Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

780 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.8461562/5Overall Rating 4.8461562/5Overall Rating 4.8461562/5Overall Rating 4.8461562/5rating 4.8461562
Original
Overall Rating 2.3076954/5Overall Rating 2.3076954/5rating 2.3076954rating 2.3076954rating 2.3076954
98% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


GS
Gloria S.
Gurdon, AR
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Gloria S
Everyone there is always so friendly and helpful! I actually enjoy their company!
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/16/2018

Thank you for choosing Cavenaugh Hyundai for your service needs!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
AR
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Kindess wins every time..
As a first time customer in the service department, I appreciated directions to the waiting area and water as it was very hot! As a first timer, I would have also liked directions on how long I should expect to wait, Hyundai care package, and whether or not car washing is automatic with service. Still a very positive experience.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/16/2018

Thank you for choosing Cavenaugh Hyundai. We look forward to your future business.

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

RT
Rhonda T.
AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Customer Service
We are always treated with respect. Our car receives First Class Service. Thanks to Trent Lewis for always making my visit to the Dealership a pleasant visit.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/16/2018

Thank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

BS
Barbara S.
Murfreesboro, AR
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service
Awesome staff
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/16/2018

Thank you for your continued business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

RF
Richard F.
Hot Springs Village, AR
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Hyundai service
Very good
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/13/2018

hank you for your business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

PB
Penny B.
Hot Springs Village, AR
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Good people
Good people
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/13/2018

Thank you for choosing Cavenaugh Hyundai for your service needs!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

GH
Gary H.
Hot Springs, AR
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
oil change
Received call from dealership and they explained there was additional inspection required by manufacturer. Would have been better to know when appointment was scheduled but am pleased they at least paid attention.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
Oil Chang
45 minutes too long for oil change with an appointment
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/10/2018

Thank you for taking the time to visit with me about your recent visit to our store. We take pride in providing a thorough service service experience in an express manner. We strive to provide 5 star service and will not accept any less. Thank you for being a valued customer.

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

GW
Galvin W.
Warren, AR
2016 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Nice tech
Had the oil changed and the service technician let us know we needed two rear tires. He ordered them and about four hours later we had them on the car. He was really nice and accommodating.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/09/2018

hank you for choosing Cavenaugh Hyundai for your service needs!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

Verified Customer
Hot Springs, AR
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
They were prompt.
I shouldn't have to tell you about a bathroom I didn't use.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/09/2018

Thank you for choosing Cavenaugh Hyundai for your service needs!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

DR
Duncan R.
Pasadena, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Duncan R
Hyundai dealer in Hot Springs Arkansas they did a awesome job I had change my oil in my new vehicle when I was on vacation
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/07/2018

Thank you for your business!!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

EC
Eric C.
Hot Springs, AR
2017 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/06/2018 Category: Service
Tire
First I didn’t expect the dealer to have to order a tire for a new vehicle they sold me. Then I waited all day for a call that it was ready finally at 5 I called them and mysteriously it would be ready by 5:30.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/07/2018

Thank you for taking the time to visit with me today and giving me your feedback. I can assure you that 100% customer satisfaction is our number one goal here at Cavenaugh Hyundai.
Thank you for being a valued customer and enjoy your vacation!!

 
Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/10/2018

Just following up, I have addressed this issue with my staff and have made changes to ensure this will not happen in the future. Again thank you for being a valued customer of Cavenaugh Hyundai!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

GR
Geneva R.
Royal, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Good service...efficient
No complaints
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/05/2018

Thank you for your business!!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

KH
Kenneth H.
Glenwood, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
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TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/03/2018

Thank you for your continued business!!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

JF
John F.
Hot Springs Village, AR
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Service Was Great!
I thought the service manager was outstanding. I would recommend this dealership for service only.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/03/2018

Thank you for your business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

GJ
Georgia J.
Malvern, AR
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
The inside waiting room was clean and the sofa was comfortable and made us feel right at home.
Trent was very courteous and friendly. The service was speedy and did not take very long at all. we did not have a very long wait.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 07/02/2018

Thank you for your business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

RJ
Richard J.
Hot Springs Village, AR
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Cody - Trent- Blake
Excellent again. But please do not mess with my seat again ??
No reason to move any seats !
Thank You
R. S. Jurek
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 06/27/2018

Thank you for your loyal business!!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

DE
Donald E.
Royal, AR
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Reliable service and friendly staff
In for service, super fast this time for a drive in. Thanks to the service dept
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 06/24/2018

Thank you for your continued business!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

ME
Mireya E.
AR
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
The Service Department staff! Starting with the manager Trent, Blake and the rest of the crew!
I have been coming here for almost ten years. Trent has been the constant variable in a wave of personnel changes.
His leadership is evident. No matter who the new mechanic is, with Trent as his/her manager the customer is sure
to receive the best service ALWAYS.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 06/24/2018

Thank you for your loyal business!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

VL
Vicki L.
Hot Springs Village, AR
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Great Service
The service was completed in a timely manner. Explained everything that was done and why it was done. Appreciated the Service Managers pleasant, caring personality. Everyone so friendly,glad you are here.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 06/24/2018

Thank you for choosing Cavenaugh Hyundai for your service needs!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500

JJ
Jaime J.
AR
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Always great!
Every experience I have had with these guys has been exceptional!! Makes me feel good to know I can count on them.
TRENT L., Service Manager from Cavenaugh Hyundai Hot Springs responded on 06/24/2018

Thank you for your continued business!

Trent Lewis
Service Manager
Cavenaugh Hyundai
trentl@cavautogroup.com
501-623-0500