Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

817 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


GH
Gerard H.
Wisconsin
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Gerard said they are good.
This review was collected via phone interview by Customer Research Inc.

BM
Brandon M.
Madison, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Brandon said the mechanic was straight forward and he called before he did any work. He thought the price he was charged was reasonable as well.
This review was collected via phone interview by Customer Research Inc.

DR
Donasia R.
Wisconsin
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Donasia said, this business is very thorough. They checked everything out on her vehicle and gave her a call to tell her the results and she said they fixed everything to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

JW
Jerry W.
Sun Prairie, WI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Jerry said the staff were fast and they corrected the problem with her vehicle.
This review was collected via phone interview by Customer Research Inc.

RV
Robert V.
Wisconsin
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Robert said that he enjoys the jovial atmosphere of the place and says they are a warehouse of knowledge.
This review was collected via phone interview by Customer Research Inc.

RV
ROBERT V.
Sun Prairie, WI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Nice Work
Easy to make appointments and timely work completion. I have confidence in the work they do.

BJ
Bob J.
Sun Prairie, WI
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Bob said the employees were very professional. The completed the service they promised. The work was done below the estimated price. The work was great.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Saturn Ion
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2018
Didn't fix the problem...
My car would have trouble starting. It didn't occur every day. Maybe every 5th day. I explained the situation to Chausee, and I wasn't sure it would act up for them, but it was a problem that needed fixing.

Got a call a couple hours later. The car "acted up" for them and I was in need of a new starter. I made them aware the starter was replaced 3 years prior due to a recall, and that couldn't be the issue. They were steadfast in their diagnosis, so I agreed to have the starter swapped out.

$370 dollars later, I go to start my car, not 6 days after the work was complete. The same thing happened, and it has been happening every few days since the "fix". Out $370 for a starter that wasn't broken, and my problem continues. Needless to say, not a fan of Chausee.

WG
Wess G.
Wisconsin
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Wess said the business' staff was reliable, and on time.
This review was collected via phone interview by Customer Research Inc.

DW
David w.
Sun Prairie, WI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Always fast and affordable.
They always take good care of my vehicles and they are responsive, communicate what is the issue, and give accurate cost.

RL
Ray L.
Sun Prairie, WI
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Ray said the vehicle is fixed.
This review was collected via phone interview by Customer Research Inc.

JW
jeff W.
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Above and beyond
This shop will go above and beyond whats necessary to uncover the repair issue, and at the end deliver a fair price. I am highly impressed!!

RS
Ray S.
Sun Prairie, WI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Ray said he has been working with the business for over 25 years. They do what he asks in a friendly and efficient manner.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Wisconsin
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Robert said the service was smooth, and everything from start to finish went well.
This review was collected via phone interview by Customer Research Inc.

DM
don m.
Sun Prairie, WI
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Great repair shop.
Last fall one of my brake lines failed on my truck. I had it towed to the shop and they fixed it right away and for what I thought was a fair price. I've driven the truck ever since then with the worry of one of the other brake lines possibly failing.' It was so worry some to me that every time I had to stop I would be looking ahead and trying to figure out what path I would take, or which ditch I was going to dump into to avoid a crash and hitting someone. I finally had enough and stopped in and talked with Gary to got some pricing ideas from him and decided to schedule an appointment to get the rest of the brake lines replaced. They also had to replace 2 power steering lines that started leaking the day before my appointment for the brake lines to be repaired.. The repair came in slightly above the lower estimate I was quoted, but they also replaced those 2 power steering lines. I've had my truck repaired here many times. It's an older 2001 GMC with 187,000 miles. I have great respect for this shop. I never feel like I wonder if they're doing repairs that are not needed or that the cost of the repairs are way too high. Great shop, honest work fair pricing.

JB
JODI B.
Sun Prairie, WI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
GreatService!
Always great service at Chaussee, but sometimes you have to book your appointment out a couple of weeks.

SG
Shiv G.
Wisconsin
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Shiv said it was a good experience and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

KB
Kirk B.
Sun Prairie, WI
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Trustworthy. Reliable, good quality service - reasonable price
Good work done as promised.

NC
NICK C.
Sun Prairie, WI
INFINITI Q50
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
2015 Infiniti
Great service at a fair price. Staff is courteous and knowledgeable.

BD
Bob D.
Sun Prairie, WI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Bob said he always been satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

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