Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

407 Reviews

99% Would Recommend
Latest Review 26 days ago

Reviews


EV
Edmund V.
Morgan Hill, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Edmund said they were quick and efficient.
This review was collected via phone interview by Customer Research Inc.
Keith B. from Certified Auto Care responded on 04/27/2019

Thank you for the feedback Edmund, we appreciate your business.
Regards, Keith


GF
Gary F.
Morgan Hill, CA
Honda Civic Si
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2019 Category: Service
Gary said the business does not do good work and he will not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Keith B. from Certified Auto Care responded on 04/22/2019

Sorry you feel that way Gary. The only thing we replaced was the seat belt pre-tensioner with a used one which we had to spend a bit time to locate, because a new one from the dealer was significantly more expensive. You agreed to forgoe a new one given the miles on the car in favor of the used one. So, I'm trying to understand what was unsatisfactory to you? We also provided recomendations for problems we uncovered while servicing your vehicle, i.e. leaking right rear schock and front axle to name a couple. You declinced to fix those items at the time which was no problem. So, again would like to know why you were disatisifed, would like to hear back, you should have my email on my bus card or can leave a message after hours if you could, 408-778-8550
Keith 


NA
Nick A.
San Martin, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Nick said that the place provided him with a great experience overall, Keith keeps very open communication and is honest. He can trust the work that he does.
This review was collected via phone interview by Customer Research Inc.
Keith B. from Certified Auto Care responded on 04/22/2019

Thanks Nick, 
I apprecite you taking the time to send feedback. I've enjoyed serving you and you family over the years. See you agin when the need arises.

Best Regards,
Keith


MM
Mark M.
Morgan Hill, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Keith helps when help is needed!
I pulled up and over the curb at Walmart and when I backed out my whole front bumper came loose and was hanging by a thread. Keith spent more time trying to get me a decent priced bumper to replace the destroyed one than the mechanics took to replace the new one. Thanks Keith

DB
Dennis B.
San Martin, CA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Dennis said the business is terrific. They are personable, attentive to detail, and go out of their way too make sure he is taken care of. They do a nice job.
This review was collected via phone interview by Customer Research Inc.

DB
Derek B.
Morgan Hill, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Derek said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CM
Carri M.
Morgan Hill, CA
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Carri said she is upset to be losing this mechanic, since she is moving out of state. There is no other mechanic in the Bay area that does as good of a job as he does. He goes above and beyond to accommodate his customers.
This review was collected via phone interview by Customer Research Inc.

RS
Ron S.
Morgan Hill, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Ron said his vehicle was fixed quickly.
This review was collected via phone interview by Customer Research Inc.

RM
Rosemary M.
Morgan Hill, CA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Rosemary said that they couldn't fix her problem, but she likes and recommends them.
This review was collected via phone interview by Customer Research Inc.

DG
Devin G.
San Martin, CA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Devin said that Dave is a really nice guy.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Morgan Hill, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Robert said that the place took care of his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

SC
Saulo C.
San Martin, CA
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
Saulo said the business provides excellent service and they explain their work.
This review was collected via phone interview by Customer Research Inc.

BB
Bernard B.
Morgan Hill, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Bernard said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Morgan Hill, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Service was quick. Staff is very courteous and professional
Owner Keith and (mechanic) Ruben were very friendly, courteous and professional. I went in for a smog check. Service was quick and the price was reasonable. I will definitely return for vehicle service needs.
Keith B. from Certified Auto Care responded on 12/02/2018

Thank you sir, we appreciate your patronage. We look forward to seeing youi again.
Best Regards,

Keith


FC
Frank C.
Aptos, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Frank said this business was very good. Over all the service was excellent.
This review was collected via phone interview by Customer Research Inc.

TC
Tracy C.
Morgan Hill, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Tracy said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

GL
Gui L.
Santa Cruz, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Gui said he's been going to Keith for a few years. He cares about his customer and he takes care of him.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Morgan Hill, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
David said the employees completed service promptly. They provided quality service. They contacted him with any additional service concerns. They complete the work quickly.
This review was collected via phone interview by Customer Research Inc.

DA
Dave A.
Morgan Hill, CA
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Spoke with Dave's wife. She said this business was expensive.
This review was collected via phone interview by Customer Research Inc.

SH
Sam H.
Morgan Hill, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Sam said that the place and Kevin always give him good service.
This review was collected via phone interview by Customer Research Inc.

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