Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

829 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Marshall, WI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
The service is excellent.
Chausee Automotive is very professional.

TP
TERRY P.
Columbus, WI
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Volvo steering problem
Promptly diagnosed the problem and (thankfully) repaired the vehicle as soon as parts arrived, since vehicle was not safe to drive.

DK
Dan K.
Wisconsin
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Dan said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

IM
Ian M.
Sun Prairie, WI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Ian said the staff at the business had all the work done in the same day and he was happy with everything.
This review was collected via phone interview by Customer Research Inc.

NC
NICK C.
Sun Prairie, WI
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Highlander
Great service and fair price. Thanks Gary, Howie & Jim.

JA
John A.
Sun Prairie, WI
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
John said he went into the business a day earlier than his appointment. They were able to accommodate him and get everything done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PM
Pat M.
Wisconsin
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Pat said they did a great job.
This review was collected via phone interview by Customer Research Inc.

MK
MIKE K.
Sun Prairie, WI
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
AC issues
Appreciate the honest evaluation of my air conditioning problems.

KP
Kristie P.
Sun Prairie, WI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Great service
As always great service and friendly staff.

MW
Mike W.
Sun Prairie, WI
Ford Contour
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Mike said the staff is always friendly, prompt and professional.
This review was collected via phone interview by Customer Research Inc.

DP
Dan P.
Wisconsin
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Dan said the staff works fine.
This review was collected via phone interview by Customer Research Inc.

GW
GARY W.
Sun Prairie, WI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Very Satisfied As Always
Service that's conscientious, trustworthy, honest and professional - and achieves the desired results!

GH
Gerard H.
Wisconsin
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Gerard said they are good.
This review was collected via phone interview by Customer Research Inc.

BM
Brandon M.
Madison, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Brandon said the mechanic was straight forward and he called before he did any work. He thought the price he was charged was reasonable as well.
This review was collected via phone interview by Customer Research Inc.

DR
Donasia R.
Wisconsin
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Donasia said, this business is very thorough. They checked everything out on her vehicle and gave her a call to tell her the results and she said they fixed everything to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

JW
Jerry W.
Sun Prairie, WI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Jerry said the staff were fast and they corrected the problem with her vehicle.
This review was collected via phone interview by Customer Research Inc.

RV
Robert V.
Wisconsin
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Robert said that he enjoys the jovial atmosphere of the place and says they are a warehouse of knowledge.
This review was collected via phone interview by Customer Research Inc.

RV
ROBERT V.
Sun Prairie, WI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Nice Work
Easy to make appointments and timely work completion. I have confidence in the work they do.

BJ
Bob J.
Sun Prairie, WI
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Bob said the employees were very professional. The completed the service they promised. The work was done below the estimated price. The work was great.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Saturn Ion
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2018
Didn't fix the problem...
My car would have trouble starting. It didn't occur every day. Maybe every 5th day. I explained the situation to Chausee, and I wasn't sure it would act up for them, but it was a problem that needed fixing.

Got a call a couple hours later. The car "acted up" for them and I was in need of a new starter. I made them aware the starter was replaced 3 years prior due to a recall, and that couldn't be the issue. They were steadfast in their diagnosis, so I agreed to have the starter swapped out.

$370 dollars later, I go to start my car, not 6 days after the work was complete. The same thing happened, and it has been happening every few days since the "fix". Out $370 for a starter that wasn't broken, and my problem continues. Needless to say, not a fan of Chausee.

Displaying Review 1 - 20 of 829 in total