Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

930 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.625/5Overall Rating 4.625/5Overall Rating 4.625/5Overall Rating 4.625/5rating 4.625
Original
Overall Rating 2.3750031/5Overall Rating 2.3750031/5rating 2.3750031rating 2.3750031rating 2.3750031
97% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
AR
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great & timely service
Everyone is friendly. Waiting area is comfortable.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/17/2019

Thank you for your continued business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

HC
Herbert C.
AR
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Service with a smile
Recently I had some pretty routine work done and was again amazed at how positive the service staff was. They really showed pride in their jobs. Work was completed on time; no surprises with the final bill.All is well.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/16/2019

Thank you for allowing us to take care of your vehicle service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

MA
Marla A.
Mount Ida, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
service/oil change/recall fix
All requested services were performed promptly and to my satisfaction
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/15/2019

Thank you for allowing us here at Cavenaugh Hyundai to service your vehicle!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Hot Springs Village, AR
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Patrick Ransom
Everyone is so friendly and were ready for us when we got there even though we got there early.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/14/2019

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

DF
David F.
Royal, AR
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Good people
They did a good job in a timely manner.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/14/2019

Thank you for your continued business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

JG
John G.
Hot Springs Village, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Efficient, Friendly and Easy to schedule
All of it in the headline
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/14/2019

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

JV
Janis V.
Malvern, AR
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
the treatment is outstanding when you come in
when i come in it feels as if i:m at home , and being around family
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/14/2019

Thank you for allowing us to take care of your vehicle service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Hot Springs, AR
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
L. Bettis
Wonderful car and good service.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/14/2019

Thank you for your business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

RK
Robert K.
Hot Springs Village, AR
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service is the key here !
I ordered a special mirror to replace the OEM unit.
I wanted it installed on a specific date.
Appointment confirmed.....
Part waiting for me,,, confirmed.....
Installed in less than 30 minutes.. Perfect !
Trent runs a VERY well organized and efficient service dept., something I am not used to coming from Chicago.
Very Pleased.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/11/2019

Thank you for allowing us to take care of your Hyundai. We appreciate your business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

BA
Barbara A.
Hot Springs, AR
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Refreshing
I went in expecting to spend hundreds on routine scheduled maintenance and was told that it wasn’t needed yet and to wait another 10k or so miles and recheck. They have exceeded my expectations both times I have gone there.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/11/2019

Thank you for allowing us here at Cavenaugh Hyundai to take car of your vehicle service needs!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Little Rock, AR
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Service
No loaner car offered
Had to ask about loaner cars for service waiting. Said none available yet another customer came in later and was given one to use
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/10/2019

Thank you for choosing Cavenaugh Hyundai for your service needs. I apologize for the inconvenience with the loaner vehicle. We do have a limited amount of loaner vehicles for customers with downed vehicles. We do provide loaners for maintenance work but would have to schedule around the availability of our loaner fleet. We also offer free shuttle service as well. Please contact me for your next service visit and I can make sure we address your loaner needs.

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Camden, AR
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Satisfied customer
Take care of maintenance quickly
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/09/2019

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

BH
Baylon H.
Arkadelphia, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Great service
Good service
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/07/2019

Thank you for your continued business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
AR
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2019 Category: Service
Problem not fixed
Shop was asked to look at low beam headlights and gave me my car back with busted bulbs.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/07/2019

Thank you for choosing Cavenaugh Hyundai for your service needs. I have reviewed your tickets and see where you had declined the repairs that would have fixed your headlamp issue. Please contact me if you have any questions.

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Hot Springs Village, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Friendly and Quick service
Always quick and very helpful service dept.
Friendly staff
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/07/2019

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

PH
Paul H.
Hot Springs Village, AR
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Service excellence
The service department is always there and never has disappointed me. The last time I just happened to be in town and had a question about a service bulletin I had received. They not only answered my question, but immediately took the car into the shop and completed the service bulletin work without my having an appointment. No where else has that happened with any of my car dealerships.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/04/2019

Thank you for your kind words and most importantly your continued business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Malvern, AR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Customers
Yall work with your customers
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/04/2019

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

SD
Stephen D.
Lonsdale, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Sells service are great
Keep up the good service
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/03/2019

Thank you for your business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

GM
Gregory M.
Hot Springs, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
great service
no comment
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/02/2019

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

PK
Payne K.
Lakeland, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Going to Hot spring Hydundai is a plesure not a bother
I went Monday with out scheduling an appointment they smiled and and let me in immediately,
I have purchased four new Hyundai's, Three from
Hot Springs dealer Cavanaugh HYUNDAI,
I m a retired Ford dealer Seventy five years old
Trent and his crew should get an award from HYUNDAI.
They are the best and have my loyalty and respect, My Phone is 5011-463-0801
Payne Kipp (CHIEF)
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 01/02/2019

Thank you for your continued business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500