Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

694 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.6521752/5Overall Rating 4.6521752/5Overall Rating 4.6521752/5Overall Rating 4.6521752/5rating 4.6521752
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
92% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


PA
Peter A.
Bronx, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Service
Excellent service

VS
Victor S.
Bronx, NY
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Done right the first time.
Prompt

JS
Jerry S.
New York, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
place is clean, and the work is done fast
I like that a can see my car when their working on it.

YR
Yvette R.
Bronx, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Happy Hyundai
My experience with my Santa Fe Sport and the service dealer has been very good

AS
Andrea S.
New York, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great service, friendly staff
Friendly staff, no issues with oil changes
LENNY R., Service Manager from City World Hyundai responded on 10/19/2018

Thank you for the great review. 

We appreciate it, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Good service
Good

Verified Customer
New York, NY
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Friendly staff
A+
LENNY R., Service Manager from City World Hyundai responded on 10/19/2018

Thank you for the great review. 

We appreciate it, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2013 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2018 Category: Service
Simple starter probem
My starter was dying and could not be figure out by the service center in Manhattan on 2nd Avenue (which is closed now) and the service center on Boston Road. It was truly upsetting and I won’t take my car back to any Hyundai service center that charged for for NOT finding the problem even after I suggested it may have been the starter which was the problem all along.
LENNY R., Service Manager from City World Hyundai responded on 10/19/2018

We spend a great deal of time and effort inspecting
your car and trying to duplicate your concern. 

We find it not in our customer interest if we guess
at what might fix a concern,  especially at your expense. I also see that you were charged a discounted minimum.  

We would have like to repair your car but 
again rather not guess on a fix. 





Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VH
Valerie H.
Bronx, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Among other things, proximity to home.
I used to have my car serviced at the dealer where I purchased, on Hillside Avenue In Jamaica Queens. However, when I voiced my displeasure concerning an incident which occurred there, I was totally ignored. Then a friend pointed out your existence and I made an appointment with you. That was two or three years ago. I was and am very pleased with your service and will continue to be a customer.
LENNY R., Service Manager from City World Hyundai responded on 10/19/2018

Thank you for being our valued customer. 

Appreciate the great review. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Fast service
Very friendly staff and fast service. My service adviser Jessica is awesome everytime.
LENNY R., Service Manager from City World Hyundai responded on 10/19/2018

Thank you for the great review. 

We appreciate it, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Hyundai Recall Visit
The service was excellent. Very attentive and did not take a long time for the recall visit. Courteous and friendly. Up front and honest about pricing of services. I would recommend City World Hyundai to customers. Great experience
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

Thank you so much for the kind words &
great review. 

Hope you will visit us again 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Brooklyn, NY
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Welcoming and friendly staff
Every went well , staff was friendly and explained to us in detail everything that was needed to know about what our vehical needed to function
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

At your service, Thank you for the great review


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

MM
Madline M.
Bronx, NY
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Close to home
Would like to have had my problem solved the first time there.
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

Please bring the vehicle in so that we can inspect

If the air bag warning light on dash is not on then 
the system is fully functional 

Bring in at your convenience  a re-inspection.  

Lenny Rodriguez  


Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AG
Alfonso G.
Bronx, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
PROMPT SERVICE AND CONVINIENT LOCATION
THIS PLACE PERFOMES A PROMT AND QUICK SERVICE
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

Glad we could take care of you efficiently

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
?
My son drove in for service, told me he was quite pleased .
LENNY R., Service Manager from City World Hyundai responded on 10/11/2018

Glad we could take care of him. 

Thank you, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VG
Victoria G.
Dingmans Ferry, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Fast service
Courteous and fast service.
LENNY R., Service Manager from City World Hyundai responded on 10/11/2018

Thank you

Glad we could take care of you efficiently 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Service
Customer service is excellent. Response and service time quick and efficient.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Price discrepancy
Better explanation of the difference between booking online and in service center with regards to pricing.
LENNY R., Service Manager from City World Hyundai responded on 10/11/2018

Thank you for pointing the on line problem out
We have worked with site management and they
have corrected that issue. I have made note of 
your service credit in out system. 

Thanks Again 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

OC
Orlando C.
Bronx, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Awesome service
Awesome service in and out. Super accommodate
LENNY R., Service Manager from City World Hyundai responded on 10/10/2018

Thank you appreciate the kind words & Great
Survey score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

CM
Carmine M.
New Rochelle, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Friendly knowledgeable staff.
Service center is very difficult to find. Company needs to adjust with gps map services.
LENNY R., Service Manager from City World Hyundai responded on 10/09/2018

Thank you for your review. 

Appreciate the 5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AA
Alfredo A.
Bronx, NY
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2018 Category: Service
Knowledgeable and courteous.
All is up to par.
LENNY R., Service Manager from City World Hyundai responded on 10/09/2018

Thank you for your response. 

We hope to earn a 5 star rating in the future. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com