ReScore Reviews™ (14)
Thank you for the great review!
I just wanted to reach out and introduce myself. My name is William Neill and I am the new service manager in training for the Hyundai of Williamsport store. I have recently started here just a week ago and am trying to tackle many of the concerns being brought to my attention. I am very sorry that your experience here at Hyundai was less than ideal. I am looking into your last visit and trying to get to the bottom of what went wrong. Would it be possible for me to reach out to you to discuss where we may have failed you and what we can be better at as we continue to grow? I can reach out to you or you can certainly call me anytime here at the store during service hours. I would like to resolve any issues that arise and continue to strive for a 5 star experience with every customer. Here at Hyundai, anything less than a 5 star experience is a failure on our part. So I would very much like to have a chance to remedy the concerns brought up. I look forward to speaking with you in the near future. Have a great day, Mr. Ottenmiller.
Thank you for the kind words! We are so happy your visit to Ciocca Hyundai went so smoothly. Our reviews are our report card with Hyundai, would you mind rescoring for a 5-star rating? We would love to continue providing great service to awesome customers like you. Thanks again!
Thank you for the kind words! We’re so happy your visit to Ciocca Hyundai went so smoothly. Our reviews are our report card with Hyundai, would you mind rescoring for a 5-star rating? We’d love to continue providing great service to awesome customers like you. Thanks again!
Good Afternoon Mr. Robbins,
I'm happy to know that you were happy with your recent visit to Ciocca Hyundai of Williamsport! Our individual report cards are directly tied to our customer reviews. I see you gave a 3/5, if you do not feel we earned a 5 star from you, please let me know how we can make it right! If you feel we have already earned a 5 star, Would you mind rescoring to 5/5 stars?
I wanted to reach out and thank you for taking the time to respond to our survey from Hyundai. I see we did not meet your expectations for a pleasant visit with us. We take our customer satisfaction very seriously and is our number one priority. I want to be able to assist with any concerns you may have and help where I can.
The Service Advisors and I take our customer feedback and satisfaction very seriously. As these are OUR report cards to our immediate management.
Please let me know how we might be able to make things right with you!