Was here for my 90K mile major service, and while there was a small mishap during the process, what stood out was how it was handled. Cody took full responsibility and made things right without hesitation, which speaks loudly about the shop’s integrity and commitment to exceed customer satisfaction.
The recovery service was thorough, Cody’s team including Omar were professional and communicative throughout. It’s not always about everything going perfectly, but about how issues are resolved, and in this case, they went above and beyond.
I appreciate their honesty and dedication, and I wouldn’t hesitate to return for future service.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
The recovery service was thorough, Cody’s team including Omar were professional and communicative throughout. It’s not always about everything going perfectly, but about how issues are resolved, and in this case, they went above and beyond.
I appreciate their honesty and dedication, and I wouldn’t hesitate to return for future service.