Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

138 Reviews

93% Would Recommend
Latest Review 18 days ago

Reviews


NC
Nathaniel C.
Odenton, MD
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2018 Category: Service
Nathaniel said it took a lot longer than anticipated. He stated he thinks the staff was really busy. They never called him back when they told him they would. He originally wanted to get his vehicle repaired over the weekend. It got back to him on Thursday.
This review was collected via phone interview by Customer Research Inc.

RL
Randall L.
Glen Burnie, MD
BMW 5 Series
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2018 Category: Service
Randall said his vehicle motor was running very badly. He walked into the place for the 1st time and talked with the staff member at the counter. He asked him to look at the vehicle and tell him what was wrong with it, so he could decide whether to put the money into having it fixed, or not. The employee at the counter did not give him a quote or have him sign anything. The facility told him that he would need a new motor, 2 days later. When he came in for the vehicle, he was surprised to find out he had a $290 bill for the diagnostic.
This review was collected via phone interview by Customer Research Inc.

AE
Andrew E.
Glen Burnie, MD
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Andrew said the business was courteous and they also provided fast service. He appreciated their service.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Baltimore, MD
Volkswagen Passat Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Paul said the employees did good work. He was quoted $450 but the cost came out to be $570.
This review was collected via phone interview by Customer Research Inc.

RE
Roland E.
Pasadena, MD
Jaguar XK8
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2018 Category: Service
Spoke with Dolores. She said Roland was not too happy. He got a mile down the road and the vehicle was missing really badly. They worked on the brakes without his permission and his bill was $3800. The vehicle is back at the facility.
This review was collected via phone interview by Customer Research Inc.

BW
Bill W.
Glen Burnie, MD
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
City Imports Ltd
What makes this place is the people. Starting with the owner Dennis Pye, who is one of the most honest and upfront people you will find operating an auto repair facility. Then we move on to the employees who are extremely knowledgeable and trained. They have all been there for a long time, which speaks to Dennis ‘s treatment of his employees. Their work is always done when they say it will and they stand behind their work. I have been having work done on my vehicles there for over thirty years.

BB
Bobby B.
Severn, MD
Audi A5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Bobby said he appreciates the staff, the great customer service, and their helpful attitudes.
This review was collected via phone interview by Customer Research Inc.

CK
Christopher K.
Severn, MD
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Christopher said the staff truly care about their customers. Brad was great with communication and he fixed the vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JL
Jose L.
Glen Burnie, MD
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Jose said he was told his vehicle would be done in 40 minutes and he would receive a call when the work was done. He waited and waited, and even drove by later, but didn't get the vehicle until the next day. No one called to explain or inform him and the pricing differed greatly from what he was originally told as well.
This review was collected via phone interview by Customer Research Inc.

KO
Kionna O.
Millersville, MD
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Kionna said the service was good. She had no complaints.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Arnold, MD
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
Brake Replacement --- Perfect Experience !!
This is an easy review to write. So often customers are disappointed with retailers and car repair shops. NOT City Imports

I brought my Audi A6 in for replacement of my front brake pads, rotors and sensors.

I called in advance to make an appointment. There was no lengthy delay in making an appt. I actually could have brought my car in the same day, but it was a work day for me, so I made it for 2 days later. I was given a price quote and estimate of time for the job

I brought the car in and there were no surprises. Price was right (I might add it was 40% less than the dealer's service quote), Service was great and I was in an out the door in one hour and 45 minutes, just as predicted.

Brad was great to deal with. I would recommend City Imports to anyone !

MM
Mike M.
Maryland
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Mike said the business provides timely service, they get the work done at a nice price. The service staff are polite. Brad is really good.
This review was collected via phone interview by Customer Research Inc.

LS
Lester S.
Severn, MD
BMW 745Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Lester said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SH
Sean H.
Riverside, NJ
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Sean said the service was great overall.
This review was collected via phone interview by Customer Research Inc.

RQ
Ronald Q.
Severn, MD
BMW 840Ci
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Ronald said he was treated fairly well. They did not promise a time the vehicle would be ready, but it took longer than expected.
This review was collected via phone interview by Customer Research Inc.

JP
Jeffrey P.
Glen Burnie, MD
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Jeffery said the business got right to work on his vehicle the moment he dropped it off. They were willing to work with his price range and offered good solutions for his vehicle service needs.
This review was collected via phone interview by Customer Research Inc.

RD
Russel D.
Laurel, MD
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Russel said they do a good job and they are reasonable. Brad is very accommodating and Dennis is a nice person.
This review was collected via phone interview by Customer Research Inc.

IS
Ian S.
Brooklyn, NY
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Ian said they did a great job.
This review was collected via phone interview by Customer Research Inc.

KY
Keanna Y.
Ellicott City, MD
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Keanna said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Kishore B.
Ashburn, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Kishore said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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