What else can you ask for!
THANK YOU KENNY FOR BELIEVING IN OUR SHOP THRU THIS ISSUE . WE WILL ALWAYS DO OUR BEST !!
THANK YOU ELARAINE FOR THE KIND WORDS / WE WILL CONTINUE TO STRIVE TO BE THE BEST WE CAN BE . YOU ARE MUCH APPRECIATED !!
thank you for your kind words and trust in our company . we appreciate your business
thank you very much !!! we appreciate your business
My companies success is partly due to the service they provide
THANK YOU FOR YOUR TRUST IN OUR COMPANY . WE WILL CONTINUE TO STRIVE FOR EXCELLENCE IN OUR SERVICE .
THANK YOU FOR YOUR KIND WORDS AND TRUST IN OUR COMPANY. WE WILL CONTINUE TO STRIVE TO MEET ALL EXPECTATIONS .
THANKS ROBERT , WE APPRECIATE YOU .
1) They stuck to their time promises and communicated quite effectively, even sending me pictures of the offending broken items.
2) They mark up parts a lot, unfortunately it's easy to get a quote for genuine parts from a main dealer nowadays and if I'm paying labor to fit parts, I am not so happy to pay >100% mark-up (even assuming they don't get a "trade" price)
3) They are remarkably good at quoting costs up front, given a very uncertain time to complete a task, they somehow managed to not have to take some of the possible steps but still came in exactly on budget .... amazing.
4) Given that I called to tell them that I had taken off a plastic cover/undertray and put it in the back of the car with the fixings, I was surprised that they sent it back with a huge labor charge, to find the tray still in the back of the car the next day.....
Overall, these guys are good for a local shop, they seem very competent and they are very upfront about time and cost.
IM SORRY YOU DID NOT HAVE THE EXPERENCE YOU WANTED WITH MY SHOP . I HAVE REVIEWED EVERYTHING WITH MY SERVICE TEAM AND WILL STRIVE TO CONTINUE TO PROVIDE THE EXCELLENT SERVICE I REQUIRE FROM THEM . UNFORTUNELY PRICING IS ALWAYS BETTER WHEN YOU PURCHASE PARTS YOURSELF . HOWEVER THE DOWNSIDE TO THAT IS WE WOULD NOT BE ABLE TO GIVE YOU THE 2 YEAR /24,000 MILE WARRANTY NATIONWIDE THAT WE DO. WE DO APPRECIATE YOUR FEEDBACK
THANKS VERY MUCH THE CONFIDENCE IN OUR SHOP . WE APPRECIATE YOUR TRUST .
RICK , THANK YOU FOR YOUR KIND WORDS . WE APPRECIATE AND VALUE YOUR BUSINESS. HAPPY HOLIDAYS!