Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

202 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


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Carlos C.
Manassas, VA
Subaru Tribeca (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Carlos said he received rapid service.
This review was collected via phone interview by Customer Research Inc.

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MONA F.
Manassas, VA
Ford Focus
Verified Customer
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11/03/2018
10/10 would hire again
Fair pricing that’s competitive with others in the area, a clean and organized establishment, and quality work in very little time. I didn’t have to take a day off work to get my car repaired because it was just that quick. The timing estimates I was given (when the part would arrive and how long the repair would take) were exactly right, many other places say it’ll be 1 or 2 days and then keep your car for a month with no update. My car was done in a couple of hours, exactly on time, and I got a phone call when it was done. Friendly and well trained staff, very thoughtful. The kind of attention you only get at a small business and not a huge corporation. My inspection had failed for a few minor reasons, and they went out of their way to get me back on the road as soon as possible, knowing I drive for UBER, because they didn’t want me to lose any income. I guarantee you a dealership or a chain store wouldn’t even have thought of that.

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DON T.
Manassas, VA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Service work
Great JOB as always, Thanks.

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Sara D.
Manassas, VA
GMC Sierra 1500
Verified Customer
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10/27/2018 Category: Service
Sara said her son's experience was good.
This review was collected via phone interview by Customer Research Inc.

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JIM T.
Woodbridge, VA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Customer Service
Tom really care about his customers and provides awesome customer service.

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ANDREW S.
Woodbridge, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
2010 Chevy truck
Great experience and great service

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JEAN W.
Manassas, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great Service!
Very Professional and honest service. Service on my Jeep was completed on time. I have been taking my cars to Tom ( Certified Auto Repair) for about 16 years and would not take them anywhere else to be serviced.

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BILLY W.
Manassas, VA
Kia Optima
Verified Customer
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10/16/2018
Awesome
Can't be anymore honest than Tom car needed a $1000- steering column repair and he was able to get the dealer to do it for free from a expired recall , he did everything for me from contacting the dealer to setting the appointment and arguing the recall I won't go anywhere else thanks Tom

CM
Cristine M.
Manassas, VA
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Cristine said the business was nice and does a good job.
This review was collected via phone interview by Customer Research Inc.

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JOSEPH C.
Manassas, VA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Very professional
Very professional and very honest excellent place to repair your vehicle

JI
JERRY I.
Herndon, VA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Driver and Passenger headlaamp assembly replacement
This was easy, peasy. Tom gave me the part numbers to order from Amazon. Scheduled the repair and it was done quickly with no issues. Love the replacements made by Dorman. Just need to drive the vehicle at night to see if I like the low beam aim Tom dialed in, and if not to go back to the shop for a quick adjustment at no extra charge.

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ANDREW S.
Woodbridge, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
2010 Chevy Silverado first visit
I received great service, price and auto advise. Could not have been a better experience. Will be taking all of cars there in the future.

CC
Carlos C.
Manassas, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Carlos said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Sherry G.
Manassas, VA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Sherry said the business is very courteous, she will use them again, everything was great and she is very happy with their service.
This review was collected via phone interview by Customer Research Inc.

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JEAN W.
Manassas, VA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Excellent Service
I have been taking my cars to Certified Auto Repair Service for many, many years. Excellent Service, professional and honest. I would not take my cars anywhere else. Even after I bought a new Jeep, the dealer offered a free oi change so I did take it to the dealer just for the oil change and guess what? They didn't put the oil filter on tight. What a mess, I could have burned up my new Jeep. Fortunately for me, I subsequently took my Jeep to Certified Auto Repair Service for something else and Tom found the oil leak from the filter not be on tight and had to even clean the large metal pan out under the Jeep.

So I will never take any of my cars to someplace else other than Certified Auto Repair Service!

JR
Jennifer R.
Manassas, VA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Jennifer said she loves this business. She is a returning customer. The staff is always able to get her in and out, same day.
This review was collected via phone interview by Customer Research Inc.

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Justin S.
Front Royal, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Justin said that the facility had great communication from the moment he walked in and overall it was a smooth transaction.
This review was collected via phone interview by Customer Research Inc.

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Silvia B.
Manassas, VA
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Silvia said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Debbie H.
Manassas, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Debbie said they were really nice and did a good job.
This review was collected via phone interview by Customer Research Inc.

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Christian L.
Middleburg, VA
Honda Passport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Christian said this is a very good business. The staff has great customer service.
This review was collected via phone interview by Customer Research Inc.