a whole lot smoother. It's like visiting your favorite coffee shop, but instead of a latte, you leave with a sweet ride. If you need anything else, just give us a shout!

Employees worked with

AC
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Austin C.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Professional, high quality work.
Everyone here seems very nice and super professional. High quality level of work and they treat the vehicle as if it was their own. They washed the vehicle and provided a complementary bottle of water in the cup holder as a thank you. You will not find this level of luxury many other places. They made sure to call and give updates on the work every step of the way. I would recommend this place to anyone.
Carmine C. from Carmine's Import Service responded on 06/03/2025 09:37 AM

It's fantastic to hear that you had such a positive experience with us! Our team is dedicated to treating every vehicle like a precious heirloom, so it's nice to know they made you feel like royalty—complete with a complimentary drink service! We believe in keeping our customers in the loop, so we're pleased to hear that our communication met your expectations. Recommendations from satisfied customers like you are the highest compliments we could ask for. Looking forward to maintaining that luxury vibe for all who walk through our doors!

Employees worked with

GP
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GEORGE P.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Maintenance repair
Stewart and the guys done a great job as usual and had my car ready to go in the time that they said
Carmine C. from Carmine's Import Service responded on 06/03/2025 09:36 AM

It's great to hear that Stewart and the team hit the mark once again! It sounds like they not only delivered top-notch service but also kept their timing as precise as a Swiss watch. We appreciate your trust in us and look forward to keeping your car in tip-top shape. Keep on cruising!

Employees worked with

AB
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Amanda B.
Walnut Cove, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Best experience
One of the best experiences I have had in decades. They staff is super friendly, the shop is very clean, the communication is top notch, and the online view of the work needed is a huge help. I will certainly be telling everyone about this shop.
Carmine C. from Carmine's Import Service responded on 05/29/2025 09:37 AM

We're delighted to hear that you had such a fantastic experience with us! It sounds like we hit the right notes: friendly staff, a clean shop, and solid communication. We're glad the online view of the work made things easier for you—after all, it's hard to fix a car when you can't see what's broken. Your recommendation means the world to us, and we appreciate you spreading the good word. Here's to more great experiences ahead!

Employees worked with
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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? Let's celebrate Stuart McHenry for 8 dedicated years at Carmine's Import Service! Your tireless efforts keep our wheels turning smoothly #EmployeeSpotlight #AutoMaintenance ?

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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? Let's give it up for Dillon S! ? With your 10 years of dedication, you've truly become an indispensable part of our team. Your expertise and positive attitude are a winning combo! #EmployeeSpotlight #TeamPlayer

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. And 0% APR is available. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Thanks for the 5-star review, Andrew! ? We're thrilled to hear you found our service outstanding. Making car maintenance easy is what we're all about! ? #CustomerSatisfaction #QualityService

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