ReScore Reviews™ (16)
Hi there! This is William Neill, the Service Manager at Ciocca Hyundai of Williamsport. We spoke at the time of your pick-up along with the service advisor, Zach. I am sorry that you has a less than desirable experience here with us. I know you weren't getting a lot of answers at the time. We were following up as quickly as we could with who we needed to talk with. We did finally touch base with most of who was needed to make some adjustments to your bill. We explained all that has happened and we were authorized to adsorb the repair in its entirety through the service department. So we would like to offer you a full refund of parts and labor for your repair. Our offer is certainly not contingent on any reviews received but I would personally like to see if you would be willing to re-score my service advisor, Zachary Pewterbaugh. The reviews are a direct reflection on him. I know he (and all of us here in service) strives to offer the best experience we can through the process of getting vehicles repaired and all the costs and stresses that come along with that. I know when we spoke here at the store you had expressed that he was very helpful and respectful and I know he was questioning me if there was anything he did not do properly in his dealings. If you would consider giving him a re-score, I know it would mean a lot to him. We left you a couple messages but if you would reach out to us with your information, we would like to get that refund started for you. You can reach us at 570-567-2000. Or you can email me directly at firstname.lastname@example.org. I hope you have a fantastic day, Mrs. Snyder.
Just checking in to make sure you got the refund for your repairs. I again apologize it took so long but I do appreciate your patience through the process
I wanted to double check and make sure you received your refund for your repair. I did notice there was rescore posted and I was wondering if you would be willing to rescore the service department. I know there were many frustrations and I hope we were able to resolve those issues. It would mean a lot to my service writer as it is his report card of how he performed through the process.
He was friendly and took his time to explain to me the process and approximate amount of time to for the mechanics to complete the job.
He's a keeper!
Friendly, responsive and knowledgeable to my request and my automotive needs!
He's a keeper!
Thank you Ciocca!
Hi there! My name is William Neill. I am the service manager here at Ciocca Hyundai of Williamsport. I want to first thank you for taking the time out of your day to review our service department. We take these survey very seriously as they are our score cards and have a huge impact on us both as individuals as well as a department. It is the up-most importance that we provide a 5 star experience. That is our goal with every customer. Anything less than that is seen as a failure on my part both by Hyundai as well as from myself. I see that you had said the experience was Great and everything was good but only provided a 3 star review. In an attempt to provide that 5 star, amazing experience we strive for, I would like to ask if there is anything that we missed that caused a low rating. We all strive to grow and need to use every experience we can to learn and improve so I am asking if there is any ways we need to grow/improve to obtain this rating. If there is not a concern that comes to mind and you felt everything was great would you consider a re-score as these reviews have a high impact on myself. Beyond the score, I truly do want to provide the best service we can. I look forward to many more interactions over the years to come as we service your vehicle. Thank you again for taking the time. I hope you have a wonderful day!