Cascade Collision Repair - Provo


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

792 Reviews

98% Would Recommend
Latest Review 12 days ago
Spencer J. on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spencer said the employees were friendly and he enjoyed working with them. He was not completely satisfied with the quality of the body work because the bumper was not put on correctly and not flush.
Category: Collision
Service Date: 09/28/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Armando F. on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Armando said he has to take the vehicle back because the bumper is slightly off to one side. The vehicle was shiny. The only thing that didn't go well was the bumper.
Category: Collision
Service Date: 09/20/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Emily G. on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Emily said her vehicle was delayed by about 4 days because of additional damage found.
Category: Collision
Service Date: 09/25/2017
Review Created: 10/03/2017
This review was collected via phone interview by Customer Research Inc.
James O. on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
James said the business provides great service but they scratched the area by his license plate. They buffed it for him and offered to paint it but he did not want to wait two weeks.
Category: Collision
Service Date: 08/31/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Concordia L. on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Concordia said the personnel she dealt with during her visit to this business were very nice and they communicated very well. She was satisfied with the quality of the body work but she is now hearing squealing noises that were not there before. There was no paint work done.
Category: Collision
Service Date: 08/22/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Taylor N. on 06/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Taylor said they fixed his vehicle really well. They had it for almost 2 weeks. She dropped the vehicle off on Tuesday and was told vehicle would be ready around the same time next week. It was an issue getting the right bumper. Her vehicle was delayed until the following Friday.
Category: Collision
Service Date: 06/08/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Ryan G. on 05/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ryan said this business was good. There was a hiccup with the rental setup. The repair was supposed to take 2 to 3 days but it took a week because additional damage was found.
Category: Collision
Service Date: 03/29/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Michelle A. on 05/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michelle said they had her vehicle for two weeks when it was supposed to be ready after one week. She does not know what the cause of the delay was.
Category: Collision
Service Date: 03/13/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Ankur J. on 05/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ankur said the only issue was his appointment time. His vehicle was delayed because they broke a taillight. He had a good experience, otherwise.
Category: Collision
Service Date: 03/31/2017
Review Created: 05/01/2017
This review was collected via phone interview by Customer Research Inc.
Jon H. on 02/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jon said when he went to pick up his vehicle, the battery was dead.
Category: Collision
Service Date: 01/11/2017
Review Created: 02/06/2017
This review was collected via phone interview by Customer Research Inc.
Alex on 02/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Alex said everything was done well. They didn't have any problems.
Category: Collision
Service Date: 12/21/2016
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Kayla H. on 02/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kayla said the business did a good job but she had to take the vehicle back to the business because the lights are not working.
Category: Collision
Service Date: 01/12/2017
Review Created: 02/02/2017
This review was collected via phone interview by Customer Research Inc.
Grant R. on 12/08/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Cheri. She said the repair to her vehicle at this business was excellent. She received many phone calls saying the same thing and they kept pushing out the date on her. Her vehicle was supposed to have initially been ready in 2 weeks but actually took 3 weeks. She would recommend them to others.
Category: Collision
Service Date: 11/23/2016
Review Created: 12/08/2016
This review was collected via phone interview by Customer Research Inc.
Ryan L. on 12/06/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ryan said everything was good with the business but when he picked up his vehicle, the battery was dead. He does not know why it was dead but they helped him out when he reported it to them.
Category: Collision
Service Date: 11/21/2016
Review Created: 12/06/2016
This review was collected via phone interview by Customer Research Inc.
Dan S. on 10/05/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dan said he really liked the way his vehicle turned out. It did take an additional week because of various reasons.
Category: Collision
Service Date: 09/21/2016
Review Created: 10/05/2016
This review was collected via phone interview by Customer Research Inc.
Caleb P. on 09/14/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Caleb said the headlights on his vehicle were pushed back a little bit, which kept the bumper from completely sealing because the bumper was not sealed properly, the paint around it is chipping. He has spoken to the business regarding this. His vehicle was delayed by 2 or 3 days because they were waiting on parts.
Category: Collision
Service Date: 09/09/2016
Review Created: 09/14/2016
This review was collected via phone interview by Customer Research Inc.
June D. on 09/02/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
June said the business provided pretty good customer service, even though there was a delay in receiving parts. She did not specify how late the vehicle was.
Category: Collision
Service Date: 08/09/2016
Review Created: 09/02/2016
This review was collected via phone interview by Customer Research Inc.
Kenneth B. on 08/02/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kenneth said they did a really good job and the bumper looks new.
Category: Collision
Service Date: 07/18/2016
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Kay C. on 08/01/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kay said he could not tell on the billing paperwork whether the employees at this business replaced the bumper or if they just fixed it. The paperwork showed a labor charge, but did not clarify. He expressed the work they did looks great.
Category: Collision
Service Date: 07/12/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Arron H. on 07/05/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Arron said the hood was still really loose so they had to go back and get it fixed. He also noted his vehicle was not ready on time and he had to wait another few weeks before it was ready. He did not indicate the cause of the delay.
Category: Collision
Service Date: 06/23/2016
Review Created: 07/05/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 136 in total