We bought a 2018 Ford Escape from Carvana in early August. In October the engine head and block cracked. Still barely within the original Silverrock warranty we waited 5 weeks for them to find a replacement engine and repairr car. Two months later this engine head and block cracked. It's been two weeks now, 6 phone calls with 6 different customer service advocates, promised a return/refund in email and by phone but every time we're told a manager is going to call back to explain the details within twenty four hours there is no call. We've now been told this FOUR times in one week. It now feels like Carvana is giving us a classic corporate runaround until we give up and they save the 18 grand they promised us for this cursed reject of a vehicle they sold us five months ago. Our only option now is to get our lawyer involved.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
