Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

100 Reviews

95% Would Recommend
Latest Review almost 5 years ago

Reviews


CM
Cory M.
Lakeside, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2014 Category: Service
Cory said the service is good. He said he picked his vehicle up from the business and something was not fixed. He took it back and they fixed it for him at no charge.
This review was collected via phone interview by Customer Research Inc.

CB
CHRISTOPHER B.
Pontiac Firebird
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2014
Very disappointing
I took my car to Certified Car Care because I thought it had a valve ping. I was told it was nothing serious but I would need to replace the harmonic balance wheel before the engine could be properly timed. The next day and $ 400 later I was told the engine had a bad rod knock and the estimated repair bill would be $ 2500 to $ 3500. Obviously if I had been told the real problem first I would not have wasted $ 400 on a needless repair. I have since taken the car to a more professional mechanic who diagnosed the problem correctly the first time and is billing me $ 750 to correct the problem. I feel I got nothing for my $ 400 from Certified Car Care because the mechanic obviously could not tell a timing problem from a rod knock. I would obviously not do business with Certified Car Care in the future.

MM
MARY M.
Santee, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2014
5
Promote service friendly employees

JC
JIM C.
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2014
High Quality Work at a Reasonable Price
I needed my daughter's vehicle checked out top to bottom before she relocated to Seattle. The folks at CCC evaluated all aspects of the vehicle and made recommendations as to what work should be done and why. I had most of the recommended work done and it was done on time and for a price that was reasonable by any measure.

RO
ROBERT O.
Chula Vista, CA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014
2000 SS Camaro
Guys their know their business and get right on it. Awesome customer service.

EM
ELLEN M.
Lakeside, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014
excellent service
you check things out to make sure all is in good working order. I appreciate that!

LB
Lorraine B.
Santee, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2014 Category: Service
Lorraine said she is very satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

LB
Laura B.
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2014 Category: Service
Laura said everything needing to be done on the vehicle was done, and it was done fast.
This review was collected via phone interview by Customer Research Inc.

AD
Angie D.
San Diego, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2014 Category: Service
Angie said this business did a great job. They were quick and the price was good. She really appreciates how they kept her informed.
This review was collected via phone interview by Customer Research Inc.

RF
Rory F.
Chula Vista, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2014 Category: Service
Rory said the business helped him out with some of the pricing and the people were very knowledgeable. They also helpfully pointed out a few others issues needing attention of which he was not aware.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Lakeside, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2014
good service
very timely knowable service. Fair price

GS
GARNET S.
Campo, CA
Toyota Prius
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2014
put to much oil in Prius
car take 3.9 Qt oil, they said they put 5 Qt Oil in . Why?? oil is one inch over mark on dipstick. started car and warmed it up, it did go down some. Not sure if I would recommed this shop. Not sure if I will go back. I must go back and have some oil taken out.

FB
FRANK B.
San Diego, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2014
Great experience
Greg was my main contact and always kept me updated. Gave me a very fair price when additional work was needed

SB
Steve B.
San Diego, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014 Category: Service
Steve said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

BC
Bob C.
Alpine, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014 Category: Service
Bob said they did not do anything wrong. They answered any question he had, so there was nothing to complain about.
This review was collected via phone interview by Customer Research Inc.

MK
Matt K.
San Diego, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014 Category: Service
Matt said everything went as he expected.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Dodge SRT-4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/28/2013 Category: Service
Richard said the business is good but his experience was not so great because he had to go back. He had a fuel pump replaced and it disconnected on the way home so he had to bring it back to have them replace it again
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
La Mesa, CA
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2013 Category: Service
Mark said he likes the way they take care of him at this business. Greg has integrity.
This review was collected via phone interview by Customer Research Inc.

JP
Jack P.
Lakeside, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2013 Category: Service
Jack said the service is amazing.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
El Cajon, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2013 Category: Service
John said they did what they were supposed to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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