Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

954 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6060615/5Overall Rating 4.6060615/5Overall Rating 4.6060615/5Overall Rating 4.6060615/5rating 4.6060615
Original
Overall Rating 2.3125013/5Overall Rating 2.3125013/5rating 2.3125013rating 2.3125013rating 2.3125013
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


LR
Luis R.
Bronx, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Excellent
Excellent customer service

AA
Alfredo A.
Bronx, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Service
Work on vehicle always up to par.
LENNY R., Service Manager from City World Hyundai responded on 04/18/2019

Out goal is a 5 star rating every visit. 

Please tell us what we can do to improve your future rating. 

Thank you, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Cincinnati, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great Customer Service
I love the way the workers treat their customers
LENNY R., Service Manager from City World Hyundai responded on 04/18/2019

Thank you so much for the great review and 5 star
rating. 

We really appreciate it. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

GC
Gregorio C.
Bronx, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Good
Even though it took some timw to get the lart for my car they took care of the issue at hand and thats the plan. The only thing I dont agree with is payimg $2 for the rental per day
LENNY R., Service Manager from City World Hyundai responded on 04/17/2019

Appreciate the 5 star review. 
I will issue a service department credit to you for the $2 a day difference you were charged for  rental. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

CL
Christina L.
Bronx, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Services
Fast and efficient
LENNY R., Service Manager from City World Hyundai responded on 04/15/2019

Thank you we appreciate the 5 star rating and 
great review. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2019 Category: Service
Good service
It was speedy service.
LENNY R., Service Manager from City World Hyundai responded on 04/15/2019

Thank you for your survey response. 

Our goal is to always earn 5 star rating. 
Please let us know what we can do to improve. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AQ
Alicia Q.
Cortlandt Manor, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
consumer relations
as long as Jessica is there i will continue to take my car there she has outstanding consumer relation
LENNY R., Service Manager from City World Hyundai responded on 04/13/2019

Thank you we appreciate the great review and 5
star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

EP
Esther P.
Providence, RI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Recall service
For once a dealer with good swrvice...jesse is an assett
LENNY R., Service Manager from City World Hyundai responded on 04/12/2019

Thank you for great review 
We really appreciate it and hope to see you again 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

RR
Robert R.
New York, NY
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Car needs
Entire staff is friendly and knowledgeable in their duties. You can feel confident when leaving that your car is being well maintained.
LENNY R., Service Manager from City World Hyundai responded on 04/12/2019

Thank you for the great review 

We also value you as our loyal customer. 

See you next visit. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Very good
No comments 'll
LENNY R., Service Manager from City World Hyundai responded on 04/12/2019

Thank you for taking time to complete survey. 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

PD
Pearl D.
Bronx, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
My Service Rep Jessica
She definitely goes far and beyond for any customer that she interacts with. She represents the company very well. Very professional, always in good spirits and she does her job pass expectations. From my first interaction until my recent service appointment, she has always remained the same professional outgoing woman. Definitely an asset to the company.
LENNY R., Service Manager from City World Hyundai responded on 04/12/2019

Yes Jessica is great and cares about our customers.

Thank you for the great review and 5 star rating
It means a lot to us. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

RM
Raphael M.
Bronx, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Excellent
They are fast and effective

Verified Customer
Mount Vernon, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Best service
Jessica is always a pleasure . She’s the best !! Love this place because of her .
LENNY R., Service Manager from City World Hyundai responded on 04/10/2019

Yes we are lucky to have Jessica taking care of our
customers 

Thank you for your kind words and 5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

JB
Juan B.
Bronx, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Service
Comfortable
I was explained the issue with my car and given a estimated time line of completion,which they met.costumer service was courteous and professional.
LENNY R., Service Manager from City World Hyundai responded on 04/05/2019

Hope to earn a 5 star rating your next visit,

Thank you for taking time to complete survey 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

WH
Wanda H.
New York, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
City World Hyundai Rock
They were very professional and helpful!
I did not have a long wait!
LENNY R., Service Manager from City World Hyundai responded on 04/02/2019

Glad we could take care of you quickly. 

Thank you for the 5 star rating. 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

DK
Daniela K.
Bronx, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Service Campaign for Santa Fe
Great service!
Thank you!
LENNY R., Service Manager from City World Hyundai responded on 04/02/2019

Thank you appreciate the 5 star rating 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2019 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2019 Category: Service
1st Complilmenary Scheduled Maintenance Service
I didn't see the tech who worked on my car for the fist complimentary visit. Overall the timing was great for me to get to work.
LENNY R., Service Manager from City World Hyundai responded on 04/02/2019

Thank you for your response, Hope we can earn 5
star rating your next visit. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

JD
Jose D.
Bronx, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
first service on my 2017 santa fe
the complete staff was very professional and knowledgeable, and as promised I was in and out without any waste of my time.
LENNY R., Service Manager from City World Hyundai responded on 04/02/2019

Thank you, Appreciate the great review and 5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

BS
Breanna S.
New York, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Great quick service
Everyone is so nice and the service is quick. I don’t mind driving farther since the Hyundai service location by me closed. I just feel more comfortable getting my car serviced by the dealership.
LENNY R., Service Manager from City World Hyundai responded on 04/01/2019

Thank you for your kind words & the 5 star rating. 

We welcome that you have chosen us for service. 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AS
Althea S.
Bronx, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Great Service
The staff is professional and there is not a long wait.
LENNY R., Service Manager from City World Hyundai responded on 04/01/2019

Thank you, appreciate the great review and 5 star survey. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com