I sincerely apologize for the lack of communication on our part and the inconvenience this situation has caused you. Please contact us at your earliest convenience, so that we may have the opportunity to make this situation right by you.
We are so sorry that this has happened, we called to talk to you about this mistake that we made. Please call or stop in so we can make this right with you. We are not ok losing a customer that we consider a friend over our mistake. Please let us make this right with you.